New Business Technician - Parktown at Rand Mutual - RMA

• As a New Business Technician, you will be responsible for providing an effortless registration experience to new customers registering with RMA. Manage the customer during the new business registration processes and remain engaged until customer receives the LOG. Provide continuous telephonic feedback and support during activation process

WHAT WILL YOU DO?

• Written and Verbal communication with employers / members to obtain employee data
• Quality assurance of employer/employee data
• Outbound call campaigns to educate employers on RMA and COID compliance
• Request and facilitate the submission of compliance documents
• Check and submit documents for processing
• Liaise with new employer registering with RMA and provide an effortless customer    experience.
• Source and search information related to non-compliant companies
• Written and verbal communication with non-compliant companies
• Authenticate information before submitting to campaign
• Generate and issue email campaign
• Segment data into natural grouping
• Outbound calls to follow up on compliance documents
• Other ad-hoc duties

WHAT YOU'LL BRING TO THE TABLE?

• Grade 12
• Relevant diploma in commerce / admin / insurance or equivalent advantageous
• At least 2 years’ experience in an Underwriting environment or Finance environment
• Experience in a Back-Office query resolution environment, preferably in a Contact Centre will be highly advantageous
• Ability to interface with client
• Ability to work under pressure
• Ability to check work accurately
• Interpersonal skills
• Good communication skills (verbal and written)
• Strong administration skills
• Able to take initiative
• Persistence 
• Confidentiality
• Customer Service orientated
• Methodical skills
• Good Excel skills