Member Rewards Administrator (Centurion) at AVBOB South Africa

Description

• We are looking for a motivated and detail-oriented Member Rewards Administrator to join our team at AVBOB. The ideal candidate will be responsible for supporting the AVBOB Member Rewards programme, ensuring smooth administration, and enhancing customer satisfaction through timely query resolutions and member engagement. If you thrive in a dynamic environment and have a passion for customer service and data management, this could be the role for you!
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Key Responsibilities:

• Address and escalate member inquiries received through various channels (social media, email, branches, and contact centre) and categorize them for resolution.
• Support the Member Rewards Specialist by providing key information to investigate and resolve member queries.
• Assist in identifying the root cause of recurring issues and effectively communicate resolutions to members and staff.
• Ensure adherence to data security, confidentiality, and privacy policies, particularly in line with the Protection of Personal Information Act (POPIA).
• Collect, validate, and organise member data to enable accurate programme reporting.
• Track and report on programme performance, including member engagement, opt-ins, and queries, assisting the Member Rewards Specialist in weekly and monthly reporting.
• Gather consumer feedback via surveys and other channels and report findings to the Member Rewards Specialist.
• Assist with documentation for AVBOB Member Rewards activations and roadshows, coordinating with the AVBOB Gig Rig team for merchandise, supplier documents, and other logistics.
• Schedule and facilitate monthly meetings between the Member Rewards Specialist and Member Value interns, including compiling agendas, taking meeting minutes, and following up on action items.
• Share roll-out plans with the interns during monthly meetings as approved by the Member Rewards Specialist.
• Ensure that TCF (Treating Customers Fairly) principles are embedded in your work culture and responsibilities.
• Facilitate supplier invoice settlements by managing the loading of suppliers onto the AVBOB supplier database, processing quotes and invoices, capturing them into the payment system, and liaising with the Finance Department for timely payment processing

Requirements
An NQF Level 7 degree in one of the following fields:

• Finance
• Accounting
• Information Systems
• Marketing Management
• Business Administration
• At least 2 years of experience in a related field, such as loyalty and rewards, customer service, or data analytics.
• Previous experience in loyalty programs or benefits is preferred.
• Strong data analysis and reporting skills.
• Proven ability to research, analyze, and solve problems effectively.
• Experience working in fast-paced, demanding environments.
• Excellent communication and interpersonal skills.
• Proactive, deadline-driven, and able to manage multiple tasks efficiently.
• Attention to detail with a strong focus on accuracy.
• Strong problem-solving and teamwork abilities.
• Customer-focused with a passion for delivering exceptional service.