Office Coordinator at Ten Group

Key Responsibilities

Office Management support

• Reception support, greeting, welcoming and directing visitors
• Preparing meeting rooms for meetings
• Ordering office equipment & stationary
• Receiving & sorting daily mail/deliveries/couriers
• Performing other duties, including but not limited to, working closely with internal and external finance teams to ensure payments are processed in a timely manner and in line with operational requirements
• Ensuring the office runs efficiently on a day-to-day basis
• Supplier Management, invoice processing of the following vendors (excludes ad-hoc supplier requests for office maintenance etc.)
• Management of office facilities and maintenance
• Assistance coordinating office refurbishment
• Office signage & branding
• General office maintenance and logistics
• Supplier service management
• Ensure that access control, safety and security measures are effectively and consistently enforced
• Design, implement and maintain office policies
• Ensuring adherence to Occupational Health & Safety best practices

Front of House

• Manage the office access control system and administration of ID passes.

Office Management

• Lead communications with landlords and their agents on all building matters, including regular maintenance schedules, emergency works and out-of-hours support
• Undertake regular communal area security checks to ensure Data Security and PCI DSS compliance, along with general cleanliness and tidiness of the office
• Manage work-station-assessments and any subsequent actions
• Undertake monthly audits of Office Disaster Recovery kit inventory and take appropriate next steps if necessary

Other: Employee Journey

• Manage monthly Treats on Ten, Friday drinks and all other office celebrations
• Take a proactive part in the Social Committee, organising regular social activities
• Ensure all new starters have a clean, tidy desk on their first day with a name tag above their screens, an empty pedestal and working tech equipment
• Organise desk drops for new starters

Requirements
Knowledge, experience & skills

• Strong leadership and project management skills
• Strong administrative background
• Ability to work autonomously
• Excellent written and verbal communication skills
• Proven high level of accuracy in literacy and numeracy
• Possess good planning skills
• Strong time management skills and the ability to organize and prioritize work
• Good knowledge of using MS Office, particularly Word and Excel
• Strong relationship building skills
• Ability to work under pressure and to tight deadlines
• Minimum 3-5 years’ experience in a similar role

*Please note: Previous proven work experience in an office management role is essential

Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.

We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.