Microsoft Alliance Coordinator at PricewaterhouseCoopers (PwC)

Job Description & Summary
A career in our Customer Experience practice, within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.

Our team focuses on defining the desired customer experience through customer and market insight, aligning customer service channels with overall growth objectives, leveraging people and technology to establish a infrastructure that supports service strategy, and identifying and resolving billing and other performance issues that lead to customer dissatisfaction.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Job Description

From day one, the assistant Advisory Chief of Staff will have an immediate impact on our productivity and effectiveness as an Advisory team by working across strategy execution, operational management of the business, and communication. In this role you’ll have the opportunity to build strong relationships with the executive leadership team of PwC, locally in Africa, and across our Global network. You will also get exposure to the full value chain of a successful, growing Advisory business.

Our focus is on streamlining strategic initiatives, overseeing programme management, and facilitating collaboration between departments and support functions to achieve our strategic objectives. The ideal candidate will have a background in business management, communication and corporate strategy with a special focus on collaboration and executive-level advising.

Objectives of this Role

• Support delivery of strategic business initiatives from development through successful execution under the guidance of senior leadership and departmental heads
• Assist and communicate with executives in decision-making, programme management, and strategic initiative implementation
• Review, design, and execute on improvements to organisation, find knowledge and skills gaps and help address them
• Improve current processes and coordinate organisational procedures for optimised efficiency and productivity

Daily and Monthly Responsibilities

• Support the Chief of Staff in daily operations through collaboration with senior management and department leaders, performing an array of administrative tasks from managing calendars, generating correspondence, maintaining information, planning and coordinating meetings and events
• Support the Chief of Staff as liaison between staff, executives, senior leaders, and CEO, regarding company climate, employee well-being, project updates, proposals, and planning
• Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new strategies, working with the Advisory Leadership Team on special projects
• Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications
• Addressing ad hoc business requests

Skills and Qualifications

• Degree in Business Administration, Management Studies, or a similar field
• Work experience preferable, but not critical
• Excellent communicator in written and verbal form: Strong project reporting skills, with a focus on interdepartmental communication
• Extremely versatile, dedicated to efficient productivity, with a relational focus
• Learning agility, with a nimble business mind and a focus on developing creative solutions
• Experience with data analysis, reporting and visualisation

As an Associate / Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy through to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of your comfort zone
• Act as a problem solver to resolve issues that prevent the team from working effectively
• Learning agility, recognise your strengths, and taking ownership of your personal development
• Analyse complex ideas or proposals and build a range of meaningful recommendations
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations
• Address sub-standard work or work that does not meet firm's/client's expectations
• Use data and insights to inform conclusions and support decision-making
• Develop a point of view on key global trends, and how they impact clients
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties
• Simplify complex messages, highlighting and summarising key points
• Uphold the firm's code of ethics and business conduct

Deadline: March 31st, 2022