Money Market Account Manager at The Shoprite Group of Companies

Purpose of the Job    
The purpose of the Account Manager role is to actively grow Shoprite’s Money Market business, working closely with the General Manager: Financial Services to develop and define a growth plan that expands current acquisition and sales channels, delivers innovative products and services, drives customer engagement and boosts market share.? The role manages an assigned portfolio end-to-end, supporting and delivering the roadmap along with day-to-day operational priorities while collaborating and interfacing with the account management team, business stakeholders and third parties to ensure strategic and tactical alignment of financial products and services. The Account Manager is a driven, energetic and entrepreneurial individual, on top of their game in the financial services market, with a proven track record of running an end-to end business including coordinating activities across a multi-disciplinary team and driving project deliverables in partnership with business-to-business clients and technology partners. 

Job Objectives    
New business:

• Building relationships with new clients to ensure a successful onboarding that supports retention.
• Participating in and follow Finance’s protocols for onboarding new businesses. Provide feedback regarding congoing improvements to the onboarding processes.
• Facilitating and administering the new contract set up – including the NDA sign off and Application form submission.

Management of current B2B Accounts:

• Invoicing, tracking payments, depositing pool floats, and doing the bulk vouchering disbursement for the account.
• Generating and maintaining a success log.
• Generating a redemption report (approximately 1 week after disbursement).
• Reviewing and analysing the redemption rate and return business.

Operational Support and reporting:

• Providing beneficiary & B2B support.
• Managing, allocating and closing off change requests.
• Distributing the How- To and FAQ guides.
• Liaising with Marketing to design and distribute the collateral to B2B.
• Managing internal campaigns from time-to-time.
• Managing the Staff Card Pilot on the Money Market Account.
• Supporting marketing in uploading banners onto the app.
• Providing support in writing and posting Push notifications.
• Adding value to new Marketing strategies, campaigns, etc.
• Reporting on campaigns / B2B reporting – against daily, weekly and monthly reporting requirements.

Qualifications    

• Degree or Diploma in Business, Finance, Business Informatics, or a related field - (essential).

Experience    

• 2+ years experience in a business / client account, business management / business development orientated or equivalent role, with demonstrable experience managing an end-to-end business / client account in a progressive and high growth financial services environment – (essential).

Knowledge and Skills    

• Understanding of financial services offerings, value propositions, pricing, financial modelling, channels, operational processes and marketing tactics – (essential).
• Experience working across a multi-disciplinary team and driving project deliverables in partnership with business-to-business clients and technology partners – (essential).
• Ability to communicate business problems in simple and data backed narrative format – (essential).
• Knowledgeable on different products and services provided by different market segments and brands in the retail sector – (highly preferred).

Closing Date: 3rd, June 2022