Manager: Recoveries at Nedbank

Job Purpose
To maximise recovery of the non-performing book through the application of Legal / Risk management processes in order to minimise loss / risk for Nedbank.

Job Responsibilities

• Rehabilitate delinquent accounts by concluding a settlement agreement and arrangements with client within mandate.
• Meet monthly individual and team performance (Business and Financial) targets by proactively managing the portfolio.
• Build and maintain effective working relationships with internal and external stakeholders by providing support, communicating effectively and conducting self professionally.
• Create world-class customer service by resolving queries effectively within turnaround times.
• Drive efficiency of team delivery by planning and executing business strategies and reviewing daily reports.
• Manage performance, skills and knowledge of the team by conducting on the job training, counselling and coaching.
• Enhance policies and procedures by recommending and making submissions to the relevant parties with supporting documentation.
• Adapt to changes in Legislation by staying up to date, attending industry related workshops and information sessions.
• Maintain and improve professional and ethical reputation by enforcing compliance to regulations, policies and procedures.
• Manage performance of external stakeholders by operating within the specified parameters, mandate and Service Level Agreements (SLA).
• Identify team performance gaps by conducting performance evaluations and analysing performance data from the Management Information System (MIS).
• Implement business risk management practices by identifying and assessing the risk and take appropriate action.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 5 years experience in recoveries / collections industry

Essential Qualifications NQF Level

• Relevant Law Degree

Preferred Qualification

• Admitted Attorney / Commerce Degree

Type of Exposure

• Analysing situations or data that require an in depth evaluation of multiple factors
• Building and maintaining effective relationships externally and internally
• Developing ways to minimise risks
• Managing multiple tasks
• Managing multiple projects.
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Communicating complex information
• Brainstorming ways of improving a processes or strategies
• Conducting gap analysis
• Providing professional advice/opinion

Technical / Professional Knowledge

• Banking procedures
• Business Acumen
• Data analysis
• Financial Accounting Principles
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Decision-making process
• Negotiation skills
• Cluster Specific Operational Knowledge
• Debt recovery practices

Behavioural Competencies

• Coaching
• Communication
• Decision Making
• Stress Tolerance
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills