Jobs at Sun International

The Digital Support Division will lead innovation, and digital and technology services via a shared services model to digital operations to enable the optimal use of digitisation, systems and processes to provide new revenue and value-producing opportunities and the achievement of objectives. This will include delivering detailed digital analyses, project planning, monitoring and measurement for group-wide digital projects and changes; and lead the integration of new and changing processes and systems into operations based on the agreed requirements of the digital segments, and insights from specialised support functions.

The Digital Technology Manager will be responsible for leading and managing the digital team, and the planning, design and delivery of digital processes, web innovation and frontend digital platforms and dashboards based on leading practice and trends. The role will guide interactive and digital analytics solutions and reporting on data across business operations, systems, website traffic, email marketing data reports, campaigns, social media and ORM with the overall aim of understanding business data intelligence, to optimise create and deliver solutions and supply credible, business ready offerings to understand and improve product performance and enable effective decision-making. This will be done through collaborating with the Gaming and Hospitality segments, specialised functional areas and Business technology leadership and teams with the aim of improving growth and efficiencies through the use of digital tools and move towards a more digital business. The role will also be responsible for building talent and an engaged workforce in areas of digital technology and optimisation to support the vision of Sun International.

Education

• B Degree (Business Management or statistics)
• Web development qualification is an advantage
• Diploma in Software Engineering Coding is an advantage

Experience

• Minimum 10 years€™ experience with various web technologies including:
• 5 years digital marketing experience with 3 years at a management level
• 5 years€™ experience working with content management systems (CMS);
• Experience with web application development for enterprise digital marketing & ecommerce websites
• Experience in measuring and analysing digital marketing campaigns including: natural and paid search, email, display and social media;
• Experience in web server configuration
• Understanding of Business Intelligence. Reporting Services, Analysis Services and PowerBI
• Experience with Content Management Systems (CMS). Preferably DNN, Umbraco or Kentico
• Previous exposure to Search Engine Optimization. Implementation and best practice
• Experience in configuration and management of IIS and Azure we hosting.

Skills and Knowledge

• Transformative product and technology capabilities
• Statistics
• Business & Financial Acumen
• Advanced Digital Acumen
• Tech savvy including knowledge of Coding
• Skilled in Search Engine Optimisation (SEO);
• Proficiency in web and mobile usability (UX design);
• Proficiency in the use of Google Analytics and other Analytic tools;
• Proficiency in PPC, Google AdWords and campaign reporting;
• Proficiency in e-Commerce tracking; technology and principles
• Project management
• Web development lifecycle
• Testing methodologies and practices
• Analysing
• Creating and improving
• Sourcing information
• Applying expertise and technology
• Taking ownership
• Responding with urgency
• Collaborating

Key Performance Areas

• Develop strategic digital plans, frameworks and tools to improve digital analyses and reporting tools, front-end online platforms, and the effective use of various digital channels
• Create, update and manage governance frameworks, audits and alignment of design processes and practices to streamline and optimise business processes and results through the use of digital channels and data intelligence reporting
• Collaborate with business to understand their requirements around platforms and reporting tools and build end-to-end interactive and analytics solutions which meets specific business needs and challenges
• Offer expertise and provide leadership around the planning, design and delivery of digital processes and systems, web innovation and frontend digital platforms and dashboards to build competitive advantage and provide insights to support current and future Revenue Growth and Optimisation plans
• Research and benchmark trends in digital technology to ensure the use of digital technology within Sun International remains cutting edge, reflective of the Sun International brand and leading practice in the industry
• Offer and manage shared services solutions for application development utilizing multi-platform development, digital processes, assets and tools, and an automated test framework.
• Benchmark and monitor performance across all digital channels
• Manage web innovation and solution management by enhancing client reporting tools, provide performance metrics and analyse website data
• Manage split testing on various content categories and collaborate with IT development in the building and configuration of web infrastructure
• Project manage and monitor resource requirements for the development and amendment to technology and dashboards
• Oversee integrated digital reporting on business data including intelligence on product performance and campaigns, making recommendations to improve future decision-making and spend
• Transfer knowledge to digital resources to allow those individuals to take ownership of the system and data, and exercise responsibility for service delivery and quality
• Transfer knowledge and skills to allow end users to effectively and efficiently use the system in support of business processes.
• Actively engage internal and external stakeholders to build relationships and professional thought leadership to ensure best practice and innovation
• Lead the measurement, monitoring and reporting on digital trends, making recommendations and initiating interventions to assist in addressing areas of concern
• Shared accountability for developing and managing the budget and expense management for the portfolio

Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

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• Overall responsibility for the management and the delivery of the maintenance teams across the hotel and Vacation Club operations; with the aim of maximizing machine,
• Infrastructure and facilities availability and the maintenance and repairs of the buildings; as well as the management of the maintenance helpdesk, through the planning and
• Implementation of effective maintenance systems aligned to company standards and grading standards of the property; as well as identify, implement, manage and review cost
• Leadership opportunities and manage all capital maintenance and development projects within these operations viz upgrades

Education

• Grade 12

• 4 Year Degree/National Diploma in Electrical/Mechanical Engineering

Experience:

• Minimum of 6 years€™ experience in a management position within a hospitality maintenance environment
• Project management experience
• Experience in managing contractors / suppliers
• Preferably registered with the SAFMA/other accredited facilities/engineering bodies
• Ability to work shifts that meet operational requirements
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements

Skills and Knowledge

• Project management
• Procurement and negotiation skills
• Electrical engineering high and medium voltage distribution systems
• Mechanical pumps; HVAC, compressed dry air systems, chilled water systems and gas systems
• Working experience of health & safety management and legislation
• Environmental management systems and legislation
• Financial Management
• Requires specialised theoretical knowledge and processes relating to maintenance practices, processes and regulations
• Medium term planning 12 months involves conducting the planning of activities to meet and optimise new business targets and growth
• Organize, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently
• Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements
• Interact with stakeholders and team - influencing, motivating and encouraging specific behaviour

Accountablilty

• Provide information and make recommendations regarding products and services that will meet operational requirements
• Solve a wide range of queries related to financial performance, dealing with these sensitively and within operational/procedural limitations
• Solutions should be profitable and effective in delivery business results
• Arbitrate / resolve difficult conflict situations / complaints /issues / disputes
• Optimize and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering
• There are guidelines/ policies and procedures in place to be followed, but the incumbent needs constantly consider ways of improving productivity and profitability

 Problem €“ Solving

• Apply business acumen and sound common sense to the overall management of maintenance operations and teams within regulate standards
• Monitor changes in the maintenance operating areas and is quick to act upon potential opportunities, risks and challenges
• Consider all the facts, options and possible deliverables prior to making decisions;
• Analyse and diagnose product performance issues in order to maximise or leverage the strengths of the team in a competitive environment
• Deal with diverse problems in own area, using judgment and discretion to resolve them;
• oficiency in MS Office & Pragma

Key Performance Areas:

Delivered Operational Preventative Maintenance Plans & Results

• Understand the Development and maintenance plans for the hotel properties and align maintenance and development project plans and timelines accordingly
• Develop objectives for the hotel€™s maintenance and development deliverables
• Facilitate the project management and achievement of milestones of the Function deliverables
• Compile a preventative maintenance plan for the 12 month period for the Hotel properties
• Benchmark buildings and facilities with leading development trends and make
• Recommendations for the improvement of current processes and standards
• Identify and investigate new development, environmental and energy-saving
• Opportunities for the property
• Direct risk analyses i.t.o impact on short term profit margins vs. long term Sustainability
• Provide clear delegation of authority and accountability for deliverables at all levels
• Communicate with all relevant Stakeholders internally at a unit and Group
• level and externally
• Manage and allocate people and operational resources
• Align development and maintenance plans with EE, SD and procurement
• Transformation strategies which contribute towards BBBEE targets being achieved for the property

Building & Infrastructure Management

• Daily building and grounds walkabouts
• Co-ordinate building maintenance and repair teams
• Source contractors for building refurbishments and ensure work is completed to standard and within the budget
• Plant maintenance and upgrades according to 5-year plan
• Management of mechanical/electrical/HVAC / building maintenance and repairs in line with 3; 6 and 12 month preventative maintenance plan
• Building fabric maintenance, fixtures and fittings repair
• Mechanical services repair and renewal management
• Business continuity planning
• Responsible for a call-out system for emergencies, and alarm-related call-outs
• Compile and implement Fire safety procedures; fire equipment inspections and compliance
• Manage staff appearance and floor appearance/ functioning of equipment and systems
• Store and control assets; technical stock and parts
• Record and resolve internal customer disputes / complaints
• Project planning and management of development work; building refurbishments, moves and cyclical redecorations (external and internal) management
• Seating designs and ordering of required office equipment
• Update building plans / site plan layout thus ensuring building capacity planning & monitoring

Operational Asset Management

• Manages and monitors the recording of assets and operating equipment for the hotel properties including breakages, repairs, etc.
• Maintains records on compliance management
• Maintains records of usage and excess/ shortfall of licenses
• Compile and oversee the execution of stock control procedures for the arrival, despatch and control of stock for the hotel properties
• Monitor stock, wastage and manage stock rotation across the hotel properties
• Compile processes and monitor the execution of stock control to minimize stock loss and account for variances as SOP, within the hotel properties
• Stock Valuation Report submitted and reduced in stock loss indicated as per SOP€™s
• Asset Exit procedures developed and monitored for discontinued products and operating equipment
• Oversee results of stock takes conducted and report on variances and trends
• Oversee and authorise disposal of obsolete stock/supplies as per SOP€™s
• Assess and monitor the despatch and delivery of stock within agreed time frames.
• Compiles reports for stakeholders

Hotel Project Planning & Execution

• Define the scope of the project in collaboration with senior management
• Prepare and submit for in-principle approval the initial (conceptual)
• programme business case, providing essential decision-making information regarding purpose, contribution to business objectives, expected value created, time frames, etc.
• Determine the resources required to complete the project
• Determine and confirm the objectives and measures upon which the project will be evaluated at its completion
• Establish and maintain a formal, approved integrated project plan (covering business and IT resources) to guide project execution and control throughout the life of the project.
• Prepare and execute a quality management plan aligned with the QMS that describes the programme and project quality approach and how it will be implemented.
• Manage the execution of a project by making key decisions, exercising overall control, assigning and co-ordinating business and resources, and placing formal requirements on authorising and accepting work, delivering and accepting work products as defined in the project plan.
• Prepare for reviews to report on the progress of the programme
• Develop forms and records to document project activities
• Set up files to ensure that all project information is appropriately documented and secured
• Monitor and control programme (solution delivery) and enterprise (benefit/outcome) performance against plan throughout the project life cycle