Careers at LexisNexis South Africa

About the Role

• We are seeking a Legally Trained Workflow Specialist to join our Customer Success team, supporting South African law firms, corporate legal departments, and public‑sector legal teams in modernising their processes through AI‑enabled workflows and legal information tools.

Responsibilities

Client Onboarding and Training

• Design and deliver onboarding tailored to South African firms, practice groups, and in‑house legal teams.
• Lead interactive training sessions that demonstrate AI‑enabled workflows across research, drafting, review, and knowledge management
• Create clear, practical training materials, including guides and short videos.
• Engaging in-house legal teams to understand their daily workflows and creating tailored LexisNexis AI solutions (e.g., Protégé Workflows) to enhance existing processes, improve outcomes, and increase productivity and ROI.

Adoption and Value Realisation

• Monitor product usage across SA clients and drive increased utilisation, particularly in high‑volume corporate, regulatory, and litigation practices.
• Identify adoption obstacles specific to SA legal environments
• Demonstrate measurable client value, including efficiency gains, quality improvements, risk reduction and consistency.
• Work with customers to understand existing processes and design improved, AI‑supported workflows.
• Configure workflows to align with client preferences, practice‑area needs, and organisational standards.
• Share proven approaches and best practices to support learning across the customer base.

Product Feedback and Cross‑Functional Collaboration

• Represent customer perspectives internally, translating feedback into clear, practical insights.
• Partner with product and development teams to inform future improvements.
• Support testing of new features, focusing on usability, accuracy, and real‑world application.

Requirements

• Admitted Attorney (LLB required; articles completed).
• 2–5+ years post‑admission
• Exposure to complex legal workflows—corporate, commercial, litigation, regulatory or similar.( advantageous)
• Confidence communicating with a range of stakeholders and delivering clear, engaging presentations or training
• Ability to “translate” legal workflows into repeatable, technology‑enabled processes.
• An interest in legal technology and curiosity about how AI can support better legal outcomes
• Excellent relationship‑building, active listening and stakeholder‑management skills.
• Data‑driven mindset with the ability to articulate value and ROI.

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About the Role:

• We are seeking a driven and results-oriented New Business Development Manager to join our team. This is a hunter-focused role responsible for identifying, engaging, and converting new clients across the legal fraternity (advocates, attorneys) as well as corporates with legal functions. The successful candidate will be adept at solution selling, building relationships at senior levels, and tailoring our product suite to meet client needs.

Key Responsibilities 

• Identify and acquire new business opportunities within the legal sector and selected corporate industries through proactive prospecting and networking.
• Conduct solution-based sales engagements, including client meetings, presentations, and product demos (both virtual and in-person).
• Research industries and prospects to tailor product offerings that align with client needs.
• Drive targeted sales campaigns and participate in marketing initiatives and sector-specific activities.
• Represent the company at industry events, generate leads, and ensure effective post-event follow-up.
• Build and maintain strong relationships with industry bodies such as law societies, bar associations, and chambers.
• Manage the full sales pipeline, ensuring timely follow-ups, accurate forecasting, and achieving revenue and activity targets.
• Monitor market trends and competitor activity, providing reports and insights to management on performance, forecasts, and key metrics.

Requirements 

• Minimum 3 years’ experience in business development or B2B solution selling with a proven track record in target-driven roles.
• Experience in software, insurance, telecoms, legal tech, risk/compliance, or other subscription-based industries (preferred).
• Strong business acumen with the ability to engage senior executives, partners, and key decision-makers.
• Excellent communication and presentation skills — articulate, persuasive, and fluent in English.
• Highly self-motivated and able to work independently, demonstrating strong discipline and ownership.
• Strong organizational and time management skills, capable of handling multiple priorities and sales cycles.
• Proficiency with CRM systems and tools for managing leads, opportunities, and account information.
• Degree in Law or Business advantageous; ability to grasp legal/technical solutions and experience in legal, governance, risk, or compliance is beneficial

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About the Role

• We are offering an exciting opportunity for an Assistant Commissioning Editor. This role will play a key part in the continued success of our commissioning programme. Commissioning practical guidance content on Lexis+ from leading professionals who write for us. The successful candidate will be a self-motivated, enthusiastic and conscientious individual with a keen interest in the legal and publishing market.

Responsibilities

• Managing the end-to-end commissioning process from ‘request for content’ through to publication.
• Conducting comprehensive research to find appropriate authors according to practice area and relevant topics.
• Commissioning leading authors as identified during the research phase and recommended by the relevant LexisNexis teams.
• Working closely and developing excellent relationships with other LexisNexis teams and external authors.
• Looking for improvements to existing commissioning processes to increase efficiency proactively.
• Reporting on usage trends and progress using data analytics/reporting tools.

Requirements

• Manage workload in a highly organized approach.
• Have the ability to express the benefits of writing for LexisNexis in a compelling and appealing way.
• Plan and deliver content on time and to achieve agreed targets.
• Be a team player with confidence and excellent communication skills.
• Have a flexible approach and willingness to go the extra mile to achieve deadlines.
• Possess the ability to prioritize and manage multiple projects.
• Suggest solutions and new approaches proactively.
• Law degree is desirable

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Key Responsibilities

• Write, review, edit, and commission practice notes, precedents, checklists, flowcharts, and other practical legal resources.
• Ensure all digital legal content meets LexisNexis quality standards and remains current, accurate, and relevant.
• Monitor legal developments, market trends, and emerging issues in Corporate, Commercial, and M&A law.
• Interpret complex legal and business issues and recommend best practices for content development.
• Contribute subject-matter expertise and insights to overall content strategy, product direction, and innovation initiatives.
• Collaborate with cross-functional teams (including product, technology, and editorial teams) to deliver content within defined timelines.
• Utilize AI-enabled tools and large language models (LLMs) as part of the daily workflow, applying editorial judgment to validate and enhance outputs.
• Train, mentor, and provide guidance to junior team members, serving as a recognized expert within the function.

Requirements

• Law degree (LLB or equivalent).
• 4–6 years of practice experience in Corporate, Commercial, and/or M&A law within a leading South African law firm or in-house legal department.
• Deep practical knowledge of South African Corporate/Commercial/M&A law and legal workflows, used as a foundation for Canadian legal content development.
• Demonstrated ability to solve complex legal or content-related problems independently, with sound judgment and a broad perspective.
• Superior legal writing and editing skills, with the ability to produce clear, concise, and practical content under prescribed timelines.
• Experience drafting or editing client-facing materials, legal publications, law journals, or CLE content.
• Strong organizational, communication, and presentation skills, with the ability to work collaboratively and independently in a remote or hybrid environment.
• Experience using AI and digital tools in legal or editorial workflows; knowledge of Canadian, global legal principles, Capital Markets, Securities law, or French language is considered an asset.
   

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About the Role

• As a Senior Software Engineer, you will be involved in research, design, and software development within a specific software functional area or product line. You will provide direct input on project plans, schedules, and methodologies while designing software across multiple systems. Additionally, you will be mentoring junior team members and translating customer requirements into effective solutions.

Responsibilities

• Leading software design and development across multiple systems.
• Collaborating with cross-functional teams to finalize technical requirements.
• Developing, testing, and maintaining complex software components.
• Implementing best practices in coding, development methodologies, and code reviews.
• Troubleshooting and resolving technical issues, ensuring optimal system performance.
• Operating in Agile, Waterfall, and other development environments while working with stakeholders.
• Mentoring and training junior software engineers, guiding them on development methodologies and optimization techniques.
• Staying up to date with emerging technologies and industry advancements.

Requirements

• Have professional experience in a software engineering role.
• Have Bachelor’s degree in Engineering, Computer Science, or equivalent experience.
• Be proficient in dot net, C#, Angular, GIT including SQL and data manipulation.
• Have advanced understanding of data modelling, storage subsystems, and data manipulation techniques.
• Have hands-on experience with Agile and Waterfall approaches, test-driven development, and coding best practices.
• Be able to analyze, debug, and resolve complex software issues.
• Have experience guiding junior developers in technical best practices. 
• Have solid written and verbal communication skills with the ability to collaborate across teams.

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About the Role:

• The Sales Manager is responsible for leading the acquisition of new customers and delivering revenue growth for LexisNexis research solutions. The role leads a team focused on winning new business across legal market segments by using consultative, value-based selling to position LexisNexis legal research, guidance and AI-enabled solutions, including platforms such as Lexis+ South Africa, Lexis+ AI South Africa, Lexis Library, Practical Guidance and related research products. The role combines commercial leadership, people management, pipeline development, forecasting discipline, product-led solution selling and cross-functional collaboration to achieve monthly, quarterly and annual growth targets

Key Responsibilities 

Sales Leadership and Revenue Delivery

• Lead and motivate the Research New Sales team to consistently achieve and exceed monthly, quarterly, and annual revenue objectives.
• Drive new customer acquisition and accelerate new-logo growth across designated market segments and territories.
• Develop and execute strategic territory, segment, and account plans aligned to broader commercial goals.
• Oversee the end-to-end sales process, from prospecting and solution demonstrations through to proposal development, negotiation, and deal closure.
• Negotiate commercially sound agreements, including high-value and multi-year opportunities where applicable.
• Maintain strong oversight of sales conversion, deal progression, profitability, and overall commercial performance.

New Business Development

• Develop and implement proactive business development strategies for legal research and guidance solutions.
• Ensure consistent pipeline generation through structured prospecting, networking, referrals, targeted campaigns, and market engagement initiatives.
• Identify untapped opportunities within the legal market and prioritise high-value prospects.
• Support the team in building relationships with key decision-makers, influencers, and budget holders.
• Monitor prospecting activity and ensure a healthy top-of-funnel pipeline to sustain future revenue growth.

Consultative Solution Selling

• Drive a consultative, value-led sales approach focused on customer outcomes rather than price-driven selling.
• Develop a deep understanding of customer challenges, workflows, and operational needs across legal research, compliance, drafting, and knowledge management.
• Present and position LexisNexis solutions through compelling demonstrations, presentations, and tailored proposals.
• Align customer requirements with the most suitable products and solutions across the legal research and guidance portfolio.
• Clearly articulate the productivity, efficiency, and decision-making benefits of LexisNexis’ AI-enabled and research solutions.

Team Management, Coaching and Capability Building

• Lead, mentor, and develop a high-performing sales team focused on strong execution and customer engagement.
• Conduct regular coaching sessions, one-on-ones, pipeline reviews, and forecast discussions to drive performance improvement.
• Establish clear expectations around sales activity, opportunity management, pipeline discipline, and customer engagement standards.
• Support onboarding, product training, sales enablement, and accelerated time-to-productivity for new team members.
• Identify capability gaps and implement targeted coaching initiatives to strengthen prospecting, negotiation, objection handling, and closing skills.
• Foster a collaborative, accountable, and results-driven team culture.

Forecasting, Pipeline and Sales Operations

• Own pipeline quality, forecast accuracy and sales visibility for the Research New Sales team.
• Ensure disciplined use of CRM systems, including opportunity tracking, next-step management, pipeline staging and reporting accuracy.
• Review pipeline sufficiency and intervene early where coverage, progression or close plans are weak.
• Prepare weekly, monthly and quarterly action plans and sales reports.
• Track leading and lagging indicators, including activity, opportunities created, conversion rates, revenue attainment and forecast movement.
• Use sales data and market insight to refine team focus, account priorities and go-to-market execution.

Customer and Market Engagement

• Build and maintain strong relationships with customers, prospects, and key industry stakeholders.
• Participate in strategic client engagements, complex negotiations, major demonstrations, and late-stage deal support.
• Represent LexisNexis at industry events, seminars, client meetings, and market-facing engagements.
• Stay informed on industry trends, competitor activity, and evolving customer needs within legal research and AI-enabled legal workflows.
• Provide market and customer feedback to leadership, product, and marketing teams to support strategic decision-making.

Cross-Functional Collaboration

• Partner closely with Marketing, Product, Customer Success, Finance, Sales Enablement, and Operations teams to support business growth objectives.
• Collaborate with internal stakeholders on account strategies, campaigns, product positioning, and market initiatives.
• Align sales execution with business priorities, product launches, and commercial campaigns.
• Share market intelligence and customer insights to strengthen competitive positioning and customer relevance.
• Minimum 3 years’ experience in business development or B2B solution selling with a proven track record in target-driven roles.

Performance Management and Governance

• Manage team and individual performance against agreed sales targets and behavioural expectations.
• Address performance challenges proactively through coaching, development plans, and ongoing follow-through.
• Ensure compliance with commercial policies, pricing governance, approval frameworks, and contracting standards.
• Uphold high standards of professionalism, integrity, and customer stewardship across all sales activities.
• Experience in software, insurance, telecoms, legal tech, risk/compliance, or other subscription-based industries (preferred).

Required

• Proven success in B2B sales, solution selling, consultative selling or new business development.
• Experience selling legal technology, online legal research, subscription solutions, professional information services, SaaS, or enterprise solutions.
• Experience selling into legal-market segments such as law firms, corporate legal departments, compliance teams or government.
• Exposure to AI-enabled research, drafting or workflow tools.
• Experience in leading teams selling solutions with recurring revenue, multi-year contracts and value-based commercial models.
• Demonstrated experience leading or coaching sales teams to achieve commercial objectives.
• Strong ability to manage pipeline, forecasting, activity tracking and territory planning.
• Experience presenting solutions, conducting demos, developing proposals and negotiating commercial agreements.
• Ability to communicate clearly and persuasively in both verbal and written form.
• Strong commercial judgement, planning discipline and execution focus.
• Comfortable using CRM platforms, preferably Salesforce or equivalent.
• Bachelor’s degree or equivalent relevant work experience.
   

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About the Role:

• We are seeking an experienced and customer-focused Account Manager to build and maintain strong, long-term relationships with key customers across an assigned portfolio of accounts. The role is responsible for developing trusted partnerships with senior-level decision-makers and influencers, ensuring high levels of customer satisfaction, retention, and commercial growth.
• The successful candidate will manage and grow strategic customer relationships within a defined geographic or industry focus, identifying opportunities to expand engagement, deliver value-driven solutions, and support overall business objectives. This role requires strong relationship management, commercial acumen, stakeholder engagement, and the ability to understand customer needs in order to position relevant solutions effectively.

Key Responsibilities

Revenue Growth and Account Management

• Achieve sales and revenue targets by growing existing customer accounts through the introduction of value-adding products and solutions.
• Drive renewals, upselling, and cross-selling opportunities across the allocated customer portfolio.
• Ensure customer retention and long-term account growth through proactive account management and engagement.

Relationship Management

• Build, develop, and maintain strong relationships with customers across the assigned territory, both virtually and through in-person engagement.
• Establish trusted partnerships with key stakeholders to better understand customer needs and business priorities.
• Deliver a high standard of customer experience and ensure ongoing customer satisfaction.

Territory Planning and Strategy

• Develop and execute an annual strategic territory plan for all customers within the designated region.
• Identify growth opportunities, customer priorities, and account strategies aligned to commercial objectives.
• Maintain a proactive and structured approach to territory management and business development.

Opportunity and Pipeline Management

• Effectively manage sales pipelines and maintain accurate forecasting across multiple sales opportunities.
• Drive opportunities through all stages of the sales cycle, including Prospect, Connect, Discover, Develop, Propose, Contract, and Close.
• Manage multiple opportunities simultaneously while maintaining strong attention to detail and customer engagement.
• Structure, negotiate, and successfully close commercial agreements.

Product and Market Knowledge

• Maintain a strong understanding of customer environments, industry trends, and market developments relevant to the assigned customer base.
• Demonstrate in-depth knowledge of LexisNexis products and solutions to effectively position value-driven offerings to customers.
• Stay informed on competitor activity and emerging customer needs to support solution-based selling.

Reporting and CRM Management

• Provide customer insights, market feedback, and account analysis as required by the business.
• Ensure all customer interactions, sales activities, and opportunity updates are accurately recorded and maintained within the CRM system.
• Produce accurate sales reports, pipeline updates, and forecasting information in line with business requirements.

Requirements

• Proven experience in Account Management and Relationship Management roles within a business-to-business (B2B) environment.
• Strong relationship and account management experience, ideally within the legal, SaaS, compliance, risk, or software services sales industries.
• Demonstrated success in solution-based and consultative selling methodologies.
• Experience managing territories and engaging with executive-level stakeholders, with the ability to build and nurture strategic relationships.
• Strong written communication skills, including the ability to prepare professional proposals, presentations, and complex business correspondence.
• Self-motivated and results-driven, with a proven track record of achieving targets within a quota-bearing sales environment.
• Confident presentation and communication skills, with the ability to engage effectively in both face-to-face and virtual environments.
   

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About the Role

• We’re currently looking for a marketing specialist with the ability to initiate and execute fully integrated and innovative marketing programs to drive awareness, create demand and foster customer retention for our solutions across Africa.
• This is a great opportunity to join a dynamic, high performing marketing team, supporting a high-growth advanced analytics and data technology business, promoting solutions with a mandate that truly matters. 
• As a standalone position, this offers tremendous scope to make your mark offering a high degree of autonomy while being fully supported by your peers in the wider marketing team.
• It is as diverse as it is exciting managing a full spectrum of marketing activities including, but not limited to, lead generation (digital advertising, search, email campaigns, events and webinars), content development and promotion (blog, social, email, eBook, infographic, etc.), go to market, event experiences (logistics communications and activation) and marketing communications.
• The position reports to the Sr. Marketing Manager, EMEA for the Business Services Marketing Division and will support our Financial Crime Compliance and Fraud and Identity solutions.

Responsibilities  

• Develop fully integrated strategic marketing plans with objectives around awareness, demand generation and retention
• Execute marketing deliverables and tactics such as digital advertising, search, email campaigns, events, social, webinars, etc.
• Create high impact localised messaging and thought leadership content in collaboration with our portfolio marketing team, using regional and vertical insight to deliver eBooks, infographics, whitepapers and more, for web, social, blogs, video, print, etc.
• Coordinate event (tradeshows, user conferences, customer meetings and webinars) logistics, negotiations, activations and communications
• Oversee creative development of marketing materials and coordinate promotion activities through internal stakeholders, agencies and vendors
• Build a regional marketing content strategy; ensuring content is built with an understanding of clients’ need by persona. Produce effective, innovative and influential marketing content to support programme goals in the region

Requirements

• Degree-level education or equivalent experience, preferably in a Marketing or Business-related discipline.
• At least 3 to 5 years of experience in a similar role, preferably within B2B professional services or technology
• Strong competence in project management and organization with ability to handle multiple projects/deadlines
• Ability to travel as necessary
• Budgeting responsibility
• Solid messaging, content and brand experience across risk management would be advantageous

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About the Role

• We are seeking a results-oriented Key Account Manager with experience in software or technology solutions to grow and manage customer relationships. This role focuses on driving new business, expanding existing accounts, and supporting long-term customer success across LexisNexis solutions.
• You will work collaboratively with internal teams and customers to identify opportunities, deliver value, and achieve sustainable revenue growth.

Responsibilities

• Achieve annual revenue targets through new business, upselling, and cross-selling.
• Build and maintain strong, long-term relationships with customers and key stakeholders.
• Identify, qualify, and progress sales opportunities through the full sales cycle.
• Develop and execute account and territory sales plans aligned with business objectives.
• Maintain an accurate and well-managed sales pipeline using CRM tools.
• Forecast sales activity and report on progress regularly.
• customer retention and product adoption through proactive engagement.
• Lead deal negotiations and collaborate with internal partners to close opportunities.
• Act as a trusted advisor by developing a strong understanding of products and customer needs.
• Respond to customer enquiries promptly and support issue resolution when needed.
• Use data and insights to continuously improve sales effectiveness and customer experience.

Requirements

• Minimum of 5 years’ experience in technology and software sales within a target-driven environment.
• Proven track record of achieving sales targets and successfully executing sales strategies
• Experience using AI-enabled sales and productivity tools such as ChatGPT Enterprise, Salesforce, Gong, Seismic, or similar platforms to improve efficiency and sales outcomes.
• Strong consultative selling, relationship management, and customer engagement skills across face-to-face, virtual, and social selling channels.
• Excellent communication, presentation, interpersonal, and critical-thinking skills.
• Ability to work effectively in a fast-paced, evolving, and growth-focused sales environment.