Member Rewards Specialist (Centurion) at AVBOB South Africa

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

Under the guidance and approval of the Manager: Member Value you will be responsible for:

• Member Rewards Programme (The programme) Administration
• Contributing to the development, implementation, and maintenance of standard operating procedures (SOP) for the Member Value Programme.
• Providing operations management support to staff by coordinating the weekly and monthly activation.
• Coordinating the programme monthly planned campaigns and ensure that all stakeholders perform their roles in executing the campaigns successfully.
• Monitoring and providing oversight to ensure that the outsourced customer Service teams operate effectively and that continuous improvement measures are in place.

People Management

• Facilitating and assisting in the recruitment process of staff in the department.
• Supervising of staff including interns appointed for driving the onboarding of AVBOB members at AVBOB branches nationally.
• Coordinating efforts between management and the HR department to effectively manage the key deliverables of the programme.
• Monitor and measure the staff performance according to the agreed daily and weekly targets.

Member Rewards Platform Administration

• Coordinating with technical development teams in the rollout of new processes and systems.
• Continuously engaging with external solution partners to ensure they deliver on their mandate.
• Identifying programme operational risks and report potential risks that could negatively impact the business.

Reporting

• Providing managements with daily and weekly performance and customer service reports according to the agreed performance metrics and targets.
• Providing input on EXCO report to Manager: Member Value and other teams.

Project Management Support

• Implementing the planned enhancement phases of the programme.
• Developing and updating business operations processes to support the enhanced programme.
• Training and developing user system testing support in the department.

Budget Administration

• Processing weekly and monthly invoices of vouchers and marketing campaigns from service providers, as well as providing input on operational budget requirements. 

Requirements

• Post matric qualification in Business Administration, Project Management, Industrial Engineering, or Quality Assurance.
• 3 to 5 years’ working experience in Industrial Engineering, Project Management or Quality Assurance environment.
• Previous experience in supervisory operations support, project management, process management or a related field is advantageous.
• Financial services sector experience is advantageous.
• Communication skills
• Problem solving skills
• Project and process management
• Attention to detail
• Organizational skills
• Flexibility and adaptability
• Analytical skills
• Teamwork