Manager Systems After Sales - Sandton at Watershed Consulting

KEY PERFORMANCE AREAS:

Project Management

• Coordinating internal resources and third parties/vendors for the flawless execution of projects.
• Developing project scopes and objectives, involving all relevant stakeholders / business owners and ensuring technical feasibility.
• Ensuring that all projects are delivered on-time and within scope.
• Ensuring resource availability and aligning priorities to business needs and expectations.
• Continuous feedback to stakeholders /business owners.
• Establish and maintain relationships with third parties/vendors/dealers.

Application Management

• Continuous improvement of workflows and systems to speed up processes.
• Business analysis and specking of system changes.
• Ongoing development and maintenance of existing and new systems.
• To have a close relationship with the development team and to ensure that there is an understanding of the system requirements.
• Managing new BI development and reporting.

3rd Part Systems Integration

• Management of Integration to 3rd Party Systems. E.g., Dealer Management Systems, Innovation, and SAP.
• Quality assurance of any new system changes.
• Monitoring of live systems and escalation of any issues.

Human Resources

• Management of supplier teams
• Continuous development and training of staff
• Empowerment of staff

QUALIFICATION AND EXPERIENCE REQUIRED:

• NQF level 7: (360 credits – Level 8 Framework) or equivalent qualification
• Project Management
• System Development experience
• Business analysis experience
• Project management experience
• Experience with Application Integration and Business Process Integration
• Database knowledge (DB2) and SQL
• Dealer Sales or Service experience
• Warranty process experience
• Computer Literacy (MS Office package – advanced)
• Excellent communication skills (verbal and written)