Manager - Technical Support Regional Services (Re-advertisement) at ATNS

Introduction

• To lead a team of Engineering Technicians responsible for the maintenance and support of SADC VSAT2 and NAFISAT systems at all sites within the area of responsibility. Establish work programs for the maintenance.

Job description

• Provide continuous serviceability and availability of all ATNS VSAT systems to the Service levels agreed to with SADC and NAFISAT Supervisory Boards.
• Developing and implementing defined preventative maintenance plans for all VSAT equipment and infrastructure in the AFI region.
• Proposing revisions to logistic support plans where required.
• Implementing immediate remedial action plans in the event of critical failures (Crisis management) Maintain close liaison with the operations environment and SADC and NAFISAT clients to schedule and execute critical corrective restorations and preventative maintenance activates.
• Providing information on critical system status to relevant stakeholders
• Coordinating resource and task management activities with other technical centers, SADC, NAFISAT, AFISNET and ASECNA to ensure required level of support is maintained.
• Directing and controlling task executions of sections and staff. (Frequency 24 hours X 7 days exception management.)
• Plan, manage, lead, and control a team of staff to maintain facilities during normal and outside normal working hours
• Participating in AFI Regional planning and coordinate the overall technical repair and maintenance service for the area to ensure continuous availability of the systems to users.
• Ensuring the continuous availability of all equipment and systems to the operational environment at optimum serviceability levels within the assigned area.
• Maintaining close liaison with the operational environment, SADC and NAFISAT Boards and ICAO, providing the necessary information on availability/ serviceability status of systems and equipment for distribution to users
• Approve/issue systems maintenance Standing Instructions (SSI’s) to the area
• Installation of projects in the ATNS environment and the AFI region where requirements are defined to mitigate the communication deficiencies highlighted by ICAO
• Manage external contracts applicable to the area ensuring satisfactory execution of work and within the approved budget.
• Establishing and maintaining sound public relations with all SADC and NAFISAT clients and suppliers in order to promote the image of the Company and determine the level of client satisfaction
• Cooperating with Civil Aviation Authorities, Local and Regional Authorities and Airports Management Companies when required to do so, within the constraint of Company Policy and mandate.
• Chairing workshops for technical telecommunications best practices with ICAO, AFI region network service operators, ASECNA, SADC and NAFISAT States
•  Presenting technical and engineering working papers in the different SADC and NAFISAT, EASAF ICAO and WACAF ICAO meetings
• Assisting during negotiations with SADC and NAFISAT Boards to ensure the income stream is renewed, MOUs and bilateral agreements are concluded with the relevant stakeholders
• Assisting during negotiations with IATA as the partner in service provision to the SADC and NAFISAT regions
• Partaking in high level delegations to all SADC and NAFISAT clients
• Actively promoting and encouraging the vision, mission, and values of ATNS as well as promoting the well-being and morale of the personnel in the Area of responsibility

Minimum requirements
Minimum Education and Qualification 

• S4 Diploma in Electronic Engineering and other appropriate qualifications required to enable admittance to the Engineering Council of SA as an Engineering Technician or Technologist and a Business Management qualification
• 6 years extensive experience in the maintenance and support of CNS ATM systems equipment, specialising in Satellite Systems and associated support services

Deadline:22nd April,2026