Oncology Service Agent at Discovery Limited

Key Purpose:

• Dealing with all benefit and claims queries related to Oncology.

Key Outputs:

The successful applicant will be responsible for but not limited to the following job functions:

• Taking calls and dealing with Oncology queries from Members & Service providers;
• Dealing with queries from franchises, brokers & the public;
• Dealing with all queries through to resolution;
• Admin functions;
• Policy changes to the product;
• Working on Discovery Systems;
• Assisting with escalated queries from brokers and franchises.

Education and Experience:

The following requirements are essential:

• Matric
• MS Office and PC literate;
• Excellent verbal and written communication skills;
• Excellent administration skills;
• 12 months or more call centre experience

The following are advantageous

• Previous CHO Experience
• Atleast 6 months Discovery Health Call centre experience
• Discovery Health system & product knowledge
• 3 to 6 months consistent on/above par performance in current role.