Officer, Support, Enterprise Direct - Durban, Kingsmead Way at Standard Bank Group

Job Description

To provide transactional support to the Banker in Enterprise Direct, in servicing customers, attending to basic customer queries and providing credit administration support.

• Deliver exceptional transactional support to Enterprise Direct Bankers, ensuring the highest standards of customer service are maintained at all times.
• Efficiently process and manage customer queries, demonstrating a thorough understanding of banking procedures and policies.
• Provide comprehensive credit administration support, adhering strictly to established protocols and regulatory requirements.
• Maintain accurate and up-to-date customer records, ensuring all information is handled with the utmost confidentiality and in compliance with data protection regulations.
• Collaborate effectively with internal departments to resolve complex customer issues in a timely and professional manner.
• Continuously enhance product knowledge to provide informed and accurate responses to customer enquiries.
• Identify potential cross-selling opportunities and refer them to appropriate team members.
• Contribute to the improvement of operational processes and procedures to enhance overall efficiency and customer satisfaction.
• Ensure all activities are conducted in accordance with the bank's risk management framework and compliance standards.
• Participate in relevant training programmes to stay abreast of industry developments and regulatory changes.

Qualifications

Essential Qualifications

• Diploma (NQF6) or higher relevant qualification is mandatory
• FAIS certification is an absolute requirement

Critical Experience

• A minimum of 3-4 years of demonstrable experience in Customer Service with a strong emphasis on Business acumen is imperative
• Comprehensive knowledge of credit principles, branch banking processes, procedures, and policies is essential
• In-depth understanding of the bank's products and services is crucial