Multi Property Systems Manager - Based in Johannesburg (12 Month FTC) at Marriott International

POSITION SUMMARY

• The Multi Property Systems Manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support business and technology (IR) objectives.
• The role supports hotel management with technology implementation, end-user and infrastructure support, compliance, and preventative maintenance, while ensuring hotel-based technology consistently meets Marriott standards. This position provides support defined within the Property IT Shared Services Agreements and participates in rostered 24/7 emergency support coverage.
• The Multi Property Systems Manager interfaces with vendors, Marriott’s service desks globally and regionally, hotel associates and executive teams, above-property stakeholders, service providers, and Global Technology teams. The role also ensures security compliance and effective technology operations across the assigned hotels.

WHAT YOU’LL DO

Business Context & Core Responsibilities

• Ensure hotel technology compliance with all Marriott International Policy and Information Security Manual requirements.
• Maintain an accurate inventory of applications and hardware.
• Act as the hotel liaison for IT vendors providing support and services.
• Provide escalation support for out-of-SLA issues with third-party vendors.
• Assist properties in resolving complex issues involving multiple systems and vendors.
• Reinforce communication to property leadership regarding IR policies, projects, issues, and plans.
• Provide status reports to property management teams as required.
• Support management of the technology/asset lifecycle for each property (infrastructure and EUC devices).
• Assist with the implementation and upgrade of property systems.
• Provide infrastructure support to hotel operations in line with defined support processes.
• Manage desktop/laptop backups and provide desktop support to end users.
• Assist with moves/adds/changes for EUC devices.
• Manage server and infrastructure backups.
• Maintain a secure and well-organized computer room environment.
• Apply security and OS patches as directed by corporate and divisional technical leads.
• Help create and execute disaster recovery plans.
• Ensure Box Repository documentation is current, including local copies at outlying properties.
• Monitor support case flow between the Support Desk and technology partners.
• Manage Active Directory environments for assigned properties.

Cross-Functional Responsibilities

• Partner with the EMEA IT Infrastructure team to maintain effective operations, including Marriott’s VDI environment.
• Work with Continent Information Security Partners, Field Support Services, and Infrastructure Teams to ensure all hotels remain security compliant.
• Provide data analysis and recommendations regarding cost-effectiveness of software licenses and subscriptions.
• Maintain documentation for cabling, network systems, and applications.

CANDIDATE PROFILE – WHAT YOU BRING

Experience

• 1–3 years of IT management experience, ideally within the hospitality industry.
• Strong problem-solving capabilities.
• Hotel operations experience with demonstrated hospitality management skills.
• Experience with networks, hardware, desktop/peripheral support, operating systems, and Marriott applications (e.g., MARSHA, Opera, Sales & Catering).
• ITIL certification desirable.

Personal Attributes & Competencies

• Analytical and data-driven decision-making.
• Collaborative team player.
• Strong technical troubleshooting skills across hardware, software, and telecommunications.
• Ability to engage directly in resolving issues.
• Effective communication skills — written, verbal, and technical.

Education / Certification

• Bachelor’s degree or equivalent work experience.

TECHNICAL EXPERTISE

Applications & Systems

• Strong knowledge of Marriott’s EMEA standard applications and supporting infrastructure.
• Understanding of Marriott IT policies and processes.
• Fluent in Microsoft Windows Server, Windows 10/11, Active Directory.
• Knowledge of VMWare, virtualization, VDI environments.
• Proficient in WAN/LAN, VPN, MPLS, and Microsoft Terminal Services.
• Internet security technologies and IP telephony.
• Marriott desktop/server build standards.
• Opera PMS, Sales & Catering, and Simphony POS.
• Shiji InfraSys POS.
• Golf, Leisure, Spa, and other Marriott operational systems.
• GPNS, GRE, and digital/contactless solutions including Mobile Key, Mobile Check-In, Mobile Dining, Empower GXP.
• Backup solutions and EFT credit card systems.
• PCI-DSS / PII compliance.