Liabilities and Salvage Manager at Bryte Insurance Company Limited

Key Tasks & Responsibilities

• Claims and Salvage Cost Management
• Monitor claims cost performance, leakage, and salvage recovery metrics.
• Drive use of preferred vendors and service providers.
• Review and implement improvements to reduce average cost per claim.
• Ensure cost-effective disposal of salvage assets in compliance with legal and company standards.

Quality Control and Compliance

• Audit claims and salvage processes monthly using standard checklists.
• Review closed and open files to establish quality trends and leakage hotspots.
• Authorize claims payments within delegated authority and ensure SLA adherence.
• Maintain audit trail of rejections and ensure accurate communication to brokers.

Reporting and Operational Analysis

• Analyse leakage, QA, operational and financial performance reports.
• Provide actionable insights and escalate recurring issues to senior leadership.
• Track compliance to regulatory standards, including TCF, FAIS, and short-term insurance laws.

Stakeholder and Customer Focus

• Liaise with brokers, clients, assessors, suppliers, and legal partners to facilitate effective resolution.
• Resolve escalated service issues while ensuring client-centric decisions are made.
• Maintain internal stakeholder relationships to optimize claims outcomes.

Leadership and People Management

• Lead by example through ethical leadership and Bryte values.
• Coach, train, and develop team members, ensuring clarity in objectives and roles.
• Manage staff leave, timekeeping, discipline, and professional conduct.
• Ensure adherence to EE and talent development strategies.
• Conduct biannual performance appraisals and monthly check-ins for all team members.

Strategy and Change Management

• Drive and implement Bryte's claims handling strategy across both salvage and liabilities.
• Act as a change agent, introducing process and performance enhancements.
• Support claims transformation, digitization, and continuous improvement projects.

Qualifications & Experience

• Matric + NQF Level 6 (e.g., B-Degree)
• FAIS-compliant qualification (minimum 150 credits)
• Regulatory Exam certification
• AIISA or FIISA certification
• Paralegal Diploma or LLB Degree
• Minimum 6 years of short-term insurance claims experience, including liability claims.
• At least 5 years in a management or leadership role in a similar claims’ environment.
• Proven track record in salvage operations and third-party claims cost management.