Legal Workflow Specialist at LexisNexis South Africa

About the Role

• We are seeking a Legally Trained Workflow Specialist to join our Customer Success team, supporting South African law firms, corporate legal departments, and public‑sector legal teams in modernising their processes through AI‑enabled workflows and legal information tools.

Responsibilities

Client Onboarding and Training

• Design and deliver onboarding tailored to South African firms, practice groups, and in‑house legal teams.
• Lead interactive training sessions that demonstrate AI‑enabled workflows across research, drafting, review, and knowledge management
• Create clear, practical training materials, including guides and short videos.
• Engaging in-house legal teams to understand their daily workflows and creating tailored LexisNexis AI solutions (e.g., Protégé Workflows) to enhance existing processes, improve outcomes, and increase productivity and ROI.

Adoption and Value Realisation

• Monitor product usage across SA clients and drive increased utilisation, particularly in high‑volume corporate, regulatory, and litigation practices.
• Identify adoption obstacles specific to SA legal environments
• Demonstrate measurable client value, including efficiency gains, quality improvements, risk reduction and consistency.
• Work with customers to understand existing processes and design improved, AI‑supported workflows.
• Configure workflows to align with client preferences, practice‑area needs, and organisational standards.
• Share proven approaches and best practices to support learning across the customer base.

Product Feedback and Cross‑Functional Collaboration

• Represent customer perspectives internally, translating feedback into clear, practical insights.
• Partner with product and development teams to inform future improvements.
• Support testing of new features, focusing on usability, accuracy, and real‑world application.

Requirements

• Admitted Attorney (LLB required; articles completed).
• 2–5+ years post‑admission
• Exposure to complex legal workflows—corporate, commercial, litigation, regulatory or similar.( advantageous)
• Confidence communicating with a range of stakeholders and delivering clear, engaging presentations or training
• Ability to “translate” legal workflows into repeatable, technology‑enabled processes.
• An interest in legal technology and curiosity about how AI can support better legal outcomes
• Excellent relationship‑building, active listening and stakeholder‑management skills.
• Data‑driven mindset with the ability to articulate value and ROI.