Merit Non Motor Desktop Assessor at Santam Insurance

What will you do?
Santam’s Claims department has positions available for Merit Claims Service Consultants-Desktop Assessor (Non-Motor) based in Auckland Park, Gauteng.

The Claims Service Consultant (CSC) for Merit Desktop Assessment claims is accountable forThe claims end to end and is responsible for coordinating and overseeing all actions on claims in this processing channel.

What will make you successful in this role?

• Ability to balance claim investigations with treating customers fairly (TCF).

• Working within a team environment to identify and tackle fraudulent claims as well as assessing and verification of Desktop Non-motor claims.

• Handling a portfolio of suspected claims which would encompass all types of fraud.

• Conduct a Merit and quantum claim validation for non-motor claims.

• Identify fraud indicators and gathering information.

• Validating policy coverage and decide the appropriate action.

• Case ownership to deal with claims from beginning to end.

• Accountable for all claim interactions directly with the client/broker. 

• Ensures that the claim is handled efficiently.

• Communicate the process from the start of the claim and act as contact person if the client needs more information. 

• Monitoring of work load and keep within the required SLA Turnaround times.

Qualifications & Skills

• Grade 12/ Matric Certificate

• Formal education: Tertiary National Diploma or University Degree

• Strong Short Term Insurance Investigations experience

• 2-3 years’ non motor short term claims experience 

Knowledge & Skills

• Merit Investigation of Non-motor Claims  

• Administrative and Merit examination, 

• Insurance knowledge – Short Term

• Computer skills

• Quality management 

Personal Attributes

Business insight - Contributing independently

Manages complexity - Contributing independently

Plans and aligns - Contributing independently

Manages conflict - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Closing Date:10 September 2021