Manager: Operations (3L) at Absa Group Limited (Absa)

Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. operations management methodology, governance and delivery objectives.

Job Description

The Occupancy Manager will assist the Bank to achieve effective, productive and efficient workplace environments through:

• Workplace advice and expertise
• Input into Space planning
• Data/evidence gathering and analyses
• Change management
• Project and risk management
• Staff engagement and communication
• Relocation and Business as usual assistance and integration with the Banks, facilities management and technology teams.
• Develop and deepen business relationships on behalf of the Bank’s corporate real estate division
• Develop a deep knowledge of the business
• Provide business context to the corporate real estate division and vice versa
• Collaborate with business for solutions as part of their teams
• Ensure prominence of real estate in workplace factors to be factored into business strategies
• Establish a visible, business focused CRES presence in the business  
• Identify and initiate collaboration opportunities between CRES and business units

As a business unit relationship agent for CRES as well as an execution integration point and source of information and advice, the Occupancy Managers day is usually widely varied and would usually include:

• Maintenance of accurate and usable staff data within the Bank’s preferred applications
• Planning and execution of high quality and high impact staff engagements to execute projects, manage change and advance business and CRES strategies
• Observation, interviews and focus group activities based on specific questions or workplace issues and opportunities
• Maintaining a schedule of regular customer meetings at an executive level
• Assist the facilities teams with business as usual requests by acting as the customer point of contact on behalf of, and in partnership with facilities and building managers
• Functional management:
• Set and execute the tactical strategy, plan the resource requirements for the business area, negotiate and secure its allocation and ensure delivery based on the agreed business targets

Operational Excellence:

• Oversee the design, implementation, maintenance and continuous improvement of operational activities | Change and programme management: Ensure the implementation of change programmes aimed at driving business strategy and improving operational efficiency

Business Risk and Compliance Management:

• Ensure the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite
• Stakeholder Management:
• Actively promote and manage the collaborative engagement of internal and external stakeholders, including suppliers, clients, service providers, business partners and other Absa entities

People Management:

• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Governance: Ensure the fulfilment of all required governance activities, including tracking and reporting | :

Minimum Requirement: 

• Matric
• Bachelors Degree / NQF 6 or above
• Business Administration experience (Beneficial)
• Change Management Experience (Beneficial)
• Financial Service Experience (Beneficial)
• Proficiency in Excel and PowerPoint

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)