Trending Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Business excellence team within the Group International Business is responsible for delivering the Africa hub centralisation of the COE for FinOps.

The team’s value proposition:

• Process Excellence: Efficiency and effectiveness of business processes and systems. Define best practices, frameworks & policies.  Drive standardisation and alignment of best practice.  
• Governance and Controls: Design and implement risk management and controls to ensure compliance 
• Innovation: Define and implementation of strategic and transformational targets leveraging on technology and best practices
• Financial Value: Support between operational, accounting teams, group and local market ensuring integrity and compliance of financial reporting 

To be successful:

• the individual will have a solid understanding of Financial processes in Source to Pay, Payroll, Travel & Expense, and Intercompany and systems across an integrated systems landscape which incorporates several complementary business solutions and their respective interfaces.
• They will enjoy problem solving; understand performance metrics for world class organization and compliance (such as Internal Audit, Sox).
• They will support the FinOps International Business team across African Opcos. Interaction with Shared Service centres, Corporate Services, Group Financial processes, local markets leadership teams, Internal and External Audit will be essential.

Your responsibilities will include:

Financial Reporting Assurance 

• Ensure accuracy and integrity of the balance sheet through meticulous reconciliation and verification 
• Perform and maintain financial transparency and compliance 
• Effectively drive action plans on aged/ unidentified balances with account owners/ head of finance 
• Process Compliance: Follow up on identified control and audit risks as well as review and propose changes to relevant policies to reflect Vodafone Way principles and tax, legal statutory requirements. Deliver control review activities in accordance with SOX regulations and Vodafone Group policies. 

Manage the execution of strategic projects:

• Effectively manage Strategic projects, ensuring stakeholder buy-in and minimal disruption.
• Develop and implement communication plans to keep stakeholders informed of progress and anticipated outcomes.

Governance, Risk Management and Mitigation:

• Develop and update policies and procedures for key processes, ensuring effective internal controls are in place.
• Collaborate with stakeholders across Africa and other departments to define ownership and accountability for control activities.
• Conduct regular risk assessments to identify, analyse, and prioritise potential risks.
• Develop and implement risk mitigation strategies, including process improvements, internal control enhancements, and reporting procedures.
• Monitor and report on the effectiveness of risk mitigation measures, adjusting as needed.
• Coordinate with internal auditors, SOX, Group Risk, ensuring smooth and efficient audits and timely resolution of audit findings.
• Foster a culture of control consciousness.

Performance Management and Reporting:

• Define key performance indicators (KPIs) 
• Regularly monitor and report on performance against KPIs, providing insights and recommendations for improvement.
• Analyse data to identify trends and opportunities for service optimisation.
• Champion a data-driven culture within the finance department by promoting the use of data analytics tools and insights.
• Develop and implement dashboards and reporting systems that provide real-time financial visibility and support informed decision-making.
• Partner with data analysts to extract valuable insights from financial data to drive strategic initiatives.

The ideal candidate for this role will have:

• Minimum of  8+ years relevant experience in a finance environment (Essential)
• Performance Management and Reporting (e.g. based on identified KPIs) experience
• Working across multinational

Technical / professional qualifications: 

• Business related Degree (Essential)
• SAP certification (Desirable

Core competencies, knowledge and experience :

• SAP ERP knowledge 
• Project Planning 
• System implementation experience 
• Excellent facilitation skills 
• Communication – written or oral (the ability to speak and write in a clear, concise and fluent manner to both individuals and groups)
• Planning 
• Change management
• Aptitude for fostering positive relationships
• Problem solving
• Teamwork 
• The ability to explain complex information clearly and simply
• Operational excellence and attention to detail
• Ability to adapt quickly in a new environment and work on multiple systems/platforms
• Ability to communicate financial information with non-finance employees
• Ability to effectively communicate across all levels
• Knowledge of Finance Operations in a Shared Service centre, supporting multiple companies and countries.
• Knowledge of Key performance indicators used within the organisation to drive business decisions
• SOX, IFRS specifically in Source to Pay, Payroll, Travel & Expense, and Intercompany processes  
• Excellent SAP & HFM skills
• Understand business impact of the respective elements of local and global initiatives/projects
• Technical knowledge/experience of related systems (incl. interfaces)
• Post go live support

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Role Purpose/Business Unit:

• The Specialist Process Governance and Quality will report into the Manager Governance and Compliance (ISO) and will be responsible for the facilitation of conformance to the ISO 9001 Standard across Vodacom.   

Your responsibilities will include:

Analysis

• Conduct Awareness Training (Coordinators, Champions and General Employees)
• Guide the business to implement Quality Management System (QMS) based on VSA Governance Framework.
• Guide the business to manage its documented information (Document and Records Management).
• Support the business prior, during and post internal and external ISO 9001 audits.
• Report Compliance Status to business on a regular basis.
• Maintain Team Sites on SharePoint
• Maintain VSA SharePoint QMS Site.

Leadership

• Builds effective professional relationships (both for him/herself and the team) and establishes the team’s credibility with business.
• Manages expectations (of team and stakeholder alike) and keeps commitments.

The ideal candidate for this role will have:

• Matric/Grade 12 is essential

A relevant 3-year degree/diploma is essential

• ISO 9001 Module 1
• ISO 9001 Module 2 - Auditing
• Minimum of 3 years relevant job-related experience

OR

• Matric/Grade 12 is essential
• A relevant job specific certification / short diploma's / short courses
• Minimum of 5 years relevant job-related experience

Core competencies, knowledge, and experience:

• Ability to work cross functionally to achieve desired results.
• Ability to communicate across levels of leadership.
• Strong presentation skills
• Excellent verbal and written communication skills
• Customer focus with regards to understanding the service being delivered.
• Working Knowledge of SharePoint.
• Working knowledge of Microsoft Power APPS/BI
• Excellent planning skills, and attention to detail.
• This role requires knowledge of the ISO 9001 standard and experience in implementing a Quality Management Systems (QMS).

Closing date for Applications: 09 April 2025. 

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Role Purpose/Business Unit:

• End to end project coordination to ensuring that projects relating to DAS’s and 3rd party properties are completed on time, within budget, and to the prescribed standards. Effective stakeholder management, with vendors, internally, and with the customer is vital.

Your responsibilities will include:

• To coordinate all aspects of 3RD party approvals within the business, this includes but is not limited to new BTS, site & power upgrades, and site hardening. 
• Ensure that approvals are completed on time, and to the prescribed quality standards (TCQ)
• Lease Negotiation with landlords for new sites e.g. EBU sites
• To effectively coordinate with different internal and external stakeholders to ensure approvals and other projects are completed in line with TCQ (time, quality and cost) objectives
• Execute projects per defined project governance methodology including milestones, management of risk, reporting, and communication
• To ensure data is updated and that data integrity is maintained on all internal databases in order to track progress on projects as well as to report monthly on all aspects
• Implement & manage site acquisition processes for new DAS installations, new shared sites and all site upgrades
• To ensure operational process and control problems specific to leases and rentals are identified, resolved and managed in a timely manner.
• Identify risks within the regional leases and rental environment for 3rd party lease and refer to NNP team
• Identify initiatives to improve processes and deliver operational efficiencies (e.g automations)
• Handle escalation queries around 3rd party and DAS site Access and out of service sites (electricity and/or hardware)

The ideal candidate for this role will have:

• Relevant 3 year Technical Qualification in Build or Town planning environment, - Degree/ Diploma/ N6 National Diploma (essential)
• Certificate in Project Management
• Drivers Licence Code 08 (essential)

Core competencies, knowledge, and experience:

• Project Management
• Teamwork
• Risk Management 
• Negotiation skills
• Business acumen
• Stakeholder engagement
• Capital projects experience
• Financial/budget control principles
• 3 years experience in coordinating  projects in property domain (essential)
• 3-5 years Telecommunications Infrastructure/property experience (Essential)
• Knowledge of Civil and Town Planning environment (desirable)
• Knowledge of construction environment and regulations (desirable)

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 10 April 202

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Role purpose: 

• The Regional Operations Manager is accountable for the end to end operational performance, availability, and cost efficiency of MAST infrastructure within the assigned region.
• The role ensures optimal vendor output, SLA compliance, contract performance, and asset lifecycle management, delivering value for money, network availability, and risk controlled operations aligned to MAST’s business, customer, and regulatory requirements.

Who you are

Regional Operations & Service Delivery

• Own and drive regional O&M performance for all tower, power, and passive infrastructure assets.
• Ensure infrastructure availability, reliability, and service continuity in line with customer SLAs and internal KPIs.
• Lead execution of maintenance strategies, routines, and swap out plans to optimise asset performance and lifecycle costs.

Vendor Performance & Contract Management

• Manage all regional maintenance vendors (tower, power, and associated services).
• Translate contracts and SLAs into clear operational deliverables and performance targets.
• Monitor, measure, and enforce vendor compliance against KPIs including TTR, MTTR, MTBF, MTBSI, quality, safety, and cost.
• Identify contract risks, underperformance, and inefficiencies, and implement corrective or commercial mitigation actions.

Financial & Commercial Oversight

• Review, validate, and reconcile vendor invoices, ensuring accuracy, contractual alignment, and budget compliance.
• Support contracts spend analysis, cost optimisation initiatives, and value engineering opportunities.
• Contribute to regional OPEX forecasting, asset replacement budgeting, and business case inputs.

Performance Management & Reporting

• Ensure accurate monitoring, measurement, and reporting of network and vendor performance through NOC systems and operational platforms.
• Provide clear, actionable performance insights to MAST leadership, customers, and vendors.
• Escalate SLA breaches, systemic risks, and performance trends with evidence based recommendations.

Asset & Information Management

• Ensure complete, accurate, and up to date asset records across the regional portfolio.
• Drive proactive infrastructure condition assessments and replacement planning.
• Ensure data integrity to support decision making, audits, and regulatory requirements.

Leadership & Stakeholder Management

• Provide leadership, direction, and support to regional teams and matrix stakeholders.
• Act as the primary regional operational interface with customers, vendors, and internal functions.
• Foster a culture of execution excellence, accountability, safety, and continuous improvement.

Supervisory Responsibilities

• Direct and matrix leadership of operational teams within the assigned region
• On site coordination with vendors and contractors where required

Core Competencies, Knowledge & Experience:

• Strong experience in operations, vendor, and contract performance management
• Commercial acumen with the ability to link operational performance to cost and value outcomes
• Strong analytical, negotiation, and stakeholder management skills
• Ability to manage complex, geographically distributed infrastructure environments
• Minimum 5+ years’ experience in an operational / technical environment (TowerCo, telecoms, utilities, facilities, or similar

Technical / Professional Qualifications:

• Matric Essential
• Relevant Electrical, Mechanical, Facilities, IT, or Engineering Degree / Diploma
• Project Management experience 

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Role purpose: 

To assist Category managers within the SCM environment with the following operational and administrative tasks:

• Catalogue requests/renewals and creations;
• Outline agreement requests/renewals and creations;
• Contract upload requests;
• Supplier onboarding requests/extensions and creations;
• Sourcing activities such as supplier registrations and pre-event preparations;
• Track Open POs and prompt PO requestors on receipting;
• Track PO spend allocation and prompt business units;
• Ensure that administrative SCM duties of SCM register updates and consolidation of RFP updates are completed;
• Provide SCM training and guidance to the business units;

Who you are

Key accountabilities and decision ownership: 

• To engage with the Vodafone technical delivery and commercial delivery and support teams to ensure an effective and agile system to all stakeholders.
• Drive the execution of catalogue & OLA creations, supplier On-boarding and other SCM activities to achieve efficiency KPI’s such as Happy PO as defined by Supply Chain goals and objectives.

Impact on the business - 

• Agile delivery of SCM operational/administrative activities
• Support tactical suppliers via collaboration with internal stakeholders & category managers to ensure business requirements are met (Procurement Card process).

Teamwork -

• Cross SCM category support.

Core competencies, knowledge and experience:

• Good communication skills (Effective written and verbal communication skills)
• Detail orientated
• Service delivery focussed
• Results driven
• Team player
• Self-driven and performance orientated
• Supply Chain operations
• BBBEE Procurement Strategy
• Analytical skills

Innovation and change - 

• Provides input into defining innovative operational strategies.

Must have technical / professional qualifications: 

• Minimum 4 years’ experience within procurement.
• Relevant Diploma or Degree (essential).
• Further studying towards SCM qualifications such as CIPS would be advantageous. 
• Minimum of at least 6months+ in an SCM Enabler environment. 
• SAP ERP, Ariba Sourcing, Ariba Guided Buying, Price Manager, Contract Watch, Office 365 workflow, SharePoint, Excel proficient.
• Proven track record of delivery against challenging targets

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Role Purpose/Business Unit:

• Manage the business administration and project support function within the office of the Group Chief Financial Officer and serve as the primary point of contact for this office.

Your responsibilities will include:

Administrative Support

• Real time email & diary management and prioritisation
• Group CFO’s message management and telephone screening
• Manage and facilitate the Group CFO’s calendar to arrange appointments, meetings and conferences
• Review, proofread and edit documents prepared for the Group CFO’s signature
• Ensure that the Group CFO is well prepared for meetings
• Devise and maintain office management systems, including data management and filing
• Administrative support during meetings in terms of accurate minute taking
• Document compilation and/or consolidation in line with various submission requirements
• Provide administrative support for the completion of documentation for Board agenda items, Audit Committees etc.
• Co-ordinate reports that may require input from all departments and is presented to the Executive

Budget and Expense Management

• Assist the Group CFO with budget OPEX and CAPEX budget administration for their cost centre
• Ensure that expenditure documentation is checked and prepared in accordance with policies and procedures
• Ensure that tax invoices and receipts are collected for payment purposes
• Expenditure to be reconciled in accordance with source and reference data
• Process reconciliations and payments within turnaround time
• Process expense reports
• Budget transfers

Travel Management

• Manage all travel for local and international trips
• Prepare the Group CFO’s itinerary for all trips
• Responsible for all travel logistics i.e. visa applications, hotels, flights, meetings, transport, Forex

Event Management

• Event management for all functions hosted by the Group CFO office for their cost centre

Responsible for all logistical arrangements for events, conferences, team builds, workshops, seminars etc.  which includes:

• Venue booking and preparation
• Confirmation of speakers
• Attendance of delegates
• Preparation of agenda
• Preparation of presentations
• Sourcing promotional items and branded gifts

The ideal candidate for this role will have:

• University degree or equivalent
• Secretarial Certificate / Diploma essential

Minimum of 5 years secretarial experience  which includes:

• a minimum of 5 years experience as an PA supporting a Chief Officer in a listed company
• a minimum of 5 years working in a (BU specific) related environment
• Project management experience
• Strong communication skills both written and spoken
• Strong inter-personal skills, managing strategic stakeholders
• Managing visitors and hosting stakeholders where needed

Core competencies, knowledge, and experience:

• Advanced knowledge of Microsoft Office – Outlook, Word, Excel, PowerPoint, Microsoft Project and Internet (essential)
• Knowledge of office management (essential)
• Knowledge of IT/Telecommunications environment (advantageous)
• Financial administration experience
• Knowledge of SAP EVO (advantageous)
• Project management and project coordination
• Excellent administration skills
• Excellent organisational skills
• Excellent oral and written communication
• Ability to pay attention to detail
• Ability to maintain confidentiality at all times
• Ability to work under pressure and meet tight deadlines
• Ability to work independently
• Results orientated and self-motivated
• Forward thinking and proactive
• Ability to execute multiple activities simultaneously

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 10 April 2025. 

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Role purpose: 

• To deliver optimal cost of ownership for regional & local category (or categories), savings targets in line with the savings methodology and agreed value add targets and measures while securing the delivery of projects, goods, and services across the local category (or categories).
• The role holder will be responsible for the delivery of regional & local level 3 category strategies and inputting into global category strategy development as required.
• They will be expected to support the gathering of requirements as required and support the publication of tender and other related documents and category strategy (or strategies).
• The role holder will be responsible for management and development of regional & local supplier relationships. 

Who you are

Key accountabilities and decision ownership : 

Impact on the business 

• Manages delivery of local and regional level 1 category strategies, spend and savings targets (Network Site Infrastructure) 
• Manages local & regional relationships with key category suppliers and where required leads local & regional relationships across categories 
• Budget holders, supplier and third parties 
• Leads negotiation and conclusion of contracts with suppliers on local agreements working with Legal and internal stakeholders to ensure business requirements are met 

Leadership and teamwork 

• Manage the activities of the agile team, providing coaching and development. 
• Responsible for ensuring budget holders requirements are defined and reflected in the Category Strategy and related contracts  

Impact on the business 

• Manages delivery of local and regional level 1 category strategies, spend and savings targets (Network Site Infrastructure) 
• Manages local & regional relationships with key category suppliers and where required leads local & regional relationships across categories 

Budget holders, supplier and third parties 

• Leads negotiation and conclusion of contracts with suppliers on local agreements working with Legal and internal stakeholders to ensure business requirements are met 

Leadership and teamwork 

• Manage the activities of the agile team, providing coaching and development. 
• Responsible for ensuring budget holders requirements are defined and reflected in the Category Strategy and related contracts 

Innovation and change 

• Provides input into defining innovative local category strategies 
• Drive digitisation in the SCM to drive simpler and more efficient sourcing processes and information management 
• Provides input into defining innovative local category strategies 
• Drive digitisation in the SCM to drive simpler and more efficient sourcing processes and information management 

Core competencies, knowledge and experience :

• Well-developed written and verbal communication and presentation skills 
• Demonstrable commercial and negotiation skills 
• Strong networking skills with the ability to influence and persuade others. 
• Ability to develop and maintain working relationships with internal and external stakeholders 

Must have technical / professional qualifications: 

• 3 Year relevant degree/diploma in Supply Chain Management or Engineering
• Minimum of 8 years relevant experience in the fields of procurement, SCM, telecommunications or construction
• Experience of working in virtual and international teams 
• Proven track record of delivery against challenging targets and/or projects 

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Role Purpose/Business Unit:

• To deliver and execute on the segments marketing plan, across the various business units in the region. To drive operational initiatives within the region to drive market growth through data-driven insights and competitor analysis, in order to shape innovative campaigns and enhance brand positioning.

Your responsibilities will include:

• Planning, execution and evaluation of regional segment marketing plans and implementation into the channels
• Drive brand objectives with external service agents, media, and other key role players.
• Report on monthly advertising, sales, and promotion budgets, track to ensure positive ROI.
• Conduct post campaign evaluations on all promotional and marketing activations to determine implementation effectiveness and return.
• Monitor the use of the Vodacom brand at events, sponsorships, and promotions for consistent application and visibility, ensuring compliance according to CI, standards, policies, and procedures
• Provide support with regional advertising and branding – billboards, branding rollouts, pop-up store locations, regional radio stations etc 
• To conduct comprehensive market analyses to identify trends, assess competitor landscapes, and leverage insights for targeted campaigns, and ensuring sustained growth and competitive positioning.
• In depth understanding of / and implementation of segmentation across business units within the region
• Brief in artwork and drive bookings and execution of schedule as per Segment requirement
• Book media for all regional adverts across all business units
• Drive ATL (above the line) and BTL (below the line) campaigns to support Channel and VB Sales
• To drive and support national campaigns for the region.

The ideal candidate for this role will have:

• Matric / Grade 12, and
• 3 year commercial/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent with
• 3-5 years relevant experience (essential)
• Valid Driver’s licence (essential) (Code EB or EC) and own vehicle

Core competencies, knowledge, and experience:

• At least 3–5 years experience in brand management, retail marketing and sales
• Functional Marketing experience across ATL, BTL, experiential marketing, media, PR, etc
• Analytics to measure effectiveness of marketing.
• Critical Thinking and problem-solving decision making.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 10 April 2025. 

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Role Purpose/Business Unit:

• The Business Consultant will play a crucial role within the Business Transformation Office (BTO), driving data-driven insights and translating them into actionable interventions and projects.
• This role will be instrumental in understanding customer journeys, analysing business processes, identifying opportunities for improvement and activating projects across the organisation.
• The Business Consultant will work closely with stakeholders, including business leaders, subject matter experts, and IT teams, to define impactful projects that enhance customer experience, improve operational efficiency, and support strategic decision-making.

Your responsibilities will include:

Key Accountabilities and Decision Ownership:

• Analyse customer data, market trends, and operational performance metrics to identify areas for improvement and opportunities for growth.
• Leverage a principled-based and data-led approach to conduct in-depth analysis of business requirements, including gathering and documenting stakeholder needs, identifying pain points, and defining success metrics.
• Translate business needs into clear, concise, and actionable transformation roadmap, projects and acceptance criteria leveraging methodologies like process mapping and service design.
• Conduct feasibility studies and business cases to evaluate the potential impact of proposed projects
• Develop and maintain dashboards and reports to track the business cases and other key performance indicators (KPIs) to monitor the effectiveness of business initiatives and projects.
• Develop and maintain comprehensive customer journey maps, identifying touchpoints, pain points, and opportunities for improvement across all channels.
• Conduct customer interviews, surveys, and focus groups to gather customer feedback and understand their needs and expectations
• Analyse existing business processes and decision stage gates and identify areas for improvement, such as automation, streamlining, and re-engineering.
• Design new processes to enhance efficiency and effectiveness across the organisation
• Develop comprehensive project plans, including scope, objectives, deliverables, timelines and resource allocation for all assigned transformation initiatives.
• Lead project teams in the execution of project plans, ensuring adherence to governance and quality standards.
• Proactively identify and manage project risks, dependencies and the critical path 

Stakeholder and Relationship Management

• Collaborate with project managers to define project scope, develop project plans, and track progress against key milestones.
• Support the implementation and testing of new systems and processes
• Build and maintain strong relationships with executive leadership, department heads, and other key stakeholders.
• Develop and deliver regular, transparent status reports to the BTO leadership and key stakeholders
• Effectively communicate the value proposition of transformation initiatives to all levels of the organisation.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.

The ideal candidate for this role will have:

• B Degree in Business Administration/Equivalent
• A Post Graduate Degree in Technology or a related field is advantageous

5 - 8 years of experience in business transformation, process improvement, or a related field with demonstrated experience in:

• Proven experience in conducting business needs analysis, requirements gathering, and process mapping.
• Strong analytical and problem-solving skills with the ability to analyse data and draw meaningful insights.
• Experience with data analysis and visualization tools (e.g., Tableau, Power BI, Excel).
• Knowledge of and experience in Agile methodologies and project management.
• Excellent communication, presentation, and interpersonal skills.
• Strong attention to detail and organizational skills.

Technical Competencies 

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Strong communication skills and the ability to interact comfortably with a cross-section of management,including C-suite executives, at a global level
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for
• Understanding of the SA telecommunication landscape
• Understanding of Companies customer requirements
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of SA business landscape
• Understanding of the Value Chain Analysis with regards to various customer businesses.

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 13 April 2026.

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Role Purpose/Business Unit:

• The Branded Channel Specialist’ role is a hands on operational and tactical role that is responsible for driving sales, service performance and business model compliance across segments and branded channels within their specified area.
• The role is accountable for building and maintaining relationships with key stakeholders, which include trade and channel partners, the internal organisation and suppliers. The role is meant to effectively support branded retail in terms of operational excellence in sales, service and customer experience.

Your responsibilities will include:

Sales Management

• Drive target related growth of sales and revenues within the specified branded channel
• Third line escalation from trade partners (customer queries) – ECLO
• Manage the enablement of the sales processes across the branded Channel
• Ensure implementation and success of new products and services and identify opportunities to drive product awareness
• Monitor competitor activities and ensure gap closure through the development of competitor activity plans
• Find partnership opportunities to leverage on the expected KPIs
• Plan, organise and monitor activities to fulfil the required KPIs
• Ensuring all required training is completed by the stores in the channel
• Prioritizing customer experience in all activities carried through the branded channel 

Distribution and Marketing Management

• Manage the distribution points in terms of products and services in the correct channel segments
• Identify strategic marketing events to maximize profitability for areas of responsibility, and liaise with Marketing team to facilitate promotions, in-store planograms and recommend ATL marketing opportunities within the channel

Customer Experience Management

• Achieve the tNPS and NPS targets across all segments within the channel.
• In collaboration with Marketing, support and manage performance across branded channel distribution points/stores by analysing, scores/data and opportunities to improve the customer Experience
• Analyse, resolve and feedback on all regional customer issues 

Operations Excellence and Reporting

• Manage store operational compliance via associated systems and follow through with any non-compliance until rectified
• Drive Retail Spirit Beat completion and monitor actions taken to improve ways of working, culture etc.
• Ensure policies are adhered to across the branded distribution points/stores
• Ensure governance and adherence of retail operating model
• Plan, implement and manage recovery plans for underperforming stores within the dedicated branded stores
• Measure, Analyse and Report on a monthly basis on key activities , findings , learnings and areas of improvement and identify opportunities to improve sales and service within the branded retail that will positively impacts revenues , market share and customer experience
• Provide executive management reports or other applicable or ad hoc reports that may be required
• Provide a range of reports to ensure that agreed SLA’s and performance are measured and monitored on an ongoing basis
• Support the implementation of all branded channel retail capabilities and ensure this is maintained at all time as part of BAU
• Complete all the required scorecards on branded channels on a monthly basis.

Relationship Management

• Engage and manage the relationships with various stakeholders – Vodacom Head Office, regional teams, suppliers and stores
• Negotiate and collaborate to achieve the best results outcome that positively impact customer experience (NPS/TNPS/Trade Partners, Retail Spirit Beat etc.)
• Implement people transformation initiatives in third parties where applicable
• Serve as the first point of contact for escalations assistance for Branded stores

Training Management

• Ensure adherence of all branded stores to training requirements and that all training has been completed prior to rendering services
• Assist in training initiatives linked to knowledge gaps and new product introductions
• Drive and support Learning & development on all training initiatives that need to be implemented and monitor performance
• Ensure the trades’ knowledge levels are of the recommended standards - Identify Knowledge level gaps and book training accordingly.
• Drive seamless customer experiences. Provide insight and feedback about the customer journey and processes across all Branded channels to the Customer Insights team

Field Management

• Ensure that field targets are achieved via the associated system.
• Ensure the use of all applicable systems required to manage the branded channel e.g. Retail Cloud
• Drive Red Flag closures via the regional support structure and Head Office teams
• Adhere to weekly visits and monthly call cycle

Digital Management

• Ensure adherence and use of all digital capabilities, tools made available to render services and manage the adoption rate
• Adapt and embrace the use and implementation of digital system, process and/or innovative new technologies and solutions

The ideal candidate for this role will have:

• Matric / Grade 12
• 3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent
• 3-5 years relevant experience
• Work experience in the telecommunications industry (beneficial)
• Valid drivers license is essential (Code EB or EC)
• Own vehicle (Essential)

Core competencies, knowledge, and experience:

• Business/Operational environment within the Branded channel including Retail /Sale/Service Industry
• SLA Management
• Strong planning, organising and multiskilling ability
• Effective conflict resolution and interpersonal skills
• Creative and innovative
• Excellent communication skills
• Analytical skills
• Problem solving and decision making
• Multiple stakeholder co-ordination
• Excellent follow up and follow through
• Good business acumen and ability to think holistically
• Customer centric and ‘can do’ culture
• Adapting and Responsive to Change
• Exposure to dealing with various audience and levels internally and externally
• Proven Sales and Marketing record

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 13 April 2025. 

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Role Purpose/Business Unit:

• Ensure the quality assurance of Vodacom’s network is maintained at all times. To Analyse and improve Radio Network Performance.

Your responsibilities will include:

• Analysed performance statistics – 2G & 3G & 4G & MPLS and Microwave networks to isolate quality issues & to meet company targets
• Monitoring of end-to-end network utilisation. Initiate upgrade projects based on existing utilisation and growth forecasting. This should include BSC / RNC, network interfaces, transmission and signalling links.
• Issue Job Orders to implement above
• Strategic planning and execution with clear process and procedures to improving efficiency in day to day radio operational functions
• Identify gaps using data and analysis to unlock challenges in the radio operations space
• Generate actions and tasks to improve/rectify performance of Network Elements based on performance alarms, OMC based key indicators and drive test logs. Systems to be conversant with includes Sonar, Touchpoint, M2000, PRS, Vantage, Actix, Mapinfo, SIAE NMS, Tellabs/Coriant INM. Provided Network Quality support to Regional County Staff
• Liaison with regional Project Management, Regional Transmission, County Staff, External contractors, ANE as well as customer related liaison.
• To pro-actively draw up mini projects which focus on Network Quality and assist towards improving overall network health.
• To attend weekly NQ meetings and address NQ issues for the region.
• To do performance reporting on special projects.  
• Do routine audits and consistency checks on regional BSS/RAN/MPLS configuration databases and take action to rectify inconsistencies
• Reporting – Routine & Ad hoc To compile reports for routine, ad-hoc and investigative purposes

The ideal candidate for this role will have:

• Must have technical / professional qualifications: Relevant 3 Year Degree or Diploma in Electrical (light current) or Electronic 
• Engineering or a SAQA accredited equivalent – essential
• A minimum of 3 - 5 years telecommunications experience within a RAN / UTRAN Network Quality environment is essential
• RF and Radio Engineering – Parameter Fundamentals.
• Telecommunications (GSM & UTRAN) courses essential
• Valid Drivers Licence Code EB (essential)

Core competencies, knowledge, and experience:

• GSM/ RAN/ LTE/ MPLS network Basics Fundamentals
• Telecommunications 
• In-depth exposure to Huawei/Nokia UTRAN architecture
• Basic Core Network architecture / fundamentals
• Basic Transmission Fundaments – TDMA & IP
• Programming – scripting
• Organisational structures

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 10 April 2025. 

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Role Purpose/Business Unit:

• To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
• To provide insights and recommendations to Channel and Marketing team in the region. As well as pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

Your responsibilities will include:

• Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
• Feedback and recommend demand strategies based on consumer behaviours, competitor activity, product pricing and channel dynamics.
• Support branded, unbranded channels and marketing with insights and recommendations on product and channel performance.
• Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
• Continuous monitoring of competitor products and services.
• Presentation of analysis and recommendations to various stakeholders. 
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
• Provide ongoing feedback to COPS for continuous improvements on CXX journey.
• Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
• Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.

The ideal candidate for this role will have:

• Matric / Grade 12, and
• 3 year Commercial/ Data Analytics/ Statistics/ Marketing/ Economics degree (NQF 6 or higher) or SAQA accredited equivalent (essential)
• 3-5 years relevant experience (essential)
• Valid Driver’s licence (essential)
• Knowledge of telco/FMCG (advantageous)

Core competencies, knowledge, and experience:

• Performance analysis and reporting (incl. product pricing analysis, consumer trends/behaviours and competitor dynamics)
• Planning and organising qualitative and quantitative research studies (surveys, interviews, focus groups)
• Presentation skills (incl. reporting and visualisation) excellent storytelling to convey findings
• Big data analytics
• Ability to work with complex information and data and translating into actionable insights
• Ability to build strong relationships and credibility with multiple stakeholders.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 10 April 2025. 

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Role Purpose/Business Unit:

• To oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs.
• Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base. Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management

Your responsibilities will include:

Sales & Stakeholder Management 

• Primary owner of all customer relationship building and engagements in the designated portfolio
• Proactively mitigates and defends the base while driving portfolio revenue growth
• Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.
• Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings
• Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
• Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders 

Reporting 

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)

The ideal candidate for this role will have:

• Bachelors Degree/Equivalent
• A Post Graduate Degree advantageous

A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:

• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships
• A valid driver’s licence is essential (Code EB or EC) and own vehicle.

Core competencies, knowledge, and experience:

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry sales and demonstrate profitable revenue growth

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 13 April 2026. 

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Role Purpose:

• To manage all data required for the Payments and Claims Query Reporting when Vodacom’s goods and Services are sold to our subscribers

Your responsibilities will include:

Data Analysis & Reporting

• Analyze large datasets from multiple sources (e.g., billing, CRM, ERP) to extract financial insights.
• Develop and maintain financial dashboards and reports using Power BI and Excel.
• Automate recurring financial reports and ensure data accuracy and consistency.
• Perform variance analysis, forecasting, and budgeting support.
• To respect and maintain confidentiality of data.

Data Engineering & Management

• Design and maintain SQL-based data pipelines to support financial reporting needs.
• Ensure data integrity, quality, and governance across financial datasets.
• Collaborate with IT and BI teams to optimize data architecture and performance.

Finance Support

• Assist in month-end and year-end financial processes with data-driven insights.
• Support revenue assurance, cost analysis, and profitability tracking.
• Translate financial requirements into technical specifications for data solutions.

Trade Partner Support

• To carry out weekly TPI payments for all partner types and provide the necessary reporting thereof
• To resolve claim-related queries submitted by Trade Partners via Remedy
• To perform the weekly and monthly reporting as required for month-end purposes
• To timeously prepare, review and maintain all SOX-related controls/documents
• To manage ad hoc projects to drive automation within the Dealer Commissions environment

The ideal candidate for this role will have:

• Matric - essential
• A relevant Bachelor’s degree
• Professional certifications (e.g., Microsoft Power BI, SQL, CIMA/ACCA) are a plus
• 2-5 years of experience in SQL’s, Power BI and Financial/Data Modelling
• Must have Excel Advanced experience/qualifications
• 3 Years or more Reporting experience
• Experience in dealing with Internal and External Parties to resolve queries 
• Experience in dealing with senior Execs & key stakeholders
• Experience in extracting data and organizing it in meaningful formats.

Job Knowledge:

• Reconciliation and Reporting Tools/Models
• MS Excel advanced – Power BI 
• Eppix/Siebel/Infoweb - advantageous
• SQL’s – advanced
• Strong IT skills
• Database Understanding.
• Ability to work with large datasets.

Job Related Skills:

• Interpersonal skills  
• Problem resolution skills
• Excellent communication skills – both written and spoken
• Time Management Skills
• Attention to detail

Technical Skills

• Advanced Excel (Power Query, PivotTables, VBA/macros a plus)
• Power BI (DAX, data modeling, dashboard design)
• Advance SQL (complex queries, sql tuning)
• Experience and knowledge with data warehousing/ETL processes
• Familiarity with cloud platforms (Azure, AWS, or GCP) is advantageous

Finance Knowledge

• Strong understanding of financial principles (P&L, balance sheet, cash flow)
• Experience working with finance teams or in a finance function
• Telecoms industry experience is highly desirable

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder engagement
• Ability to work independently and manage multiple priorities

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 13 April 2026. 

go to method of application »

What you’ll do

Role Purpose:

• The NOC Shift Manager is responsible for leading 24/7/365 TowerCo operational monitoring and real-time management of tower passive infrastructure, power systems, and environmental alarms.
• The role coordinates shift resources to ensure uninterrupted service availability for MNO tenants, proactively identifying and resolving power, site, and infrastructure-related incidents. Acting as the Incident
• Commander during high-severity outages, the NOC Shift Manager drives rapid triage, escalation, and restoration efforts across internal teams, energy partners, vendors, security providers, and TowerCo field operations.

Who you are

Key Accountabilities:

• Take accountability for 24/7 monitoring of tower power systems (grid, DG, solar, BESS), passive infrastructure, and environmental alarms.
• Manage real-time detection, triage, and escalation of outages, theft events, generator faults, and power failures.
• Lead P1/P2 incident response and act as Incident
• Commander during major service-impacting events.
• Ensure accurate logging, ticket creation, and SLA-based prioritisation of incidents.
• Coordinate shift workers, manage rosters, shift planning, leave schedules, and resource optimisation.
• Ensure high-quality shift handovers with full visibility of ongoing issues.
• Provide Tier 2 support and diagnosis for escalated power and site-related issues.
• Collaborate with field teams, energy service partners, TowerCo’s, and vendors to expedite resolution.
• Manage stakeholder communication during incidents, including MNO customers and internal teams
• Enforce NOC SOPs, change controls, maintenance windows, and site access protocols.
• Produce shift performance reports, including outage summaries, MTTR trends, SLA risks, and operational insights.
• Maintain complete, accurate, and audit-ready incident documentation. 

Core competencies, knowledge, and experience:

• Strong understanding of tower passive infrastructure (towers, shelters, cooling, security systems).
• Experience with hybrid power systems: solar PV, BESS, DG, grid, ATS/AMF, rectifiers, -48V systems.
• Proficiency with monitoring systems (OSS, telemetry dashboards, SNMP tools).
• Ability to diagnose escalated power and infrastructure issues quickly and accurately.
• Strong organisational skills for shift management and resource planning.
• High emotional intelligence, conflict management, and leadership under pressure.
• Strong customer-centric mindset and communication capability.
• Experience managing multi-stakeholder environments including Esco’s, TowerCo’s, and vendor 

Must have technical / professional qualifications:

•  3–5 years’ experience in NOC operations, preferably in a TowerCo or telecom environment.
• Experience coordinating shifts and operational teams in a 24/7/365 setting.
• Strong technical background in network or power operations with monitoring tool proficiency.
• Degree/Diploma in Engineering, IT, Telecommunications, or Operations qualification.
• ITIL certification or training is advantageous.