Maintenance Technician at KONE

About the job
KONE is looking for qualified Maintenance Technician's in Cape Town, South Africa. Our team is composed of maintenance professionals who provide on-site customer service to ensure the smooth and safe operation of our equipment. We are now looking for a service-minded Maintenance Technician to provide professional elevator and escalator maintenance service to our customers.

In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to customer and the people using the equipment.

Responsibilities

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication;
• Responsible for accurate and real time back reporting of work performed;
• Maintain excellent relationships with the customers, the contact person and end-users on site;
• Manage the site environment during service operations;
• Identification of site risks, and timely communication of any such occurrences;
• Identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them;
• Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenish orders;
• Submit time sheets based on the execution.

Skills & Experience

• One or more of the following qualifications:
• Red seal trade test certificate lift mechanic;
• Completed NQF level 4 certification with apprenticeship program (minimum 4 years);
• Completed Electrical/Mechanical Engineer Diploma/Degree with completion of at least 12 months shadowing a competent lift mechanic;
• Completed NQF level 5 certification with completion of at least 12 months shadowing a competent lift mechanic;
• Good communication skills with basic IT skills.