National Maintenance Planner at Teraco

MAIN FUNCTIONS OF THE JOB

Planning

• Active participation to support management of data centre infrastructure to provide a concurrently maintainable, cost-effective system supporting 99.999% electrical uptime & 99.99% mechanical uptime.
• Administration of company CMMS/EAM system.
• Co-ordinate corrective, preventative and predictive maintenance activities for all Teraco Data Centres by developing a detailed rolling routine to optimise assets throughout their lifecycle. 
• Develop and maintain maintenance schedules, ensure visibility thereof and enforce strict adherence to such.
• Drive the interactions and collaboration with all planning stakeholders to ensure the maintenance plans align with the deliverables of our business plans.
• Ensure client notifications contain concise, accurate information and sent out to the correct recipients on time by the necessary departments.
• Co-ordinate, assess and review maintenance efforts to ensure all facilities maintained to Teraco standards.
• Collaborate with operational teams and service providers to schedule resources for planned maintenance work.
• Ensure that all maintenance works performed are in accordance with established practices and procedures and are completed in a timeous manner.
• Weekly review of all audits and tasks on the maintenance management system to ensure correct documentation has been uploaded and standards have been adhered to.
• Weekly status updates/reporting to relevant stakeholders, on all maintenance related tasks and audits.
• Where possible, standardise maintenance activities across all facilities.
• Continually improving planning, scheduling, data management and job reporting systems to increase planning effectiveness and efficiency in an ever-evolving environment.
• Troubleshoot and perform effective root cause analysis to permanently resolve maintenance related issues. Adherence to timelines is critical.
• Provide system training and ongoing support on the maintenance platform to the infrastructure maintenance team.
• Keep the National Maintenance Manager informed of abnormal or critical situations and seek advice as needed.
• Respond to emergency calls for maintenance.
• Perform administrative tasks as required. 

Compliance

• Maintain compliance in accordance with all relative policies and procedures.
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs, and good business practice.
• Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/RFS.
• Active participation for both external and internal audits

Critical System Management

• Ensure all maintenance events are scheduled correctly on the maintenance management platform.
• Ensure all planned, preventative, and corrective maintenance is managed in accordance to ensure customer MSA’s and SLAs are achieved.
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines.
• Ensure that the client communication process has been adhered to.

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices.
• Ensure data centre facilities standards are enforced and maintained.
• Ensure data centre cleaning standards are enforced and maintained.

Requirements

SKILLS REQUIREMENT

• Excellent technical abilities and analytical skills
• Excellent planning and co-ordination skills
• Effective communication skills, relationship building, active listener, ability to understand requirements.
• Proactive problem solver, perform rapid and accurate assessments, quick response to potentially critical situations.
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.
• Self-motivated, ability to work independently, as well as being a positive team player.
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Ability to read and interpret engineering drawings.
• Advanced Microsoft Office skills.
• Understanding and application of TPM Methodology.
• Intermediate Project Management skills.

Administrative duties

• Ensuring compliance with internal policies and regulations.
• Change and incident management.
• Ensure adherence to all established guidelines and management practices for employees.
• Occupational Health and Safety responsibilities.
• Reporting accurately, as per agreed format, quality, and timelines.
• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.

Behaviour

• Adopt a mindset of continuous improvement.
• Lead by example.
• Be on the lookout for constant process improvements.
• Growing our people.
• Delivering to our Shareholders.
• Respecting each other.
• Embracing Diversity.
• Upholding the highest levels of integrity.
• Serving our clients.
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual.
• Focused on continued learning and self-development.

General

• Open to provide after-hours support as needed for significant issues.
• Excellent verbal and written communication skills.
• Ability to consistently deliver results despite competing priorities and distractions.

QUALIFICATIONS AND EXPERIENCE

• Electrical qualification preferable.
• Maintenance Planning experience essential.
• Proficiency in SAP PM or similar CMMS/EAM systems.
• Proven track record in Multi-site Maintenance Management essential.
• Minimum 5 years relevant Data Centre experience preferable.
• Extensive knowledge on Data Centre environments and Critical Infrastructure Systems preferable.
• Proven experience with maintenance and reliability initiatives, focused on Preventive and Predictive maintenance.
• Experience managing, maintaining, and establishing maintenance procedures for operational environments to ensure equipment reliability meets or exceeds expectations.
• Proven ability to maintain assets and the facility, control parts inventory, monitor purchase orders, approve invoices, and manage a budget.
• Manage maintenance teams (staff technicians & contractors).