Ozow is the future of payment as we know it. An oh-so (or Ozow) easy, automated and ultra-secure EFT solution that helps customers pay in just a few seconds, merchants can initiate Ozow payments through a variety of payment platforms, such as SMS, eCommerce, eBilling, QR Code and instore Point-of-Sale (POS).
Through Ozow’s precise and secure system (tha...
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In this role, you will be responsible for leading and managing a team of 8-12 Live Support Consultants. You will create a High Performance culture that delivers an exceptional customer experience at every interaction. You will do this in a manner that encourages personal development, rewards excellence and holds people accountable for their actions.
You will need to be able to effectively measure, track and improve the performance of your team members using a blend of leadership, managerial and analytical skills.
The ability to coach, provide feedback and create a high performance culture will be key to delivering against expectations. In order to drive a customer centric culture in the team, you will need to be able to work proactively to identify gaps and take ownership of addressing them.
As a Leader in the Team, you will be responsible for developing your team to be ready for opportunities as the Ozow Rocketship reaches new heights. This will also include upskilling yourself to be ready for whatever opportunities may present themselves within Ozow.
Ozow is a fast paced environment and your ability to work effectively within Teams or on your own, will be tested in order to make a mark and leave an impact on the Rocketship.
Requirements
Grade 12 (Matric) or relevant equivalent
Available to work 24/7 Shifts
Certificate and / or Diploma in Leadership / Management
2+ Years leadership experience within an international support centre
Advanced computer Literacy and experience working with Microsoft products
Word, Excel and PowerPoint (Required)
SharePoint (Advantageous)
Excellent written and verbal communication skills
Previous experience in recruiting frontline support staff
Proven track record of performance management
Proven track record in coaching in a high performance environment
Previous experience working on Zendesk / Salesforce or other relevant CRM
Previous experience working in a FinTech (Advantageous)
Knowledge of the Payments Landscape in South Africa ((Advantageous)
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