Level 2 Support Technician at Kuba

Description

We are looking for a qualified IT Application Support Technician that will be responsible for the server infrastructure. A successful Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

Responsibilities

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Provide accurate information

• Pass on any feedback or suggestions to the appropriate internal team

• Identify and suggest possible improvements

• Rectify the faults affecting the availability of the servers

• Setup and Implementation of servers

• Implement procedures and standards for Integrated Systems, Servers and related services

• Resolution and handling of medium operational Incidents as per SLA incident handling timeframes

• Monitoring of Server and Services Toolsets & Dashboards

Requirements

• Minimum: Grade 12 plus 3 year IT Diploma / Degree in in Computer Science, or IT/ related fields

• Certifications in A+, N+, MCSA, MCSE, MCITP

• Experience: 3 - 5 years’ experience as a Server Administrator in the provisioning, support and maintenance and support of all Server related Infrastructure such as Enterprise Directory Services, virtualization and server infrastructure technology stack.

• Experience in working within the ITIL Framework for Incident, Problem, and Change management

• Service Experience in the design, planning, implementation of an Enterprise Server solutions and services

• Excellent communication ability

• Outstanding organizational and time-management skills

• Proven experience as IT Support Technician or relevant position

• Proficiency in English

• Excellent communication skills

Benefits

• Provident Fund

• Paid Time Off

• Training & Development