Market Operations Manager - Time out Market at Time Out Market

Role Overview

• We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.
• Our Senior Operations Manager will take the lead in ensuring  our guests and team members a have a memorable experience with each visit to Time Out Market Cape Town.

Key Responsibilities

• Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations 
• Focus on succession management, training and, development of all TOM employees Delegate responsibility to the management team as needed and enforce existing policy consistently 
• Oversee and participate in the hiring, training, supervision, management, coaching, counseling, and evaluation of all members of the restaurant team 
• Oversee the weekly schedule for both TOM staff and contracted staff 
• Oversee payroll for the hourly and management staff, conduct pre-shift meetings, and assist team members with any inquiries
• Develop and implement operating standards, policies, and procedures to be followed by the management team
• Excellent communication skills required, both verbally and in writing, to provide
• clear direction to the management and service teams
• Assign and instruct the employees and managers in the details of their work; observe performance and encourage improvement where necessary
• Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other
• TOM and Vendor employees
• Interact with all department personnel, restaurant staff and Vendor staff as needed

Skills

• Must have strong problem-solving skills
• Must have strong business and financial acumen
• Ability to lead by example
• Ability to act in a professional manner always
• Ability to communicate effectively and assertively in the English language, both
• verbally and in writing with staff, clients, and the public
• Ability to maintain a high level of confidentiality
• Ability to write reports, business correspondence, and procedure manuals
•  Ability to demonstrate a positive attitude always
•  Ability to keep an open and objective view
•  Ability to listen empathetically and be respectful always
•  Ability to maintain composure and stay focused
•   Ability to maintain personal integrity
•   Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
•   Ability to handle a fast-paced, busy, and somewhat stressful environment
•   Ability to work under pressure and meet deadlines

Additional Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following support functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the operation.

•   Participate in the development of the annual budget for the entire market; develop short and long-term financial operating plans
•   Attend mandatory meetings including divisional meetings, executive meetings, and staff meetings
•   Plan, execute and participate in community events.
•   Plan, execute and participate in corporate events.
•   Utilize traditional software programs such as Yoco, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Light Speed, and any department-specific systems in use
•   Keep work area clean and organized
•   Ensure confidential documents are kept in a secured area
•   Properly dispose of confidential documents containing any personally identifiable information via shredding or pulverization
•   Complete other duties as assigned by the General Manager
•   Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards
•   Maximize restaurant profitability, implementing effective controls of departmental processes and prime (food & labor) costs
•   Monitor the restaurant’s budget as well as TOM and Vendor revenues to ensure efficient operations, including revenue and labor expense control
•   Maintain compliance with TOM policies and procedures, as well as city, state, and federal laws
•   Maintain compliance with necessary operational policies, including Health and Safety, Food Hygiene, Maintenance, Emergency Procedures and Liquor Laws

General Requirements

•   25+ years of age
•   Possession of or the ability to possess all state required work cards
•   Proof of eligibility to work in the RSA

Education Requirements

•   High School Diploma required; Bachelor’s degree preferred Working Knowledge Requirements
•   Minimum of three to five (3-5) years of restaurant operations experience required, with a minimum of one (1) year at Senior Management level or above
•   Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction
•   Above average skill in math and algebraic equations using percentage
•   Proficient in Windows Microsoft Office, Mac OSX, POS systems

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

•   Must present and maintain a professional image to further the overall theme of the venue
•   Must have good positive energy throughout the day
•   Must be able to read the computer monitors
•   Must be able to print legibly for employees, management, and guests to read
•   Must be observant and quick to respond to various situations
•   Must be able to move quickly through work and set the pace in the office and/or venue
•   Must be able to sit and/or stand for extended periods of time
•   Must be dexterous and able to participate in all service aspects.
•   Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
•   Must be able to push and lift up to 25 lbs
•   Ability to use hands to handle, or feel objects, tools or controls
•   Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
•   Ability to talk, hear, taste, and smell
•   Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus