National Accounts Manager at Lindt and Sprungli

Position Purpose

Responsible for building and maintaining strong relationships with key accounts.  Support regional sales managers to increase sales and profitability.

Key Responsibilities

• Organized and able to analyze performance metrics
• Good negotiation skills and the ability to foster relationships with customers
• Facilitate communication with customers and build long-term relationships to achieve business goals
• Set and monitor targets for key account managers
• Network with key customers to identify and address specific needs
• Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients
• Act as the liaison between customers and internal teams ensuring clients’ requirements are met
• Identify and attract prospective strategic customers
• Ensure brand consistency
• Negotiate contracts
• Collect and analyze sales data and trends
• Maintain high customer satisfaction ratings, according to company standards
• Liaise with Sales and Marketing departments to set and implement strategies for new products
• Stay up-to-date with internal and external developments and suggest new ways to increase sales
• Manage or participate in Cross-Functional Targets

Requirements

• BSc degree in Sales, Business Administration or relevant field
• Proven work experience (2-3 years minimum) in key account management
• Solid experience in sales and customer service
• Previous experience in negotiations of trading terms, promotional grids and PI implementation on a national level is a prerequisite
• Demonstrable experience in negotiating and meeting clients requirements
• In-depth understanding of sales performance metrics
• Hands on experience with MS Excel
• Excellent analytical and organizational skills
• Strong communication skills
• Ability to lead and motivate team members
• Availability to travel as needed