Available Openings at Nimble Group

Job Summary:

• The IT Desktop Support Technician is responsible for providing technical support and assistance to end-users across the organization.
• This role ensures the smooth operation of hardware, software, and networking systems by troubleshooting and resolving IT-related issues in a timely manner.
• The ideal candidate should have strong problem-solving skills, customer service experience, and a solid understanding of IT systems and applications.

Key Responsibilities:

• Provide first-line technical support to users via phone, email, or in-person – primary rule of engagement will be via a ticket.
• Troubleshoot and resolve hardware, software, and network issues on Windows and Mac operating systems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up and manage user accounts, permissions, and access rights in accordance with company policies.
• Assist with software installations, updates, and patch management.
• Maintain IT asset inventory, ensuring accurate records of hardware and software.
• Support remote users with VPN connectivity and other remote access tools.
• Document IT support requests, solutions, and troubleshooting steps in a ticketing system.
• Assist in IT projects, including system upgrades, migrations, and deployments.
• Ensure compliance with company IT policies, security guidelines, and best practices.
• Provide training and guidance to end-users on IT-related topics and best practices.
• Collaborate with other IT team members to enhance overall IT service delivery.
• Ability to manage printer services as and when needed.

Required Skills & Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 2+ years of experience in IT desktop support, help desk, or similar roles.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Microsoft Office 365, Active Directory, and remote desktop support.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with IT security best practices and endpoint protection tools.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational, time management and communication skills with a customer-focused approach.
• Ability to work independently and manage multiple tasks effectively.
• Ability to prioritize and easily adapt in a fast-paced environment.
• Must meet deadlines, accomplish tasks as agreed upon time structures
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.
• Knowledge of scripting or automation (PowerShell, Bash, etc.) is a plus.
• Experience working in an ITIL-based service management environment.
• Prior experience in an enterprise environment supporting 500+ users.

Working Conditions:

• Full-time, on-site role.
• May require evening or weekend work for system maintenance.
• Ability to lift and transport IT equipment.

Remuneration and Benefits Structure:

• Competitive Salary
• Comprehensive Benefits Package, at the full cost to the Employer including Funeral Cover, Group Life Cover, Disability Cover, Medical Cover
• Subsidised schooling at Peak Child
• Paid Maternity and Birthday Leave
• WIFI access
• Annual Performance Reviews linked to remuneration adjustments
• Bursary opportunities

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Key Responsibilities:

Under the management / direction of the HR Business Partner, the HR Generalist will have the following responsibilities (including but not limited to):

Recruitment and Onboarding (Agent Level)

• Assist with posting job vacancies across various platforms
• Review and assess incoming applications to identify top candidates
• Schedule and coordinate interviews to ensure a smooth recruitment process
• Conduct thorough risk screenings, including credit, criminal and reference checks
• Extend offers of employment to successful candidates and notify unsuccessful applicants
• Assist in the preparation of necessary documentation for new hires, including offer letters, contracts and benefit and other compliance documents
• Ensure a seamless onboarding experience by coordinating and facilitating the onboarding process

Employee Records and Documentation

• Maintain accurate and up-to-date employee records in the HR system
• Ensure compliance with labour laws and company policies by managing HR documentation effectively

Employee Relations

• Under the guidance of the HR Business Partner, provide support in addressing employee inquiries, concerns and issues, ensuring a positive and respectful working environment
• Assist in conflict resolution and help foster harmonious relationships between employees and management

HR Compliance

• Assist in ensuring company policies and practices comply with local labour laws and industry regulations
• Manage the administration work to ensure compliance with the Debt Collections Council

Administrative Support

• Provide administrative support to the HR team, including and not limited to preparing employment contracts, generating HR reports, drafting and issuing relevant UIF documentation and assisting with the coordination of payroll information monthly

Employee Benefits and Compensation

• Assist in the management of employee benefits programs, ensuring accurate recordkeeping and addressing any employee queries regarding benefits and compensation

HR Projects:

• Participate in various HR initiatives and projects aimed at improving internal processes, enhancing employee satisfaction, and contributing to a positive workplace culture.

Requirements:

• A related tertiary qualification i.e. Certificate, Diploma of Degree in HR
• Working experience in a similar role is advantageous
• A solid knowledge of and understanding of all relevant Labour Legislation i.e. BCEA, LRA, UIF, OHSA
• Competent in MS Office at an Intermediate level
• MS Word
• MS Office
• Working experience on SAGE 300 People (payroll system) is advantageous

Skills / Knowledge / Attributes:

• Excellent organisational skills with the ability to prioritize tasks and manage time effectively
• Strong communication skills, both written and verbal, to engage with employees at all levels
• The ability to handle sensitive information with the highest degree of confidentiality
• Problem-solving abilities, especially in fast-paced or complex situations.
• A proactive attitude, with the ability to take initiative and work independently
• A keen interest in learning and adapting to new HR trends, tools, and technologies.
• The ability to maintain professionalism while managing multiple tasks and meeting deadline

Remuneration and Benefits Structure:

Comprehensive Benefits Package, at the full cost to the Employer:

• Competitive Salary
• Group Life Cover
• Disability Cover

Primary Health Care, Medical Cover

• Subsidised schooling for children between the ages of 3 months and 5 years, at Peak Child
• An opportunity to participate in the Nimble Prosperity Plan – a savings programme where the Company contributes a third towards your savings on a monthly basis
• Paid Birthday Leave
• Paid Maternity Leave
• Free access to WIFI

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Job Purpose:

• As a High Balance Collections Agent, you will be responsible for the collection of debt in more complex cases.
• Your ability to think on your feet, build relationships and negotiating effectively will be critical to the success of your debt collection efforts.
• Location: Woodstock, Cape Town

KEY PERFORMANCE AREAS:

Under the management / direction of the High Balance Collections Team Manager, the High Balance Collections Agent will have the following responsibilities (including but not limited to):

• Implement effective negotiation for collection and / resolution of debt and tailoring your collection efforts to the specific circumstances of each debtor.
• Treating debtors with respect and empathy, while maintaining professional boundaries.
• Ensuring accurate and timely communication with debtors regarding their accounts and any collection efforts.
• Offering flexible and manageable repayment options, where appropriate and feasible.
• Resolving disputes or issues with debtors in a fair and equitable manner.
• Maintaining compliance with all relevant laws and regulations governing debt collection practices.
• Collaborating with other departments to ensure a seamless customer experience across the entire debt collection process.
• Other Ad-hoc duties.

REQUIREMENTS:

• Minimum 3 years debt collections or credit management experience.
• Experience in collections on banking portfolios is advantageous.
• Computer Literate (MS Office) an intermediate level.
• Working knowledge of Collections system/s is advantageous.
• Ability to work in a fast paced and an ever-changing environment.

SKILLS:

• Excellent written communication skills, with a keen eye for detail and accuracy. Self-motivated and target driven.
• Strong command of the English language and the ability to convey complex ideas in a clear and easily understood manner.
• Thorough understanding of grammar rules, punctuation, and sentence structure, and ability to apply these in written communications.
• Exceptional attention to detail and a commitment to producing high-quality written work.
• Strong negotiation skills.
• Ability to build strong working relationships (internal/external) and effectively communicate with colleagues and customers / clients at all levels.
• Pro-active team player – works well in a team and contributes to the team’s success.
• Ability to take ownership of responsibilities.
• Problem-solving skills.
• Persuasive / influencing skills.
• High degree of accuracy.
• Innovative.

REMUNERATION STRUCTURE:

• Basic Salary PLUS Commission

Benefits:

• Funeral Cover (at the full cost of the employer)
• Life Cover (at the full cost of the employer)
• Disability Cover (at the full cost of the employer)
• Medical Cover (at the full cost of the employer, after successful completion of probation period)
• Subsidized schooling to PEAK Child Educare
• Paid maternity leave (in line with Company policy)

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Who can apply?

• We are committed to creating an inclusive and diverse workforce and so we are encouraging applications from disabled individuals who are eager to develop their career in business administration.
• This learnership is a fantastic opportunity for those who are passionate about gaining hands-on experience in a corporate, financial services environment.

What we offer:

• National Certificate in Business Administration Services (SAQA ID #23833) upon successful completion of the learnership programme
• 12-month learnership program with practical, on-the-job training
• Possibility of permanent employment upon successful completion of the learnership

Work experience across one of these key departments:

• Operations (Outbound Collections)
• Operations (Customer Care)
• Finance
• HR
• IT
• Monthly stipend of R6,000 during the learnership including
• Medical cover benefit for the duration of the learnership
• A Completion bonus at the end of the program after successful completion
• Structured training and mentorship
• A chance to work with a supportive, inclusive team
• Access to further career development opportunities

Key Requirements:

• Employment status: Currently unemployed
• Citizenship: Must be a South African citizen with a valid South African identity document
• Disability: We are particularly encouraging applications from disabled candidates who want to pursue a career in business administration with valid confirmation of disability
• Age: Open to individuals between the ages of 18 to 34
• Qualifications: Matric qualification with valid proof (matric certificate). candidates who have previously completed this Learnership may not reaapply.
• Commitment: Ability to complete the full 12-month learnership and training program
• Motivation: A desire to learn and grow in the business administration field and align with our values

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Key Responsibilities:

Under the management / direction of the Head of HUman Capital, the Learning and Development Manager will have the following responsibilities (including but not limited to):

Learning Delivery Oversight:

• Manage, coach, and support a team of facilitators to ensure consistent, high-quality training delivery.
• Monitor training schedules and session attendance.
• Address and resolve any complaints or concerns relating to training delivery or facilitator performance.
• Ensure training sessions are delivered on time and to company standards.

Facilitator Management:

• Maintain facilitator manuals and ensure facilitators adhere to standard practices.
• Conduct facilitator observations and provide written feedback.
• Manage facilitator availability and leave schedules.
• Complete and submit facilitator performance reviews timeously.

Administration and Coordination:

• Coordinate all logistics for training activities, including scheduling and internal communication.
• Maintain up-to-date and accurate training records.
• Ensure all training documentation is complete, compliant, and audit-ready.
• Organise and chair regular Learning and Development meetings.

Compliance and Reporting:

• Act as the organisation's Skills Development Facilitator (SDF).
• Prepare and submit Workplace Skills Plans (WSP) and Annual Training Reports (ATR) to relevant SETAs.
• Ensure compliance with SETA requirements, legislative regulations, and company policies.
• Establish and manage the training committee and ensure distribution of minutes.
• Manage and report on available training grants and rebates.

Learnerships and Bursaries:

• Oversee the administration of learnerships, internships, and bursary programmes.
• Ensure learnerships and bursaries are compliant with equity and transformation goals.
• Manage training budgets relating to learnership and bursary programmes.

Reporting and Analytics:

• Generate regular reports on training activities, compliance, and facilitator performance.
• Monitor and report on key Learning and Development KPIs.

Requirements:

• A related tertiary qualification in HR, Learning and Development, Education, or Business.
• Minimum 5 years’ experience in Learning and Development, with at least 2 years in a management or leadership role.
• ND - ODETDP Certification (advantageous).
• Solid understanding of SETA requirements, WSP, ATR, and B-BBEE legislation.
• Previous experience managing a team of facilitators within a call centre or similar environment.
• Strong administrative skills and attention to detail.
• Practical experience with Learner Management Systems (LMS).
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong communication, coaching, and interpersonal skills.
• Ability to work independently and manage multiple tasks under pressure.

Skills / Knowledge / Attributes:

• Highly organised with excellent time management skills.
• Calm, solution-oriented, and able to coach teams effectively.
• Strong sense of accountability and initiative.
• Ability to maintain professionalism under pressure.
• Strong analytical and reporting abilities.
• Passionate about learning operations and continuous improvement.

Remuneration and Benefits Structure:

• Competitive Salary

Benefits Package, at the full cost to the Employer:

• Group Life Cover
• Disability Cover
• Subsidised schooling for children aged 3 months to 5 years, at Peak Child
• Paid Birthday Leave
• Paid Maternity Leave
• Free access to WIFI

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Job Purpose:

• As a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt obligation and negotiate payment plans.
• This is not just about collecting; it’s about building human connections and providing solutions that benefit both Nimble and our customers.
• You will need to leverage strong communication skills and problem-solving abilities.
• Your success will be measured by your ability to exceed expectations.

Key Performance Areas:

Collections & Productivity:

• Achieve and exceed individual collection targets through effective communication and negotiation.
• Maintain and update accurate records of customer interactions, payment arrangements and collections actions.

Customer Engagement & Negotiation:

• Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble.
• Resolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments.

Compliance & Quality Assurance:

• Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process.

Live the Nimble Values:

• Positive Impact: Be an inspiring force, contributing positively to your team.
• Get it Done: Own your role and drive results with accountability.
• Find Better Ways: Seek continuous improvement and innovation.
• Do the Right Thing: Uphold high ethical standards in every action.

Who We're Looking For:

• We are looking for candidates with at least 6 months of experience in outbound collections, sales, or customer service.
• If you are results-driven, thrives under pressure, reliable, have a positive attitude, enjoy working as part of a team then this could be the perfect role for you.

What You Need:

• A Matric qualification (or equivalent).
• A positive credit record and a clear criminal record.
• Strong verbal and written communication skills.
• Computer literacy and the ability to handle systems efficiently.

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Job Purpose:

Key Responsibilities:

Under the direction of the Operations Manager, your responsibilities will include (but not be limited to):

• Manage and coach Customer Care Consultants
• Ensure Customer Care Consultants and department achieves set targets (Collections, Productivity and Administrative)
• Incoming telephonic call, digital and ticket audits
• Management of ticketing system/ assigning tickets
• Ensure compliance to department and client processes- One touch resolutions
• Ensuring that SLA is above 80% and abandon rate <3%
• Deal with escalations or issues as they arise from clients/customers, be that external or internal

Reporting

• Attend to ad hoc requests regarding the Customer Care department
• Manage staff work allocation schedule including planned and unplanned absences
• Ensure full understanding of business and legislative requirement and that team is adhering to these accordingly
• Monitor, measure and motivate the respective teams
• Ensure that your team’s targets and service benchmarks are communicated and achieved
• Develop and maintain positive working relationship with other colleagues, subordinates and management
• Ensure constant monitoring and measuring where issues are raised and these are resolved timeously through appropriate escalation processes

Minimum Requirements:

• At least 2 years in a Team Management role
• Customer Service experience is highly advantageous

Intermediate proficiency in:

• MS Word
• MS Excel
• MS Outlook
• Credit and Criminal clear

Key Competencies:

• Target and performance driver
• Strong people orientation
• Mentoring/coaching
• Outstanding communication and interpersonal abilities
• Motivational approach
• Able to deal with conflict
• Ability to listen and actively provide feedback
• Instill and maintain discipline
• Strong customer orientation (TCF approach)
• Able to liaise with client representatives professionally
• Proactive team player
• Attention to detail
• Excellent organisational and planning skills
• Willing to learn
• Strong administrative discipline
• Ability to think on your feet and use initiative

Remuneration & Benefits:

• Competitive basic salary
• Commission earning potential

Employer-funded benefits:

• Funeral Cover
• Life Cover
• Disability Cover
• Medical Cover (after probation)