Luxury Travel Consultant - Flemish/Dutch speaking | Cape Town at Ten Lifestyle Group

Overview of responsibilities:

• Advise our customers - Premium Cardholders - on the phone and by email in English and Flemish/Dutch 
• Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc
• Make reservations with airlines, hotels, and destination agencies
• Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing
• Mediate with passion
• Active sales of promotions and exclusive events

Requirements

• If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, This could be an excellent career progression and an opportunity to work for a growing award winning company.

We are looking for:

• Fluency in speaking Flemish and Dutch with professional fluency in English - written and spoken 
• Proven track record in EU leisure sales as well as worldwide itineraries
• Minimum 5 yrs experience in a Travel retail or Tour operator environment essential
• Sound knowledge of Global Distribution System such as Amadeus / Sabre / Galileo (preferably Amadeus)
• Energized to work in a team and share new ideas, improve processes and ways of working. 
• Enjoy working in an international environment
• You have strong communication skills and love to deliver excellent service and quality on a daily basis
• You are able to use your initiative and creativity to best meet the needs of our members
• Energetic and motivated team player who enjoys the challenge of achieving and exceeding goals
• Strong team player with good interpersonal and communication skill
• High adaptability to a dynamic changing environment
• An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
• Self-motivation, committed and possess initiative & drive in the job
• Flexibility : Ability to work shifts and weekends. (This position is a 40-hour work week with shifts).