Profile Personnel is an independently owned Executive Recruitment and HR Solutions Firm. Since our inception in October 1997, we have successfully added value to our HR Solutions, Labour Consulting, Payroll Services and Executive Recruitment Clients, both locally and nationally.
Our continued success has been to build meaningful and lasting relationships wi...
We are seeking an experienced and commercially driven National Key Account Manager to take ownership of a strategic national retail account and drive sustainable, profitable growth across the company’s brand portfolios. The ideal candidate will have strong FMCG experience, excellent commercial acumen, and the ability to build trusted customer relationships while collaborating across internal teams to deliver business objectives.
Key Performance Areas
Develop and maintain the national account relationship through customer engagement, formal account planning, and execution against agreed commercial targets.
Identify growth opportunities, monitor account performance, and drive profitable sales growth across both brand portfolios.
Monitor key commercial metrics, including pricing, profit margins, promotional campaigns, market performance, and customer profitability.
Collaborate with Sales, Supply Chain, Manufacturing, Quality Assurance, and Management to align operational priorities, meet SLAs, and fulfil client expectations.
Prepare weekly and monthly feedback reports, supported by relevant analysis and interpretation.
Requirements
Relevant Bachelor’s degree in Commerce, Marketing, Business Management, or a related field preferred.
Minimum 10 years’ experience in FMCG sales, key account management, or channel management.
Proven experience managing a national retail account is strongly advantageous.
Strong understanding of FMCG retail trading principles, customer service requirements, and profitability drivers.
Excellent commercial negotiation, strategic planning, and account management skills.
Exceptional stakeholder engagement, collaboration, and communication abilities.
Results-driven, innovative, and opportunity-focused with a self-motivated and autonomous work ethic.
High level of accountability, adaptability, and resilience in a fast-paced environment.
Strong organisational and end-to-end planning abilities.
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