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  • Posted: Jun 8, 2026
    Deadline: Jun 19, 2026
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  • Our primary function is to facilitate skills development through learning programs like learnerships, skills programs, internships and other learning programs. We do this by disbursing grants to employers and skills development providers to offer training to employed and unemployed learners. As delegated by the Quality Council for Trades and Occupations (QCT...
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    Officer: Customer Services

    Description

    Handle all Public Complaints and Queries that come through the Office

    • Check queries on the customer care mail box and work email box
    • Log queries into CRM system and obtain a reference number
    • Acknowledge the receipt of the complaint and provide the reference number
    • Respond to queries when sufficient information is available, and confer with the relevant Division or Unit
    • Update the status of the complaint on CRM
    • Respond to telephone queries
    • Investigate and respond to public complaints under the direction of the Senior Officer
    • Negotiate suitable resolutions to complaints and issues
    • Provide a detailed report of summaries of complaint issues for operational meetings
    • Identify complaints and other customer feedback trends which indicate where Services SETA can improve
    • Provide ad hoc reports as requested concerning complaints and other public feedback
    • Follow up and ensure that appropriate changes were made to resolve public complaints
    • Keep records of customer interactions, including recording details of inquiries, complaints, or comments, as well as actions taken
    • Refer unresolved public grievances to designated departments for further investigation

    Achievement of Work Plans

    • Execute work plans and drive the evidence collection in real time
    • Produce reports against the implementation of work plans
    • Respond to audit findings with complete evidence, on time
    • Implement documented data management practices
    • Comply to policies and procedures in the unit
    • Record, file, and ensure the availability of information

    Requirements

    • National Senior Certificate or equivalent, at a minimum NQF Level 4
    • Relevant NQF Level 6 qualification in Communications, Public Relations or related field is required
    • 2-3 years of experience in a customer care environment3

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    Method of Application

    Interested and qualified? Go to Services Seta on servicesseta.mcidirecthire.com to apply

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