Officer: Quality Assurance - Eastern Cape (East London) at Construction Education & Training Authority (CETA)

PURPOSE OF THE OFFICER: QUALITY ASSURANCE ROLE

The incumbent is responsible to provide coordination and administrative support to the Quality Assurance unit to ensure the effective and efficient coordination of accreditation efforts and projects implementation in support of the execution of the overall strategy.

JOB RESPONSIBILITIES

• Provide input into the budget and tactical work plans of the Quality Assurance business unit in consultation with the Specialist: Quality Assurance. 
• Work with all the Business areas, to identify gaps in processes, analyse and improve where necessary to increase speed, quality and gain efficiencies in the implementation of CETA projects.
• Assist in the planning, designing, implementation and communication of the overall Quality Assurance Framework for the CETA in consultation with all business unit management and executives.
• Assist in the development, implementation and maintenance of standard management and reporting templates and tools to drive efficiency and continuous improvement in the business unit.
• Capture relevant information and assist in maintaining an accurate accreditation database within the organisation and ensure data integrity and quality.
• Assist in the regular benchmarking of certification quality assurance and advise on the non-compliance to quality standards.
• Attend all project meetings and compile minutes and transcribe information as required.
• Provide support on project presentations and compile presentation material when required.
• Assist in the development of project policies and procedures, and standard operational procedures.
• Assist in monitoring special project progress and performance in conjunction with the relevant project owners to proactively address any delays and drive service provider actions to achieve intended outcomes.
• Identify areas of improvement to increase speed, quality and gain efficiencies.
• Prepare internal reports with relevant and required data for special project meetings.
• Perform all duties and responsibilities in line with applicable Acts, Regulations and per CETA relevant policies and procedures.

GENERAL RESPONSIBILITIES ATTACHED TO THIS ROLE

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit requirements.
• Maintain quality risk management standards in line with relevant requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Review related Standard Operating Procedures in consultation with the Specialist: Quality Assurance to ensure business optimisation.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
• Contribute to the review and update of the CETA policies and procedures.
• Ensure all work performed is backed-up regularly as per ICT polices onto the CETA electronic servers
• Apply / implement and undertake all activities and duties in line with policies, procedures and relevant laws and regulations applicable to the task at hand.
• Attend risk, compliance, ethics and fraud prevention updates meetings, trainings and workshops as scheduled by CETA to contribute to the risk maturity levels at the CETA
• Follow protocols and report suspicious activities, corrupt or fraudulent activities that one is aware of; onto the CETA whistle blowing and fraud prevention hotline.
• Build and maintain relationships with all CETA business units for the purposes of expectations management and knowledge sharing.
• Provide advocacy on matters related to quality assurance to empower the CETA stakeholders to make informed decisions.
• Attend and address all stakeholder queries timeously and effectively.
• Live and demonstrate exemplary behaviours driven and anchored on / by CETA values.
• Ensure that on-the-job training, learning, and development is taking place.
• Share and play an effective role in ensuring that teams assist in achieving strategic goals and mandate of the CETA.
• Supervise, empower, coach and /mentor interns that are assigned to the business unit.
• Contribute to the financial sustainability of CETA by ensure no wasteful and fruitless expenditures are incurred in the area of responsibility.
• Ensure that is assisting the business unit to operate within the allocated operational budgets.

SPECIFIC DELIVERABLES EXPECTED

• Conduct quality assurance on accredited private and public providers and learning sites and workplaces.
• Conduct quality assurance of learner achievements against set quality standards.
• Prepare and submit to supervisor accurate, complete, and credible monthly reports as required for consolidation and tabling at monthly EXCOs.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
• Implement timeous communication on progress and challenges in achieving the tactical work plans to impacted stakeholders.
• Attend industry related forums, conferences and workshops to gain industry insight for the purpose of business improvement.
• Ensure that all relevant CETA registers, reconciliations and regulatory reports are compiled and submitted on time.

Requirements

DESIRED SKILLS, EXPERIENCE AND COMPETENCIES

• Matric/Grade 12
• A highest qualification in Behavioural Sciences or Education and Training or relevant field.
• Qualifications in the construction and built environment field will be an added advantage.
• Completed Assessor and moderator Unit Standards
• Valid Driver’s License
• Experience in a relevant field and must have been in supervisory role.

OTHER REQUIREMENTS

• Accreditation Knowledge and Protocols
• Business Report Writing
• Knowledge of the PSET sector, the SDA, SDLA, NQF Act, NSDP 2030 and the PFMA are essential.
• Computer literacy: Advanced Excel and Data Analytical skills are required.
• Project Management

The following Attributes are necessary to succeed in this role:

• Assertiveness
• Accountability
• Achievement Orientation
• Accessibility and responsiveness
• Adaptability
• Emotional Maturity
• Integrity
• Professionalism
• Resilience
• Responsibility