OMF Senior Administrator (Dialer) at Old Mutual

Job Description

• This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment.  The incumbent is individually accountable for achieving results through own efforts.
• "Follows standardised processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards and adheres to service and quality standards.
• Provides an indirect service to customers and intermediates.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to co ordinate own work.
• Product and process knowledge in different areas may differ but basic skills remain the same.
• May act as mentor / resource to less experienced Administrators.
• Fully multi-skilled across products and processes.
• Has extensive, relevant experience.
• Acts as a support person and / or point of escalation for complex and difficult cases / clients."

Minimum Requirements:

• National Senior Certificate or Equivalent NQF 4 qualification
• Microsoft Office knowledge (excel, outlook etc.)
• Experience in interpreting data
• Strong presentation skills
• Knowledge of contact centre systems and processes