Master Data Officer at Shoprite Group of Companies

Purpose of the Job

• OK Franchise (which forms part of the Shoprite Group) has 500 franchise members distributed across various brands and has been identified as one of the key strategic pillars for the Shoprite Group.
• This implies growth opportunities given the inclusion of OK Franchise in the Shoprite Group’s ambition to become Africa’s choice of Franchise Supermarket -, Convenience -, Liquor - and Wholesale Brands.
• Our franchisees and suppliers are at the heart of what we do and within such a dynamic environment it is essential to maintain a competitive position. To achieve success within this renewed focus the OK Franchise environment will need to gear itself to meet this challenge in a highly competitive consumer market. We know we will need a team of highly talented individuals to join us in shaping this exciting future.
• The role of the Master Data Officer is to be the first line support to the Divisional offices as well as the Home Office teams, where the role is responsible to support with SAP / Arch data administrative services and ensuring that the team can accurately process and transact information.
• The role will support the divisional offices with extracting transacting reports for daily, weekly & monthly reporting purposes. A critical function of this role is to identify and flag any SAP / Arch data issues and ensure it adheres to all data governance processes.

Job Objectives

Article Management:

• Propose new articles and monitor their creation progress in alignment with established SLAs.
• Ensure accurate assignment of articles to Regions and OK Banners to optimise usability.

Data Quality Assurance:

• Detect and log data quality issues to uphold Shoprite's standards for consistency and reliability.
• Flag and address any abnormalities in the data to maintain its integrity.

Duplicate Article Prevention and Stock Balance Monitoring:

• Verify the absence of similar articles before listing to prevent duplications.

Incident Management:

• Log IT and data-related incidents using the correct platform for timely resolution.
• Identify and assist in resolving business data quality issues to minimise operational disruptions.

Communication and Reporting:

• Report article-related issues to the Senior Master Data Officer for further action.
• Extract and generate reports for Home Office Buyers daily, weekly, and monthly to support decision-making processes.

Support and Governance:

• Act as the first line of support for divisional offices, addressing support-related requirements promptly to facilitate smooth business transactions.
• Provide support for data-related projects throughout their lifecycle, ensuring successful implementation and post-go-live support.

Data Governance and Best Practices:

• Uphold data business governance and rules to support operational processes effectively.
• Assist in communicating data quality requirements and guide stakeholders on data management practices to ensure adherence.

Continuous Improvement and Collaboration:

• Identify root causes of quality non-conformance and assist in implementing best practices for data management.
• Engage and collaborate with stakeholders to drive improvements and ensure alignment with business objectives.

Qualifications

Essential:

• Grade 12 - (Essential)
• Diploma or degree in Data Management, IT, Finance or relevant - (Essential)

Experience

• 2 or more years in systems master data or similar role – (Essential)
• 2 or more years SAP retail experience – (Essential)

Knowledge and Skills

• Technical awareness, e.g., master data management, data management principles and practices – (Essential)
• Working knowledge of data quality principles and root cause analysis – (Essential)
• Knowledge of how to control data standards - (Essential)
• Working knowledge of Microsoft Office 365 – Outlook, Word, Excel (Essential)

Closing Date

• 2025/11/25