Mid-Senior UI/UX Designer at Lulalend

Overall Purpose

• Lula is hiring a Mid-Senior UI/UX Designer. This role is for a passionate advocate for the user. You will collaborate with cross-functional teams to define and drive the user experience that SMEs in South Africa deserve when using financial services.
• You’ll work with the Product, Marketing, and Engineering teams to take our web and mobile experiences to the next level.
• Crucially, you will be a UX champion, responsible for planning and executing end-to-end user research—from interviews and usability testing to design-thinking sessions. You will then translate those deep user insights into seamless, considerate, and intuitive designs that help SMEs thrive.

Responsibilities will include:

• UX Research & Discovery: Plan and execute top-tier, strategic research to get to the heart of what our users need. This includes conducting user interviews, running usability tests (moderated and unmoderated), deploying surveys, and facilitating design-thinking workshops.
• Insight Translation: Bring insights to life! Develop and refine user personas, journey maps, and user flows to clearly communicate user needs and identify opportunities for product improvement.
• End-to-End Design Execution: Translate complex research findings and product requirements into user flows, wireframes, high-fidelity mockups, and interactive prototypes. Create engaging, intuitive, and pixel-perfect UI designs that adhere to Lula’s design principles.
• Iteration & Validation: Leverage customer insights, feedback, and data analytics to refine and iterate on UI designs. Proactively identify opportunities to test and validate design concepts with users.
• Cross-functional Collaboration: Partner with Product Owners, UX designers, and Engineering teams to fuel product discovery with forward-looking insights and ensure designs are implemented to a high, pixel-perfect standard.
• Research Operations: Manage the logistics of your research—from recruiting participants and scheduling sessions to managing research tools and scripts.
• Advocacy & Communication: Break down complex research into bite-sized, actionable insights for the team. Clearly and confidently present your research findings and design decisions to stakeholders.

The Skills and Experience We’re Looking For

• Grade 12 certificate
• Bachelor’s Degree or Diploma in Computer Science, Information Systems, or a related field is advantageous.
• 3-5 years of experience in UI/UX Design within a fast-paced environment (fintech or SaaS is a plus).
• A strong portfolio showcasing your design work, which must demonstrate how your user research (interviews, testing) directly informed your design decisions and led to successful outcomes.
• Proven track record of planning, conducting, and analysing qualitative research (especially usability testing and user interviews) and quantitative research (surveys).
• Expertise in user-centered design principles and a deep understanding of the full design process.
• Hands-on experience with design and prototyping tools (e.g., Figma).
• Experience in creating wireframes, prototypes, user flows, and process flows from conception through to delivery.
• Experience with user research tools (e.g, Maze, or similar) is a strong plus.