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What will you do?
Santam’s Claims department has positions available for Merit Claims Service Consultants-Desktop Assessor (Non-Motor) based in Auckland Park, Gauteng.
The Claims Service Consultant (CSC) for Merit Desktop Assessment claims is accountable forThe claims end to end and is responsible for coordinating and overseeing all actions on claims in this processing channel.
What will make you successful in this role?
Ability to balance claim investigations with treating customers fairly (TCF).
Working within a team environment to identify and tackle fraudulent claims as well as assessing and verification of Desktop Non-motor claims.
Handling a portfolio of suspected claims which would encompass all types of fraud.
Conduct a Merit and quantum claim validation for non-motor claims.
Identify fraud indicators and gathering information.
Validating policy coverage and decide the appropriate action.
Case ownership to deal with claims from beginning to end.
Accountable for all claim interactions directly with the client/broker.
Ensures that the claim is handled efficiently.
Communicate the process from the start of the claim and act as contact person if the client needs more information.
Monitoring of work load and keep within the required SLA Turnaround times.
Qualifications & Skills
Grade 12/ Matric Certificate
Formal education: Tertiary National Diploma or University Degree
Strong Short Term Insurance Investigations experience
2-3 years’ non motor short term claims experience
Knowledge & Skills
Merit Investigation of Non-motor Claims
Administrative and Merit examination,
Insurance knowledge – Short Term
Business insight - Contributing independently
Manages complexity - Contributing independently
Plans and aligns - Contributing independently
Manages conflict - Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Closing Date:10 September 2021
Note: Never pay for any training, certificate, assessment, or testing to the recruiter.
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