Manager Deli at Pick n Pay Stores Limited

Job Description

• To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

Qualifications 

• Matric/ Grade 12 (attach certified copy to application)
• Sound Numeracy skills and knowledge of retail industry
• 2-4 years Deli Experience and Knowledge OR  1-2 years Run a department responsible for sales staff

Management experience - coaching, training, dealing with noncompliance and performance issues 

Competencies:

• Achieving results through others 
• Plan, organize and follow up on activities and plans 
• Adhere to standards and policies 
• Customer Orientation 
• Communication skills – clearly conveying message and actively listening 
• Business mindedness

 Merchandising Management:

• Conducts regular quality checks on merchandise 
• Executes plano guide 100% 
• Handles product as per SOP  
• Ensures department is ready for trade by store opening time 
• Identifies fast selling lines within store, and implications on margin and sales opportunities 
• Ensures produce is wrapped and packed according to standards 
• Ensures sufficient product available for customer demand 
• Ensures compliance to hygiene, housekeeping and safe working standard
• Monitors the implementation of all promotional activities – adherence to promotional calendar 
• Back up areas are kept clean and clear 
• Understand customer needs and communicate these to demand planning 
• Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area 
• Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum 

Food Safety & Hygiene:

• Ensures that hygiene and housekeeping standards are maintained 
• Ensures stock rotation 
• Monitors the adherence to food safety and health and safety standards are maintained
• Manages non-conformances via effective corrective action 
• Implements cleaning schedules and checks effective cleaning and sanitation 

Customer Services Management:

• Responds to customer requests 
• Answers queries on out of stock - assists with replacement produce, explains time to next delivery and issues which may be affecting stock availability  
• Ensures department standards are maintained, equipment is manned and in working order 

Staff Management:

• Communicates critical information to staff 
• Set targets and activities – priorities, delegates and communicates 
• Handles procedural, policy and legislative noncompliance 
• Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste  
• Checks and amends Kronos scheduling 

Administration:

• Ensures that all equipment is properly maintained in effective working order 
• Ensures that general maintenance standards are met 
• Monitors waste, and ensures procedures are adhered to 
• Monitors turnover and identifies opportunities for increasing turnover and identifies and issues or barriers to achieving budgets. 
• Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer 

Systems:

• Gap scanning out of stocks 
• Identifies, counts, and records out of stocks & over stocks 
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning 
• Processes IDTs via SAP  
• Actions reduced to clear on SAP as per SOP  
• Checks for electronic communications regularly during the working day  
• Processes waste  

CLOSING DATE: 4 JULY 2024