Maintenance Operations Manager - N/A11367 at Sun International

• Overall responsibility for the management and the delivery of the maintenance teams across the hotel and Vacation Club operations; with the aim of maximizing machine,
• Infrastructure and facilities availability and the maintenance and repairs of the buildings; as well as the management of the maintenance helpdesk, through the planning and
• Implementation of effective maintenance systems aligned to company standards and grading standards of the property; as well as identify, implement, manage and review cost
• Leadership opportunities and manage all capital maintenance and development projects within these operations viz upgrades

Education

• Grade 12

• 4 Year Degree/National Diploma in Electrical/Mechanical Engineering

Experience:

• Minimum of 6 years€™ experience in a management position within a hospitality maintenance environment
• Project management experience
• Experience in managing contractors / suppliers
• Preferably registered with the SAFMA/other accredited facilities/engineering bodies
• Ability to work shifts that meet operational requirements
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements

Skills and Knowledge

• Project management
• Procurement and negotiation skills
• Electrical engineering high and medium voltage distribution systems
• Mechanical pumps; HVAC, compressed dry air systems, chilled water systems and gas systems
• Working experience of health & safety management and legislation
• Environmental management systems and legislation
• Financial Management
• Requires specialised theoretical knowledge and processes relating to maintenance practices, processes and regulations
• Medium term planning 12 months involves conducting the planning of activities to meet and optimise new business targets and growth
• Organize, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently
• Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements
• Interact with stakeholders and team - influencing, motivating and encouraging specific behaviour

Accountablilty

• Provide information and make recommendations regarding products and services that will meet operational requirements
• Solve a wide range of queries related to financial performance, dealing with these sensitively and within operational/procedural limitations
• Solutions should be profitable and effective in delivery business results
• Arbitrate / resolve difficult conflict situations / complaints /issues / disputes
• Optimize and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering
• There are guidelines/ policies and procedures in place to be followed, but the incumbent needs constantly consider ways of improving productivity and profitability

 Problem €“ Solving

• Apply business acumen and sound common sense to the overall management of maintenance operations and teams within regulate standards
• Monitor changes in the maintenance operating areas and is quick to act upon potential opportunities, risks and challenges
• Consider all the facts, options and possible deliverables prior to making decisions;
• Analyse and diagnose product performance issues in order to maximise or leverage the strengths of the team in a competitive environment
• Deal with diverse problems in own area, using judgment and discretion to resolve them;
• oficiency in MS Office & Pragma

Key Performance Areas:

Delivered Operational Preventative Maintenance Plans & Results

• Understand the Development and maintenance plans for the hotel properties and align maintenance and development project plans and timelines accordingly
• Develop objectives for the hotel€™s maintenance and development deliverables
• Facilitate the project management and achievement of milestones of the Function deliverables
• Compile a preventative maintenance plan for the 12 month period for the Hotel properties
• Benchmark buildings and facilities with leading development trends and make
• Recommendations for the improvement of current processes and standards
• Identify and investigate new development, environmental and energy-saving
• Opportunities for the property
• Direct risk analyses i.t.o impact on short term profit margins vs. long term Sustainability
• Provide clear delegation of authority and accountability for deliverables at all levels
• Communicate with all relevant Stakeholders internally at a unit and Group
• level and externally
• Manage and allocate people and operational resources
• Align development and maintenance plans with EE, SD and procurement
• Transformation strategies which contribute towards BBBEE targets being achieved for the property

Building & Infrastructure Management

• Daily building and grounds walkabouts
• Co-ordinate building maintenance and repair teams
• Source contractors for building refurbishments and ensure work is completed to standard and within the budget
• Plant maintenance and upgrades according to 5-year plan
• Management of mechanical/electrical/HVAC / building maintenance and repairs in line with 3; 6 and 12 month preventative maintenance plan
• Building fabric maintenance, fixtures and fittings repair
• Mechanical services repair and renewal management
• Business continuity planning
• Responsible for a call-out system for emergencies, and alarm-related call-outs
• Compile and implement Fire safety procedures; fire equipment inspections and compliance
• Manage staff appearance and floor appearance/ functioning of equipment and systems
• Store and control assets; technical stock and parts
• Record and resolve internal customer disputes / complaints
• Project planning and management of development work; building refurbishments, moves and cyclical redecorations (external and internal) management
• Seating designs and ordering of required office equipment
• Update building plans / site plan layout thus ensuring building capacity planning & monitoring

Operational Asset Management

• Manages and monitors the recording of assets and operating equipment for the hotel properties including breakages, repairs, etc.
• Maintains records on compliance management
• Maintains records of usage and excess/ shortfall of licenses
• Compile and oversee the execution of stock control procedures for the arrival, despatch and control of stock for the hotel properties
• Monitor stock, wastage and manage stock rotation across the hotel properties
• Compile processes and monitor the execution of stock control to minimize stock loss and account for variances as SOP, within the hotel properties
• Stock Valuation Report submitted and reduced in stock loss indicated as per SOP€™s
• Asset Exit procedures developed and monitored for discontinued products and operating equipment
• Oversee results of stock takes conducted and report on variances and trends
• Oversee and authorise disposal of obsolete stock/supplies as per SOP€™s
• Assess and monitor the despatch and delivery of stock within agreed time frames.
• Compiles reports for stakeholders

Hotel Project Planning & Execution

• Define the scope of the project in collaboration with senior management
• Prepare and submit for in-principle approval the initial (conceptual)
• programme business case, providing essential decision-making information regarding purpose, contribution to business objectives, expected value created, time frames, etc.
• Determine the resources required to complete the project
• Determine and confirm the objectives and measures upon which the project will be evaluated at its completion
• Establish and maintain a formal, approved integrated project plan (covering business and IT resources) to guide project execution and control throughout the life of the project.
• Prepare and execute a quality management plan aligned with the QMS that describes the programme and project quality approach and how it will be implemented.
• Manage the execution of a project by making key decisions, exercising overall control, assigning and co-ordinating business and resources, and placing formal requirements on authorising and accepting work, delivering and accepting work products as defined in the project plan.
• Prepare for reviews to report on the progress of the programme
• Develop forms and records to document project activities
• Set up files to ensure that all project information is appropriately documented and secured
• Monitor and control programme (solution delivery) and enterprise (benefit/outcome) performance against plan throughout the project life cycle