Manager - Reporting and Analytics Consumer at MTN

RESPONSIBILITIES

Context: 

• To operate within defined parameters as set out in the policies, processes and procedures. 

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Role Complexity:

• Provide analytical support to the senior manager: Prepaid Pricing and Analytics  on an ad hoc basis and on specific projects
• Managing analytical and data queries and cascade to direct reports
• Establishing and managing proper processes and administrative requirements for the analytics department.
• Supervise all staff reporting to this role.
• Provide high level technical assistance to staff reporting to this role
• To ensure productivity is met by all staff in the reporting and analytics department.
• To facilitate and implement innovative approaches for building complex analytical models
• Communicate complex analytical models effectively to stakeholders

Task Complexity:

• Analytics, Reporting and Business Implementation
• Compile daily, weekly and monthly reports on the Company’s performance pertaining to various areas of business including but not limited to the Prepaid Segment Consumer Business Unit
• Extract data from various data sources, including databases and data systems, for reporting and analysis purposes;
• Provide insights to departments on the trends, values and attributes that emerge from the reports compiled;
• Maintain reports and dashboards to meet the specific needs of the Prepaid Segment Consumer Business Unit and teams to all levels of leadership;
• Provide the company with timely and accurate ad-hoc reports and analysis;
• Keep up to date with current business model and processes of the company;
• Ensure a high quality/accuracy/standard of work and service throughout;
• Contribute actively to internal meetings as requested;
• Attend to additional requests by your manager as required and perform any other duties which may be assigned from time to time.

Customer/ Business Satisfaction

• Ensure service delivery in line with needs of the business
• Understand customer needs and develop and fine-tune systems accordingly
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

Customer Relations and Satisfaction

• Understand customer needs and provide analysis accordingly.
• Ensure customer needs and requirements are satisfied through appropriate communication / systems / processes / procedures.
• Drive continuous improvement as an important element of service delivery.
• Able to explains complex solutions easily

Project Management 

• Develop and drive the execution of agreed projects. 
• Drive the implementation, tracking, monitoring and compliance of projects.
• Contract management in line with Procurement Policies.
• Co-ordinate project reporting.
• Ensure effective implementation of the integrated project management model. 
• Risk management.

Quality Management and Improvement

• Ensure compliance to rules and procedures for optimal operations and management.
• Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations, guidelines and standards.
• Establish and maintain quality standards that will enhance the customer experience and cost efficiency.
• Understand the quality standards of the job and the reason for these standards, and communicate these reasons to others.
• Understand and communicate the consequences of not maintaining quality focus.
• Identify processes and procedures where the quality of work may be improved.
• Seek feedback from clients / stakeholders and continuously seek ways of improving on quality and customer service standards
• Accreditation management of all repair centres.
• Keep abreast / informed regarding pending industry changes, trends, and best practices and assess the potential impact of these changes on organizational processes.
• Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated.
• Direct the development or implementation of compliance-related policies and procedures throughout an organization.
• Revise / draft policies and procedures. 
• Responsible for Training programs, Risk assessments and Communications.
• Respond to internal stakeholders regarding analytical-related matters 
• Communicate and educate stakeholders on advanced analytical processes and improvements.

Training:

• Data science
• Advanced analytics
• Systems training (platforms e.g. SAS, Oracle, SQL Server, Excel etc.)
• Computer training (coding e.g. SAS, SQL, VBA etc.)
• Project management

QUALIFICATIONS

• Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.

Education:

• University Degree in Statistics, Mathematics, Computer Science, Engineering, Physics, or related area

Global Experience Standards (5)

• Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization