Lubricants Technical Support Engineer at TotalEnergies

Candidate Profile

• Technical qualification – Matric + National Diploma (T3 or BTech) in Mechanical engineering or equivalent -

One of the following:

• (preferred) - 5-year experience in technical lubricants sales or lubricant technical support tmining customers and or similar experience.
• (alternative) - 5-year experience in mechanical engineering / mining environment
• Comprehensive mechanical know-how of engines, transmission, hydraulic and or typical mining and or manufacturing equipment
• Sound knowledge of fuel & lubricant specifications and in-depth knowledge of TMSA and competitors’ products.
• Previous experience in mechanical maintenance, bulk lubrication equipment, and filtration would be a requirement.
• Management, Negotiation, Analytical thinking, and presentation skills and mining industry experience.
• The following would be advantageous:
• STLE – CLS certification or ICML - MLT1 & MLT2 or MLA1 & MLA2, Systematic Failure analysis, SAIT Lubrication Engineer
• Qualifications in Condition monitoring - Oil Analysis, Vibration Monitoring, Thermography.
• Must reside in the area of responsibility
• Must be willing and able ttravel. Valid driver’s licence
• Good organization, negotiation, planning and time management skills are essential.
• Computer literacy is essential with good working knowledge of Microsoft packages.

Activities

• Assist maintain and grow business
• Working with technical as well as commercial personnel coordinating and attending meetings with all levels of personnel on products and service offerings.
• Drive out competitor products at current customers
• Compile and present a monthly Technical KPI review of customers
• Liaising directly with all departments and assisting customers with timely product deliveries
• Preparing quotations and processing orders on time and in full
• Attending tender meetings as well as compiling tender documents on time and in full
• Lead generation of prospect customers
• Target 10% buy-out at prospective mines through testing of superior niche products at higher margins.
• Responsible ttrack any product trial, take oil samples, interpret oil sample reports, discuss & feedback tmine engineers & maintenance, request dispensing equipment.
• Assist in improving the profitability of the division through introduction of high margin specialized products.
• Jointly responsible for Volume and margin targets of the commercial person in the same area
• Highlight pricing, contract, stock issues tcommercial team

Technical Support

Right Principle

• Assist your customer tfulfil the right principle of having the Right Lubricant, in the Right Place, at the Right Time, in the Right Quantity, and at the Right Cleanliness level.

Change Management

• For new sites and customers or new products, manage the change-over procedure.
• Update & assist tmanage the change management plan

Manage lubricant products equivalent & compatibility.

• Special focus on technical aspects - bulk dispensing equipment, signage, bulk & truck requirement, ISO-Cleanliness
• Conduct Lubricant surveys at each customer site as per the customer’s contract requirements.
• Update surveys for any changes on customer equipment level or TMSA product level
• For new equipment introduction, recommend new lubricants that meet the OEM specifications.
• Manage the introduction of new lubricant technologies, product changes and manage cross-contamination control.
• Rationalize the number of lubricant products used on each site in line with customer’s expectations.
• share lubrication and maintenance World Class best practices with the customer, the other Tribologist, and the sales team

ISCleanliness

• Ensure that the bulk lubricants issued tcustomers are at the acceptable IScleanliness level in line with the customer’s Technical contract KPI’s.
• Take ongoing baseline oil sample and liaise with LMP the ISCleanliness level of delivered product vs COA and give feedback tthe customer. Achieve the agreed cleanliness levels for lubricants. through correct filtration on-site and management thereof.
• Management of Filtration performance, cost, and stock at selected customer (ISP sites)

Bulk Dispensing equipment

• Ensure the correct functioning of the bulk lubricant dispensing equipment (flow meters, nozzles, hose reels, pumps, tanks) and manage new requirements through engineering team.
• Assist with determining requirements from the customer and help with the scope of project requirements for bulk dispensing equipment

Assist with engaging Engineering

• Update bulk dispensing equipment asset register.
• Ensure all customer bulk equipment is fitted with the proper signage (Tank Product Labels, Bulk Product offloading labels, Hose reel labels, Service truck product labels) Ensure Zerleakage philosophy (co-operation/synergy with filter, hose & seal suppliers).
• Value in use & Continues Improvement Projects
• Ensure that there are Continuous Improvement Projects (CIPs) per site, and that these are agreed/approved by the customer. It should be measurable, monitored and reported on regular basis tthe customer.
• VIU (Value in Use Projects) Projects tassist the customer with the reduction in client’s total cost of ownership (TCO). - Continuous Improvement Projects (Lubricants) - Fuel Saving Lubricant products - Energy Saving projects - Equipment life extensions - Oil Life extension - Biodegradable Products Reduced safety risk - Higher Flash Point Products where needed. - Sight Glass with magnetic plug and reservoir - ISCleanliness improvement through Rear Earth magnets – Upselling high performance products and greases - Project and proof of performance - Re-lubrication interval optimization for site maintenance schedule - Sell add on products like ANAC oil analysis - Ensure that the number of second tier products replaced by Total products or more cost effective products, equipment life extension (Co-operation with original equipment manufacturers/OEM’s).
• Ensure proper documented Proof of Performance and Customer Testimonial of all VIU/s are in place
• Assist and drive premium product upselling and identify energy saving projects at key mining customers
• Assist tensure used oil is collected and disposed of in a responsible manner and identify and assist with Pollution and environmental control (IS14 000) at the customer site
• Lubrication problem solving / Failure analysis / Product integrity
• Assist with the investigation of any claim of lubricant failure

Product Lifecycle management

• Keep product requirements for mining current and up-to-date and work on the business case tensure a complete and equivalent product slate for the mining and industrial segments.
• Communicate additional product development request tProduct Technical Support
• Customer Product Complain Management
• Communicate and handle all product complaints at customer level and liaise with Product Support Technical Team. Don site investigation in product complaint / failure.
• Assist with Lubricants Root Cause Failure analysis

Training

• Complete all TMSA required training on time and in full
• Lubrication and IScleanliness training for Customer. Help with training and development of Customer Maintenance Personnel in lubricants. Total Product equivalents, Basic Lubrication, Grease, Premature Bearing Failure, Improving oil ISCleanliness, Oil sampling and analysis, Storage & handling and tensure that there is cost-effective usage of lubricants by the customer through training.
• Coaching and in-service training for customers
• Best practice sharing tteam & customers