Office Admin and Receptionist (JDI) at Senwes

Job Description
Key Taks and Responsibilities

Reception & Customer Service

• Provide warm, professional front-desk service 
• Handle enquiries, complaints, and redirection
• Effective switchboard management
• Keep reception areas neat and welcoming
• Support over-the-counter sales transactions

Administrative Support & Branch Coordination 

• Coordinate deliveries, collections, and logistics 
• Manage office records and documentation           
• Assist with procurement and purchase orders 
• Liaise on staff training arrangements

Financial Administration

• Handle petty cash and reconciliations 
• Process invoices, purchase orders, payments, and CODs 
• Assist with debtors management and month-end tasks 
• Capture daily bank transactions accurately 
• Maintain branch expense registers and procurement records
• Ensure KYC/FICA documentation accuracy

Personnel & Compliance

• Maintain complete, up-to-date staff files 
• Coordinate overtime and training schedules                         
• Support Health & Safety compliance efforts

Travel & Logistics

• Book travel, accommodation, and rentals 
• Record and report travel expenses

Inventory & Supplies

• Track and issue consumables and assets 
• Manage office, stationery, and PPE stock                             
• Maintain vehicle and usage logbooks

Reporting & Documentation

• Compile accurate reports and registers 
• Ensure audit-ready records and checklists 
• Assist operations and marketing with admin

Workshop Support

• Create and close job cards

Job Requirements
Qualifications

• National Senior Certificate;
• Relevant diploma or certificate in Office Administration, Customer Service, or Business Administration will be advantageous
• Valid Code 8 (EB) drivers license

Experience

• At least 3-5 years in reception or office administration roles, preferably in multi-branch environments

Skills and Knowledge:

• Experienced in customer service with strong telephone, interpersonal, and communication abilities.
• Skilled in assertiveness, computer literacy, and bilingual communication. Proficient in judgment, planning, organizing, time management, and administration with high attention to detail and accuracy.
• Well-versed in customer service principles, organizational structures, office administration, health and safety protocols, and Equip System.
• Proficient in MS Office and possesses a basic understanding of financial concepts, with a strong focus on administrative tasks.