Regional Manager: Operations and Maintenance at Vodafone Global Enterprise

Role purpose: 

• The Regional Operations Manager is accountable for the end to end operational performance, availability, and cost efficiency of MAST infrastructure within the assigned region.
• The role ensures optimal vendor output, SLA compliance, contract performance, and asset lifecycle management, delivering value for money, network availability, and risk controlled operations aligned to MAST’s business, customer, and regulatory requirements.

Who you are

Regional Operations & Service Delivery

• Own and drive regional O&M performance for all tower, power, and passive infrastructure assets.
• Ensure infrastructure availability, reliability, and service continuity in line with customer SLAs and internal KPIs.
• Lead execution of maintenance strategies, routines, and swap out plans to optimise asset performance and lifecycle costs.

Vendor Performance & Contract Management

• Manage all regional maintenance vendors (tower, power, and associated services).
• Translate contracts and SLAs into clear operational deliverables and performance targets.
• Monitor, measure, and enforce vendor compliance against KPIs including TTR, MTTR, MTBF, MTBSI, quality, safety, and cost.
• Identify contract risks, underperformance, and inefficiencies, and implement corrective or commercial mitigation actions.

Financial & Commercial Oversight

• Review, validate, and reconcile vendor invoices, ensuring accuracy, contractual alignment, and budget compliance.
• Support contracts spend analysis, cost optimisation initiatives, and value engineering opportunities.
• Contribute to regional OPEX forecasting, asset replacement budgeting, and business case inputs.

Performance Management & Reporting

• Ensure accurate monitoring, measurement, and reporting of network and vendor performance through NOC systems and operational platforms.
• Provide clear, actionable performance insights to MAST leadership, customers, and vendors.
• Escalate SLA breaches, systemic risks, and performance trends with evidence based recommendations.

Asset & Information Management

• Ensure complete, accurate, and up to date asset records across the regional portfolio.
• Drive proactive infrastructure condition assessments and replacement planning.
• Ensure data integrity to support decision making, audits, and regulatory requirements.

Leadership & Stakeholder Management

• Provide leadership, direction, and support to regional teams and matrix stakeholders.
• Act as the primary regional operational interface with customers, vendors, and internal functions.
• Foster a culture of execution excellence, accountability, safety, and continuous improvement.

Supervisory Responsibilities

• Direct and matrix leadership of operational teams within the assigned region
• On site coordination with vendors and contractors where required

Core Competencies, Knowledge & Experience:

• Strong experience in operations, vendor, and contract performance management
• Commercial acumen with the ability to link operational performance to cost and value outcomes
• Strong analytical, negotiation, and stakeholder management skills
• Ability to manage complex, geographically distributed infrastructure environments
• Minimum 5+ years’ experience in an operational / technical environment (TowerCo, telecoms, utilities, facilities, or similar

Technical / Professional Qualifications:

• Matric Essential
• Relevant Electrical, Mechanical, Facilities, IT, or Engineering Degree / Diploma
• Project Management experience