Mascor: Customer Service Consultant at Plennegy Group

John Deere CSI – Prepare excel files for JD Meeting.

• Address Verification.
•  A verification report is send by John Deere to advise which customers would be receiving a CSI form to complete.
•  Call must be made to the relevant customer to verify his details and update the system if necessary.

 Response and Case Management:

• All responses are distributed to relevant people.
• If a Case has been opend it must be reverted to the relevant branch mangers and followed up until resolved. It is the closed on the John Deere system.

Contacting customers.

• During the verification call to customers the employee also ask questions about the customers experience with John Dere, Mascor, sales, parts and service.
• Any problems is the reverted to the relevant branch manger.
• CSI Report-done and update as a excel document.
• John Deere Profiles – Create new profiles for customers and staff for South Africa and East Africa. 
• Co-ordinate Workshop Warranty for 2 year/tractor warranties.

BRANDING / MARKETING MATERIALS

• Supervise cleaning and ironing of marketing materials.
• Stock keeping of marketing materials.
• Liaising with branches: need of marketing materials for events.
• Packing, record keeping, distribution, receive returned materials and bring back into stock of all marketing materials.
• Ordering of new / or to be replaced marketing materials.

ASSISTING

•  Assisting where needed with events and demo days.

SOCIAL MEDIA PLATFORMS

• Being a back-up person for all social media platforms.

 Qualifications:

•  Min: Grade 12
•  Ideal: Customer service Diploma

 Experience:

•  Experience in an agricultural environment would be an advantage.
•  Previous experience in a customer support role.

 Legal Requirements:

•  Valid drivers license