Manager: Debt Review Relationship at Capitec Bank

Purpose Statement

• To build and retain good relationships with Debt Counsellors (DC) and PDAs to ensure a more detailed understanding of how each DC/PDA operates.
• To highlight risks and compliance issues that needs to be addressed to maximize the debt review portfolio yield.
• To influence client experience, retention, and rehabilitation within the debt review client journey.
• To provide insights gained to Manager Process Recoveries and act as a BASA representative in Heads of Debt Review for the Bank.

Experience

Minimum: 

• At least 5yrs experience in relationship management and debt review management within a banking environment.
• Report writing (Executive level)
• Report analysis 
• Presentation to internal and external stakeholders

Ideal:

• Extensive debt review management in a constantly changing environment.
• Experience across Contact Centre technology platforms
• Experience with digital tools to enhance debt review strategies 
• Experience with external debt review vendors’ systems

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Business Management

Knowledge

Minimum:

• Knowledge and understanding of Commercial and business imperatives re debt review / financial service / credit / collections environment
• People management and development practices
• Call centre environments 
• Call Centre Technology
• Alternate work methods
• Digital client engagement
• Resource planning 

Ideal:

• Capitec Bank policies and procedures
• South African banking environment
• Banking legislation
• NCA, NCR circulars and guidelines
• HR procedures
• Call centre environments in collection
• Payment platforms
• Digital client engagement

Skills

• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Strategic Thinking Skills

Conditions of Employment

• Clear criminal and credit record