Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
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Job Summary
- To develop tactical strategy and delivery plans, formulate associated practice and to ensure operational implementation and adoption across a single practice i.t.o. risk methodology, governance and delivery objectives
Job Description
- Ensure all Operational and Resilience Risk Management framework elements are implemented and embedded per the standards in Key Functions in RB namely: Strategy, CVM & Sectors, Human Capital, Legal and Finance.
- Execute CPA’s and RCSA’s per the relevant policies and standards.
- Ensure that that all Compliance Risk framework elements are implemented and reported in the business.
- Drive remediation of all issues in line with the issue management process and standards.
- Execute risk event management, with a focus on recoveries, root cause analyses, lessons learnt and ensuring that risk event process and standard is adhered to.
- Report on the risk profile of the business and opine on the CE and MCA in the areas and working with existing role players in the functions.
- Adopt risk tools like ORMS to execute as required by Group Operational Risk and related frameworks.
- Collaborate with all relevant stakeholders in the implementation of the risk responsibilities.
- Adopt / develop SRT KRI’s and set risk tolerance levels collaborating with Group counterparts as well as RB second line risk teams.
- Coordinate Specific Risk Types responsibilities for those owned in this space namely: Strategy Risk, Sustainability Risk, and partner with current Financial reporting, Tax, People and Legal Risks.
- Assess Risk types monthly, keep evidence and report at appropriate forums.
- Build and manage a team to deliver on the requirements of this portfolio driving high performance, talent management.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.
Job Description
- Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.
Job Description
- At ABSA Digital Technology, we’re engineering the future of high-performance FX trading. We’re looking for skilled and passionate software engineers to join our high-performing team based in Cape Town and help shape the future of our FX Digital Platform.
- Our applications—powering 14 internal teams and soon expanding externally via our API Gateway—are built with C# (.NET Core & .NET Framework) and run on our internal platform. We also support three additional applications critical to our internal operations.
- The Challenge? High Volume. Ultra-Low Latency. Mission-Critical Systems.
- Our systems process millions of transactions daily, requiring extreme performance optimization, scalability, and reliability. We tackle complex engineering challenges, from microsecond-level latencies to multi-region distribution and fault tolerance—all while maintaining rock-solid stability in a fast-moving FX market.
Key Responsibilities:
Software Development and Architecture:
- Design, code, test, debug, and document software according to functional requirements.
- Develop and maintain RESTful APIs, ensuring scalability, performance, and security.
- Architect and implement microservices-based solutions.
CI/CD and Kubernetes:
- Oversee and optimize CI/CD pipelines to support efficient delivery processes.
- Implement and manage Kubernetes-based deployments for containerized applications.
Agile Practices:
- Participate in scrum and agile ceremonies, fostering a collaborative team environment.
- Work with team members to ensure sprint goals and deliverables are met with high quality.
Problem-Solving and Troubleshooting:
- Analyze, diagnose, and resolve complex technical issues.
- Employ strong analytical and creative problem-solving skills to develop innovative solutions.
Collaboration and Communication:
- Work closely with team members and end-users to ensure technical compatibility and user satisfaction.
- Communicate technical concepts effectively to stakeholders at all levels.
On-Call Support:
- Participate in on-call rotations to ensure system reliability and uptime.
- Take a proactive approach to identifying and resolving issues before they impact users.
Continuous Learning and Industry Awareness:
- Keep abreast of technical and industry developments, applying new methodologies and technologies where appropriate.
Key Requirements:
Experience:
- 8+ years of experience in software development and technical collaboration.
- Tertiary education in Computer Science or a related field.
Technical Skills:
- Proficient in designing and developing RESTful APIs (4+ years).
- Experience with CI/CD pipelines (2+ years) and Kubernetes (2+ years).
- Strong understanding of microservices architecture.
- Expertise in C# technology and OOP principles.
- Familiarity with ORM frameworks such as Entity Framework.
Design and Development Principles:
- Solid understanding of SOLID design principles and design patterns.
- Domain-Driven Design (DDD) and Test-Driven Development (TDD) experience (advantageous).
Version Control:
- Proficient understanding of code versioning tools (e.g., Git).
Soft Skills:
- Strong analytical and creative problem-solving skills with excellent attention to detail.
- Flexible and adaptable to working with new methodologies and technologies.
- Proactive and demonstrates strong ownership within collaborative teams.
Expectations:
- Take ownership of technical decisions and system design.
- Exhibit a proactive approach and a strong sense of accountability.
- Contribute to team growth and technical innovation.
- Foster a culture of technical excellence and continuous improvement.
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- Enterprise Leadership of the Credit function relating to a specific credit segment, product or sector. Accountable for managing the strategic direction and delivery of the credit requirements for the identified portfolio (including sub-portfolios, if applicable), such that the banks competitive position is protected and enhanced whilst maintaining and protecting the quality of the underlying asset book.
Job Description
Accountabilities:
Process:
- Ensure a fit for purpose credit strategy and framework for the underlying sector, segment or product in Relationship Banking that is relevant to the needs of customers and revenue generation requirements and targeted cost to serve.
- Accountable for the credit strategies across the product life cycle: acquisition, authorizations, portfolio credit limit management, re-issues, high risk exposure management, collections and recoveries
- Analyze, interpret and produce detailed reports that explain trends, discrepancies and inconsistencies.
- Develop, align and implement a tactical strategy and associated policies and guidelines within multiple practices.
- Develop a plan for multiple practice changes and specify the priorities of delivery plans and resources needed that puts a premium on simplicity, agility, innovation and incorporates the understanding of customer needs.
- Anticipate tactical strategy and practice issues for multiple practices and proactively develop solutions to enhance the quality of problem resolution.
- Contribute to the review and design of the business architectures (people, systems, processes, products, market segments and geography) to maintain competitive advantage, reduce cost and improve profitability.
- Conduct appropriate research and act as the strategic advisor and subject matter expert in respect of Credit requirements for allocated portfolio.
- Represent Relationship Banking, participate and contribute to industry and Bank wide forums and governance structures as required or directed.
- Interlock with key stakeholders in Relationship Banking and high value clients to obtain a commercial awareness of the local market and industry specifics leading to improved customer solutions
- Develop, maintain and review the appropriate mandate and scale, suitable lending criteria and risk appetites for the allocated portfolio.
- Drive improved data quality and RWA’s as wells as Economic Capital and Risk Capital returns; and continuously improve efficiencies, control and automation.
- Review quality credit assessments and present bespoke/bankable solutions pertaining to high value clients and transactions for the allocated credit portfolio.
- Accountable for the management and reporting of the end-to-end credit process within allocated region, ensuring service delivery exceeds the expectations of stakeholders pertaining to turnaround times and client visits for the allocated credit portfolio.
- Interlock with Supporting Functions in Relationship Banking (COO, Governance and Distressed Debt and others as appropriate) to ensure the appropriate level of delivery to achieve the needs of customers and revenue generation requirements and target costs.
- Participate in the financial planning cycles (MTP, STP and Revised Annual Forecast (RAF) for the portfolio by providing a view on impairments, expected losses, economic capital and other elements
- Direct responsibility for managing impairment and fraud costs and necessary remedial actions to deliver on annual STP. Actively manage costs, portfolio shape, quality and return resilience through the cycle.
- Support the development of credit tracking for tactical plans and credit scoreboards for the allocated portfolio and take corrective actions where required.
Client/Customer
- Develop tactical strategies for the integration of service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service across multiple practices.
- Accountable for transforming and delivering the target customer experience in support of RB’s strategic aspirations through the appropriate credit frameworks, policy and processes.
- In partnership with the respective RB clusters, develop deep insights into customer needs, expectations and behaviors pertaining to the use of credit frameworks, policies and processes and align offerings that are innovative and competitive.
Finance
- Contribute to the setting of budgets, minimize expenditure and manage costs and assets effectively.
- Develop, implement and monitor a cycle of medium-term cost improvements.
Learning & Growth
- Create an engaging, enabling and productive work climate aligned to the employee value proposition.
- Develop and implement multi-practice change management initiatives.
- Builds and sustains a culture that aligns to RB’s aspirational colleague experience to deliver the target customer experience and financial performance.
- Implement corporate governance and compliance policies in multiple practice areas in order to identify and manage risk liabilities.
- Accountable for ensuring an optimal and compliant control environment within the allocated Portfolio that appropriately balances risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet aspirations of Revenue
- Implement agreed performance controls to proactively measure achievement against strategic targets and address changes or non-performance.
- Ensure that the credit function for the allocated Portfolio possess the required capabilities (infrastructure, people, process and culture) to comply with relevant regulations governing selling and to enable the delivery of RB’s strategic goals.
Education and Experience required
- Chartered Accountant [CA(SA)], or
- Desired Post Graduate Degree (NQF level no.8+)
- 8 - 10 years’ experience in a similar environment, of which 3 - 4 years at senior management level.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Enterprise Leadership of the Credit function relating to a specific credit segment, product or sector. Accountable for managing the strategic direction and delivery of the credit requirements for the identified portfolio (including sub-portfolios, if applicable), such that the banks competitive position is protected and enhanced whilst maintaining and protecting the quality of the underlying asset book.
Job Description
Accountabilities:
Process:
- Ensure a fit for purpose credit strategy and framework for the underlying sector, segment or product in Relationship Banking that is relevant to the needs of customers and revenue generation requirements and targeted cost to serve.
- Accountable for the credit strategies across the product life cycle: acquisition, authorizations, portfolio credit limit management, re-issues, high risk exposure management, collections and recoveries
- Analyze, interpret and produce detailed reports that explain trends, discrepancies and inconsistencies.
- Develop, align and implement a tactical strategy and associated policies and guidelines within multiple practices.
- Develop a plan for multiple practice changes and specify the priorities of delivery plans and resources needed that puts a premium on simplicity, agility, innovation and incorporates the understanding of customer needs.
- Anticipate tactical strategy and practice issues for multiple practices and proactively develop solutions to enhance the quality of problem resolution.
- Contribute to the review and design of the business architectures (people, systems, processes, products, market segments and geography) to maintain competitive advantage, reduce cost and improve profitability.
- Conduct appropriate research and act as the strategic advisor and subject matter expert in respect of Credit requirements for allocated portfolio.
- Represent Relationship Banking, participate and contribute to industry and Bank wide forums and governance structures as required or directed.
- Interlock with key stakeholders in Relationship Banking and high value clients to obtain a commercial awareness of the local market and industry specifics leading to improved customer solutions
- Develop, maintain and review the appropriate mandate and scale, suitable lending criteria and risk appetites for the allocated portfolio.
- Drive improved data quality and RWA’s as wells as Economic Capital and Risk Capital returns; and continuously improve efficiencies, control and automation.
- Review quality credit assessments and present bespoke/bankable solutions pertaining to high value clients and transactions for the allocated credit portfolio.
- Accountable for the management and reporting of the end-to-end credit process within allocated region, ensuring service delivery exceeds the expectations of stakeholders pertaining to turnaround times and client visits for the allocated credit portfolio.
- Interlock with Supporting Functions in Relationship Banking (COO, Governance and Distressed Debt and others as appropriate) to ensure the appropriate level of delivery to achieve the needs of customers and revenue generation requirements and target costs.
- Participate in the financial planning cycles (MTP, STP and Revised Annual Forecast (RAF) for the portfolio by providing a view on impairments, expected losses, economic capital and other elements
- Direct responsibility for managing impairment and fraud costs and necessary remedial actions to deliver on annual STP. Actively manage costs, portfolio shape, quality and return resilience through the cycle.
- Support the development of credit tracking for tactical plans and credit scoreboards for the allocated portfolio and take corrective actions where required.
Client/Customer
- Develop tactical strategies for the integration of service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service across multiple practices.
- Accountable for transforming and delivering the target customer experience in support of RB’s strategic aspirations through the appropriate credit frameworks, policy and processes.
- In partnership with the respective RB clusters, develop deep insights into customer needs, expectations and behaviors pertaining to the use of credit frameworks, policies and processes and align offerings that are innovative and competitive.
Finance
- Contribute to the setting of budgets, minimize expenditure and manage costs and assets effectively.
- Develop, implement and monitor a cycle of medium-term cost improvements.
Learning & Growth
- Create an engaging, enabling and productive work climate aligned to the employee value proposition.
- Develop and implement multi-practice change management initiatives.
- Builds and sustains a culture that aligns to RB’s aspirational colleague experience to deliver the target customer experience and financial performance.
- Implement corporate governance and compliance policies in multiple practice areas in order to identify and manage risk liabilities.
- Accountable for ensuring an optimal and compliant control environment within the allocated Portfolio that appropriately balances risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet aspirations of Revenue
- Implement agreed performance controls to proactively measure achievement against strategic targets and address changes or non-performance.
- Ensure that the credit function for the allocated Portfolio possess the required capabilities (infrastructure, people, process and culture) to comply with relevant regulations governing selling and to enable the delivery of RB’s strategic goals.
Education and Experience required
- Chartered Accountant [CA(SA)], or
- Desired Post Graduate Degree (NQF level no.8+)
- 8 - 10 years’ experience in a similar environment, of which 3 - 4 years at senior management level.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Enterprise Leadership of the Credit function relating to a specific credit segment, product or sector. Accountable for managing the strategic direction and delivery of the credit requirements for the identified portfolio (including sub-portfolios, if applicable), such that the banks competitive position is protected and enhanced whilst maintaining and protecting the quality of the underlying asset book.
Job Description
Accountabilities:
Process:
- Ensure a fit for purpose credit strategy and framework for the underlying sector, segment or product in Relationship Banking that is relevant to the needs of customers and revenue generation requirements and targeted cost to serve.
- Accountable for the credit strategies across the product life cycle: acquisition, authorizations, portfolio credit limit management, re-issues, high risk exposure management, collections and recoveries
- Analyze, interpret and produce detailed reports that explain trends, discrepancies and inconsistencies.
- Develop, align and implement a tactical strategy and associated policies and guidelines within multiple practices.
- Develop a plan for multiple practice changes and specify the priorities of delivery plans and resources needed that puts a premium on simplicity, agility, innovation and incorporates the understanding of customer needs.
- Anticipate tactical strategy and practice issues for multiple practices and proactively develop solutions to enhance the quality of problem resolution.
- Contribute to the review and design of the business architectures (people, systems, processes, products, market segments and geography) to maintain competitive advantage, reduce cost and improve profitability.
- Conduct appropriate research and act as the strategic advisor and subject matter expert in respect of Credit requirements for allocated portfolio.
- Represent Relationship Banking, participate and contribute to industry and Bank wide forums and governance structures as required or directed.
- Interlock with key stakeholders in Relationship Banking and high value clients to obtain a commercial awareness of the local market and industry specifics leading to improved customer solutions
- Develop, maintain and review the appropriate mandate and scale, suitable lending criteria and risk appetites for the allocated portfolio.
- Drive improved data quality and RWA’s as wells as Economic Capital and Risk Capital returns; and continuously improve efficiencies, control and automation.
- Review quality credit assessments and present bespoke/bankable solutions pertaining to high value clients and transactions for the allocated credit portfolio.
- Accountable for the management and reporting of the end-to-end credit process within allocated region, ensuring service delivery exceeds the expectations of stakeholders pertaining to turnaround times and client visits for the allocated credit portfolio.
- Interlock with Supporting Functions in Relationship Banking (COO, Governance and Distressed Debt and others as appropriate) to ensure the appropriate level of delivery to achieve the needs of customers and revenue generation requirements and target costs.
- Participate in the financial planning cycles (MTP, STP and Revised Annual Forecast (RAF) for the portfolio by providing a view on impairments, expected losses, economic capital and other elements
- Direct responsibility for managing impairment and fraud costs and necessary remedial actions to deliver on annual STP. Actively manage costs, portfolio shape, quality and return resilience through the cycle.
- Support the development of credit tracking for tactical plans and credit scoreboards for the allocated portfolio and take corrective actions where required.
Client/Customer
- Develop tactical strategies for the integration of service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service across multiple practices.
- Accountable for transforming and delivering the target customer experience in support of RB’s strategic aspirations through the appropriate credit frameworks, policy and processes.
- In partnership with the respective RB clusters, develop deep insights into customer needs, expectations and behaviors pertaining to the use of credit frameworks, policies and processes and align offerings that are innovative and competitive.
Finance
- Contribute to the setting of budgets, minimize expenditure and manage costs and assets effectively.
- Develop, implement and monitor a cycle of medium-term cost improvements.
Learning & Growth
- Create an engaging, enabling and productive work climate aligned to the employee value proposition.
- Develop and implement multi-practice change management initiatives.
- Builds and sustains a culture that aligns to RB’s aspirational colleague experience to deliver the target customer experience and financial performance.
- Implement corporate governance and compliance policies in multiple practice areas in order to identify and manage risk liabilities.
- Accountable for ensuring an optimal and compliant control environment within the allocated Portfolio that appropriately balances risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet aspirations of Revenue
- Implement agreed performance controls to proactively measure achievement against strategic targets and address changes or non-performance.
- Ensure that the credit function for the allocated Portfolio possess the required capabilities (infrastructure, people, process and culture) to comply with relevant regulations governing selling and to enable the delivery of RB’s strategic goals.
Education and Experience required
- Chartered Accountant [CA(SA)], or
- Desired Post Graduate Degree (NQF level no.8+)
- 8 - 10 years’ experience in a similar environment, of which 3 - 4 years at senior management level.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer. Offer financial advice to the customer and handle retentions.
Job Description
- Customer satisfaction, call resolution, quality assurance of service and calls, and compliance.
- FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
- FSCA-Approved Qualification Minimum 150 FAIS Credits short term insurance
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
Education
- Further Education and Training Certificate (FETC)
go to method of application »
Job Summary
- The Wholesale Model Risk Audit AVP role is responsible for providing assurance that the models within ABSA wholesale are managed in line with the model risk policy and that they are regulatory compliant. This role is responsible for model assurance across various risk types (Credit, Market, Operational, Enterprise) and the models include regulatory capital models, economic capital models as well as IFRS-9.
Job Description
The role requires a technical risk specialist in Internal Audit and is required to provide assurance on (note: this is not an exhaustive list):
- Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.
- Develop an in-depth knowledge of ABSA and the various business areas and use this knowledge to execute on assurance responsibilities.
- Actively participate in all the audit phases - planning and scoping (identification of risks and controls), fieldwork (execution of design and operating effectiveness assessments) and reporting (ensure audit observations and planned actions are agreed with management for factual accuracy).
- Ensure delivery adheres to the audit methodology and quality standards.
Relationship and Portfolio management
- Business Monitoring and stakeholder engagement - Develop and maintain relationships with business (including 1and 2 Line of Defense) and actively monitor the risk profile of the business to inform audit planning, reporting and audit delivery. Support the Combined Assurance effort across the 3 LOD to strengthen the control environment.
- Provide input into Risk and Committee reporting, clear messaging and impact on the risk and control environment of the business.
Skills and experience
- Proven understanding of risk and how controls can mitigate those risks
- Proven experience in model risk assurance activities (internal/external audit, independent validation or regulatory environment) and understanding of risk and/or pricing modeling in the financial industry
- Excellent statistical and analytical skills and keen to work closely with data specialists to shape audit tests and acquire relevant insights from data
- Good time management skills and precision in delivery enables you to quickly gain trust and deliver efficiently towards timelines
- Excellent written and verbal communication and presentation skills required to collaborate closely with stakeholders
- Advanced understanding of regulatory guidance and requirements around Model Risk management is a must
- Advanced knowledge of Credit and Traded Risk Models is a must
- Knowledge of other risk-type models
Education and Experience
- 3 years’ experience in model development/validation or model risk management
- 2 years of SAS programming experience
- 2 years’ experience in Risk Based Auditing or Risk/Control activities
- B Degree (Mathematics of Finance, Business Informatics, Statistics, Mathematics)
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).
Job Description
- Provide support and maintenance of the Market Risk (FRTB) services to ensure stability, availability and reliability of the business processes. Perform day to day BAU support and tasked with some risk and compliance projects in the FRTB space.
Key critical skills and experience required:
- Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application that enables application support is evident
- Min 5 years Technology experience
- Application Management and Diagnostics Experience
- Hands on Application Support in a Technology environment
- Basic python programming
- Basic SQL programming
- Ability to setup, support and maintain Azure DevOps pipelines
- Proficient in Linux/PowerShell scripting
Functional skills:
- Basic understanding of the CIB and Market Risk (FRTB) concepts (diverse asset classes, Trade Workflow, PNL, PV, Risk Classes, Risk Factors, VaR, SA, PLE, Regulatory reporting).
- Ability to support diverse Market Risk (FRTB) businesses.
Key accountabilities:
- Log, resolve and report Market Risk (FRTB) or Front Arena production incidents/requests/queries (business support).
- Proficiently support and troubleshoot the Market Risk (FRTB) and Front Arena Trading applications (FIS Adaptiv Analytics, Front Arena, or related Market Risk BI).
- Setup, support and maintain Azure DevOps pipelines.
- Schedule the EOD tasks and run reports/tasks on ad-hoc bases.
- Configuration and maintenance of the Market Risk or FRTB environments which also include deployments and getting servers patched.
- Plan and perform DR testing.
- Perform systems integration support.
Interpersonal skills:
- Willing to share knowledge with team members.
- Willing to work overtime/standby on weekly rotational bases.
- Ability to work under pressure in a high pace and performing environment.
- Collaborate with other teams (Dev and Ops) in delivering strategic projects.
- Willing to learn new skills and technologies.
Advantageous:
- Cloud computing (AWS/Azure)
- Use of the application performance monitoring tools (Observability).
- Knowledge of the advanced task scheduling and orchestration systems (Airflow, Wade, Control-M).
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- Participate in learning programme/s in order to maximise individual and organisational development benefit/s through the execution of predefined training objectives.
Job Description
- Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives | Learning: Attend and participate in all training and development interventions against agreed development objectives | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Administration: Effectively fulfil all required administrative duties, including tracking and reporting | : | : | : | :
- Preferbally NQF5, Diploma
Education
- GET Certificate: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Participate in learning programme/s in order to maximise individual and organisational development benefit/s through the execution of predefined training objectives.
Job Description
- Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives | Learning: Attend and participate in all training and development interventions against agreed development objectives | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Administration: Effectively fulfil all required administrative duties, including tracking and reporting | : | : | : | :
- Preferbally NQF5, Diploma
Education
- GET Certificate: Business, Commerce and Management Studies (Required)
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Job Summary
- To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. operations management methodology, governance and delivery objectives.
Job Description
The Occupancy Manager will assist the Bank to achieve effective, productive and efficient workplace environments through:
- Workplace advice and expertise
- Input into Space planning
- Data/evidence gathering and analyses
- Change management
- Project and risk management
- Staff engagement and communication
- Relocation and Business as usual assistance and integration with the Banks, facilities management and technology teams.
- Develop and deepen business relationships on behalf of the Bank’s corporate real estate division
- Develop a deep knowledge of the business
- Provide business context to the corporate real estate division and vice versa
- Collaborate with business for solutions as part of their teams
- Ensure prominence of real estate in workplace factors to be factored into business strategies
- Establish a visible, business focused CRES presence in the business
- Identify and initiate collaboration opportunities between CRES and business units
As a business unit relationship agent for CRES as well as an execution integration point and source of information and advice, the Occupancy Managers day is usually widely varied and would usually include:
- Maintenance of accurate and usable staff data within the Bank’s preferred applications
- Planning and execution of high quality and high impact staff engagements to execute projects, manage change and advance business and CRES strategies
- Observation, interviews and focus group activities based on specific questions or workplace issues and opportunities
- Maintaining a schedule of regular customer meetings at an executive level
- Assist the facilities teams with business as usual requests by acting as the customer point of contact on behalf of, and in partnership with facilities and building managers
- Functional management:
- Set and execute the tactical strategy, plan the resource requirements for the business area, negotiate and secure its allocation and ensure delivery based on the agreed business targets
Operational Excellence:
- Oversee the design, implementation, maintenance and continuous improvement of operational activities | Change and programme management: Ensure the implementation of change programmes aimed at driving business strategy and improving operational efficiency
Business Risk and Compliance Management:
- Ensure the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite
- Stakeholder Management:
- Actively promote and manage the collaborative engagement of internal and external stakeholders, including suppliers, clients, service providers, business partners and other Absa entities
People Management:
- Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Governance: Ensure the fulfilment of all required governance activities, including tracking and reporting | :
Minimum Requirement:
- Matric
- Bachelors Degree / NQF 6 or above
- Business Administration experience (Beneficial)
- Change Management Experience (Beneficial)
- Financial Service Experience (Beneficial)
- Proficiency in Excel and PowerPoint
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To drive and execute on the agreed Savings and Investments (S & I) Combined Assurance coverage plan. Assist in the improvement of the control environment in line with the Risk and Control Self-Assessment (RCSA) Policy, Assurance Standard and Critical Process Assessment (CPA) Standard.
- To provide specialist risk assurance, advice and support in area of specialization enabling the effective implementation of risk assurance activities.
- Manage Third Party Relationship
Job Description
Accountability: Planning Assurance Reviews
- Develop the Assurance Plan through consultation with the respective Savings and Investments management team and various assurance providers across the three lines of defence.
- Plan the delivery of assigned assurances to a high quality and in line with Assurance Standard.
- Prepare announcement and scoping memos with key deliverables in terms of assurance timelines.
- Conduct walkthroughs to understand the area under review and risks inherent in the processes.
- Develop an in-depth knowledge of the business and use this knowledge to identify and assess risks and controls.
- Design and ensure the execution of approved sampling techniques, testing strategies on assurance reviews.
- Develop the Assurance Plan through consultation with the respective Savings and Investments management team and various
- Reviewing and testing Issue Closure packs and Milestone Conversion Packs before they are submitted to the Combined Assurance Provider
Accountability: Reporting
- Anticipate potential barriers, issues, and management concerns and create action plans and recommendations to address these concerns in a timeous manner.
- Draft high-quality reports with observations which are insightful, addressing the root cause, have agreed actions that mitigate the risk and facilitate the remediation of issues until closure.
- Report on risks and apply recommendations for corrective and preventative action, whilst identifying opportunities to reduce risks.
- Evaluate, analyse, prepare, submit and present required reports to various committees and governance structures to present progress and influence decision-making.
- Maintain effective processes and procedures and maintain data integrity to support Everyday Banking risk efforts.
- Capture the findings on Operational Risk Management System (ORMS) in a timely manner.
- Maintain a record of all issues reported by Combined Assurance Providers.
Stakeholder management
- Establish and maintain strong partnerships and relationships with key stakeholders through collaboration, consensus building and interpersonal effectiveness.
- Communicate assurance and combined assurance plans and progress to foster alignment and understanding across Everyday Banking
- Collaborate, integrate and drive conversations with internal and external stakeholders (i.e. Internal & External Audit, 1LOD and 2LOD) to ensure that assurance services offered are aligned with the plan, relevant, timely, of appropriate quality and contribute to effective risk management.
- Manage Third Party relationships and coordinate governance meetings to monitor performance in accordance with the contractual agreement.
Education
- Bachelor`s Degrees and Advanced Diplomas: Risk Management (Required)
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Job Summary
- Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems with high quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.
Job Description
- Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem-solving skills in an agile team environment to solve complex technical problems with high quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.
- They are responsible for designing, building, testing, implementing, maintaining and optimizing the virtual infrastructure in accordance with security policies and guidelines.
- Virtual Engineers span: ESXi, Cisco UCS, VMWare vSAN, Dell VxRail, vRealize Automation, vRealize Operations, client technology and Pure storage systems.
- Additional functions and processes include service and product management, performance and capacity management, patching and version management, and Level 3 operations support.
Duties:
Platform Design, Deployment & Optimization
- Leads development test and platform management, translating customer, business and technical requirements into components of a service
- Identify critical design areas, parameters and opportunity areas early in the development process and those that need improvement downstream
- Stay ahead of the curve on leading practice platform technologies and Incorporate research into solution design and deployment processes
- Develop lasting, innovative, simple platforms (including architecture when appropriate) to satisfy business and customer requirements and align with the long-term plan for the platform and broader technology objectives of: Self-service, testability, reusability, stability & resilience
- Apply deep technical expertise, design thinking & problem-solving skills to solve complex technical problems and enable the teams to deliver high quality solutions
- Identify & Select the appropriate internal or external technologies to deliver the platform service
- Applies excellent judgement and identifies and continuously improves on development practices
- Develop solution design blueprints and validation collateral and facilitate alignment on solution blueprint and designs across the value chain
- Lead the planning and design of the platform delivery system and define associated tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete platform that meets KPIs
- Lead the development and deployment lifecycle for ‘platform / platform components as a service’
- Design & implement test automation and ensure reusability across the teams
- Lead efforts to validate architectural, product or service solutions and innovations
- Continually develop initiatives to reduce and optimize operational costs & increase strategic & operational efficiency through solution designs
- Identify, develop & maintain platform standards and best practices, and drive adoption across multiple service teams
- Define and implement SLA, OLA & quality metrics, best practices, and patterns to be applied across the platform
- Strategically & operationally monitor Platform services to standard and proactively identify and mitigate risk
- Use production performance monitoring and customer data to make / inform technical design and implementation decisions
- Take full accountability for end-to-end platform quality, completeness and resulting user experience for the life of the product / service
- Use & test the platform regularly to deeply understand it and discover & implement ways to improve it
- Resolve issues throughout the life of the platform, including those outside of the immediate area of responsibility as needed; lead discussions with peers to take action to ensure the sustainable success of the platform
- Provide leadership within the business by developing innovative methods for measuring the customer experience, and use this data to identify and drive platform improvements
- Leverage systems & processes to measure, monitor and manage the performance of platforms ensuring ongoing optimization & cost to value for our businesses (think bank wide)
- Translate performance data into insights for technical service & solution improvement and enhancement (across technical teams)
- Align teams to service Improvement & innovation plan requirements and influence effective implementation
- Lead the design of process or technology solutions that identify and resolve platform, system, deployment, and environmental issues.
- Identify new and emerging practices for managing problems within the area and lead the adoption of new practices, across groups or disciplines with the aim of improving analytical capabilities
- Lead the resolution of service issues by analyzing and prioritizing data from stakeholders and directing efforts or applying deep subject matter expertise to restore service with minimal disruption to the customer and business
- Positively contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization where it makes sense to do so
Accountability: Financial & Cost Optimization, Risk & Governance
- Take full accountability for delivering an optimal Platform Engineering cost model
- Analyze operational cost data, identify cost-savings & efficiencies and influence the business to adopt these efficiencies across multiple service teams
- Understand & contribute to the delivery of an optimal cost: serve of Platforms as a service
- Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
- Hold accountability for all risk associated with platform engineering decision making
- Apply & maintain all Group risk (e.g. Architecture, development etc.), governance, compliance & regulatory standards and frameworks
- Update & or develop & maintain all application documentation as per the organization technical standards and risk / governance frameworks
Accountability: People
- Cascade platform direction across teams and ensure team alignment on platform direction, performance objectives, plans and prioritization
- Build / contribute to a high-performance team environment & culture through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Assume one stop shop accountability for the right people in the right teams to deliver on our platform strategy (always!)
- Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
- Seek out opportunities for collaboration across groups, ensure that cross-team commitments are set, and achieves scale in teamwork efforts by enabling the work of others
- Proactively lead the implementation of agile practices, remove barriers to success and ensure seamless delivery in a continuously changing work environment
- Identify and develop needed skills (self and others) in a way that is best suited to the service design and that maximizes delivery efficiency
- Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution
- Conduct peer reviews, testing, problem solving within and across the broader team
- Cascade platform performance feedback and ensure capability development across teams to enable efficient & effective platform service delivery
- Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
Experience Required:
- Minimum of 8 years of experience
- 5 years of experience as a Technical Lead
Must have experience in the following:
- ESXi
- Cisco UCS
- VMWare vSAN
- Dell VxRail
- vRealize Automation
- vRealize Operations
- Certifications: Minimum VCP 7 Certification; AWS Foundational or plans to get to align with ABSA strategy
Education
- Bachelor's Degree: Information Technology
Method of Application
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