Manager: Financial DC Operations Company NameBCX at BCX

Responsible for managing and controlling the resources required to deliver the contracted services to clients by being fully aware of the status of all services provided to the client, as well as to initiate interaction with the client for scheduled reporting, proactive incident, problem and change alerting/reporting and service status changes. Provides management support services to ensure the effective operations in Data Networks Service Operations on a daily basis.

•  Perform business analysis and investigations in collaboration with both clients and staff, and apply technical knowledge and experience to find business solutions toward improved work processes and better service delivery.
•  Manage customer accounts by monitoring levels of customer satisfaction; ensure that corrective action is taken where necessary and proactively identify opportunities to maximise customer satisfaction through customer business insights and relationship building with key staff.
•  Actively manage contracts for the supply of products and services to clients.
•  Apply technical knowledge to assist clients to define their requirements and put together proposals for documentation work, and evaluate the documentation aspects of new business prospects.
•  Takes responsibility for a substantial part of operational service delivery, including handling exceptional events, quality and level of service and workload scheduling, according to documented service level agreements.
•  Take responsibility for the provision of adequate, accurate and timely reports on actual service levels achieved compared with the targets set in SLAs, ensuring that significant failures to meet target are brought to the attention of superiors.
•  Produce reliable cost, effort and risk estimates and project plans, and document these and the conclusions reached to provide the technical content of sales proposals.
•  Demonstrate the technical feasibility of proposed solutions, especially where integration of diverse hardware and software is involved.
•  Ensure that all requests from users for assistance are handled promptly and effectively; assist users to make effective use of the facilities available to them.

Core Functional Knowledge/ Skills

• Competencies (Behaviour)
• Telecommunications Solutions; Business Leadership; People Leadership; Resource Management; Security Management; Security Software, Financial management
• Adopting Practical Approaches; Checking Things; Developing Strategies; Directing People; Empowering Individuals; Following Procedures; Interpreting Data; Making Decisions; Managing Tasks; Meeting Timescales; Producing Output; Pursuing Goals; Taking Action; Team Working; Upholding Standards