Nandoca Experience Specialist - Johannesburg at Nando's

Minimum Requirements    

• Relevant HR qualification (NQF 7)
• Degree in Industrial Psychology or equivalent (NQF level 7)
• Driver’s License
•  3- 5  years’ experience in the Employee engagement space

Knowledge

• Knowledge of Project Management techniques and methodologies (intermediate)
• Knowledge of Change Management processes (intermediate)
• Knowledge of various communication platforms such as WhatsApp
• Knowledge of Performance Management principles and methodologies (intermediate)
• Knowledge of engagement survey rollout and interpretation (intermediate) 

Duties and Responsibilities    

Nandoca Experience Communication

• Full ownership of the maintenance, management, delivery and enhancement (where applicable) of Nandoca Experience communication platforms and initiatives that have been agreed on as a business. 
• Research and review business requirements and trends on request,
• Create quarterly comms plans and align initiatives to both the People strategy as well as business requirements
• Manage communications relating to the relevant initiatives
• Manage the design, creation and distribution of any initiative-related collateral

Survey management

• Liaise with Regional Training Managers and Skills Trainers to plan deployment
• Create, manage and communicate the climate survey schedule with the business
• Liaise with providers to ensure technological requirements and equipment needs are met for seamless execution
• Manage tablet / relevant equipment set up and logistics for deployment
• Support the rollout of the survey, ensuring a smooth implementation and data collection process
• Monitor climate survey completion rates and implement corrective actions (if necessary) to ensure 80% participation
• Maintain and manage other survey-related initiatives that may arise such as the Internal Brand Health Survey 

WhatsApp line management

• Manage both corporate and franchisee WhatsApp lines
• Manage the communication calendar with departments
• Arrange with the service provider on daily sends
• Manage the daily sends and bill tracking
• Manage the data base update for franchisee with the BI team 

Nandoca Wellness programme management

• Full ownership of the maintenance, management, delivery and enhancement (where applicable) The Nandoca wellness calendar both in casa and at CK
• Maintain a relationship with our EAP and prepare monthly reports and feedback sessions
• Manage communications relating to the relevant initiatives
• Manage the design, creation and distribution of any initiative-related collateral
• Track budgets and required spend for approvals

Brand Induction

• Co-ordinate quarterly brand induction days
• Facilitate and manage the facilitation schedules
• Manage costs in line with budge
• Ensure content is updated and relevant