Network Operations Shift Managers x 4 at Vodafone Global Enterprise

What you’ll do

Role Purpose:

• The NOC Shift Manager is responsible for leading 24/7/365 TowerCo operational monitoring and real-time management of tower passive infrastructure, power systems, and environmental alarms.
• The role coordinates shift resources to ensure uninterrupted service availability for MNO tenants, proactively identifying and resolving power, site, and infrastructure-related incidents. Acting as the Incident
• Commander during high-severity outages, the NOC Shift Manager drives rapid triage, escalation, and restoration efforts across internal teams, energy partners, vendors, security providers, and TowerCo field operations.

Who you are

Key Accountabilities:

• Take accountability for 24/7 monitoring of tower power systems (grid, DG, solar, BESS), passive infrastructure, and environmental alarms.
• Manage real-time detection, triage, and escalation of outages, theft events, generator faults, and power failures.
• Lead P1/P2 incident response and act as Incident
• Commander during major service-impacting events.
• Ensure accurate logging, ticket creation, and SLA-based prioritisation of incidents.
• Coordinate shift workers, manage rosters, shift planning, leave schedules, and resource optimisation.
• Ensure high-quality shift handovers with full visibility of ongoing issues.
• Provide Tier 2 support and diagnosis for escalated power and site-related issues.
• Collaborate with field teams, energy service partners, TowerCo’s, and vendors to expedite resolution.
• Manage stakeholder communication during incidents, including MNO customers and internal teams
• Enforce NOC SOPs, change controls, maintenance windows, and site access protocols.
• Produce shift performance reports, including outage summaries, MTTR trends, SLA risks, and operational insights.
• Maintain complete, accurate, and audit-ready incident documentation. 

Core competencies, knowledge, and experience:

• Strong understanding of tower passive infrastructure (towers, shelters, cooling, security systems).
• Experience with hybrid power systems: solar PV, BESS, DG, grid, ATS/AMF, rectifiers, -48V systems.
• Proficiency with monitoring systems (OSS, telemetry dashboards, SNMP tools).
• Ability to diagnose escalated power and infrastructure issues quickly and accurately.
• Strong organisational skills for shift management and resource planning.
• High emotional intelligence, conflict management, and leadership under pressure.
• Strong customer-centric mindset and communication capability.
• Experience managing multi-stakeholder environments including Esco’s, TowerCo’s, and vendor 

Must have technical / professional qualifications:

•  3–5 years’ experience in NOC operations, preferably in a TowerCo or telecom environment.
• Experience coordinating shifts and operational teams in a 24/7/365 setting.
• Strong technical background in network or power operations with monitoring tool proficiency.
• Degree/Diploma in Engineering, IT, Telecommunications, or Operations qualification.
• ITIL certification or training is advantageous.