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  • Posted: Dec 4, 2023
    Deadline: Not specified
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    Paracon SA is the founding company of the Paracon group of companies which provides Information and Communication Technology (ICT) services and solutions to a wide range of local and international clients. Paracon’s core business is its Resourcing division which is the leading supplier of ICT resources in South Africa, providing skilled ICT candidates ...
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    Mid-Level Desktop Support Analyst – Cape Town (Permanent)

    Key Responsibilities:

    • Onsite support for daily incident resolution and service request fulfilment.
    • Use ISM Tool to complete daily operational tasks in a methodical and timeous manner meeting SLAs.
    • Commissioning and decommissioning of the domain and non-domain machines using SCCM in compliance with standard procedures.
    • Software deployment using SCCM.
    • Plan, coordinate and assist with Employee Desk moves.
    • Be willing to work After Hours due to standby support or project-related tasks.
    • Document procedures and troubleshooting.
    • Audio-visual / video conferencing support.
    • Printer support.
    • Azure Virtual Desktop (AVD) support.

    Minimum Requirements:

    • Minimum of 3 years’ Desktop Support experience
    • Matric
    • Technical Qualifications (e.g. Microsoft / CompTIA / SCCM / Azure / AWS)

    Method of Application

    Interested and qualified? Go to Paracon on www.paracon.co.za to apply

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