Microsoft Technical Support at Parvana

Client Background:

• Although this organisation is over 15 years old and very stable, it has retained it's start-up energy level. The focus on strong relationships with both clients and staff. The team is energetic, innovative and enjoys continuous improvement, collaboration and knowledge building in a truly Agile manner.
• The organization is strongly Microsoft aligned with proven Azure capabilities. Based in the CBD, they have progressive views about flexi-time and remote work opportunities. You would be rewarded with a monthly bonus program, 18 +days annual leave and numerous other benefits. It is a highly cosmopolitan work environment with a very flat organisational structure offering a variety of promotional opportunities.

Responsibilities:

• Designing solutions for customers from existing templates and solutions sets.
• Implementing digital transformation technologies.
• Providing technical assistance for implementations.
• Driving digital adoption.
• Providing support to resolve IT queries.
• Assisting on the service desk when required.
• Problem management by identifying root cause analysis and problem resolution.
• Identifying opportunities for developing new projects, processes or templates.
• Creating and maintaining accurate documentation and tooling.
• Conducting monthly checks on back-ups.

Skills / Experience:

• 5+ years’ proven work experience as Technical Support Specialist or similar role.
• Proven experience with strategic planning, problem solving and supporting Microsoft environments.
• Proven experience with Office 365, Active Directory, SQL, Azure and Microsoft Exchange.
• Proven experience with installing, maintaining and troubleshooting networks - LAN and wireless networks, firewalls, DHCP, DNS and TCP/IP.
• Good understanding of the ITIL Framework.
• Brilliant with a support ticketing system and experience in beating SLA targets.
• Familiarity with risk management and quality assurance control.
• Hands-on experience with project management tools.

Advantageous Skills / Experience:

• Experience with Autotask or Nable.
• Microsoft Certified Professional - MCSE, MCSA.
• Microsoft SharePoint, Teams Implementation Experience.
• Sophos Certified Engineer.
• Cisco Meraki Solutions Specialist.
• Mimecast certified.