Online Payment Processing Agent at Sun International

Job Description

• The Online Payment Processing Agent for SunBet will be responsible for reviewing withdrawals and evaluating player activity to identify suspicious activity; verifying proof of payments received from customers; crediting customers' online accounts accordingly; as well as following up on outstanding FICA documents with the aim of ensuring compliance to regulations and standards

Job Requirements

Qualifications

• Diploma in Auditing or Risk Management

Experience

• Minimum 3 years’ experience in a regulatory environment

Skills & Knowledge

• Analysing
• Collecting Information (listening; asking questions)
• Clerical Administrative functions
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Investigating & Understanding
• Managing Customer & Stakeholder relationships
• Emotional Maturity
• Knowledge of Legislation and Regulations around the sports betting industry
• Online sports betting Processes and Products
• FIC (anti-money laundering) principles and application
• Protection of Personal Information principles and application
• Anti-bribery and Corruption principles and application
• Consumer Protection Act
• Audit protocols

Key Performance Areas

• Perform KYC verification on all clients to verify client ID document and proof of residence and ensure compliance with all regulatory requirements; ensuring any discrepancies are resolved with clients timeously or escalate any suspicious clients to senior agents for further investigation
• Investigate failed deposits timeously and where relevant process these deposits through BOP and Stratech
• Escalate unidentified failed Ivery deposits to credit card division, and voucher service providers for further verification
• Monitors clients’ accounts at an operational level to proactively detect possible fraudulent activity, ensuring any issues are reported for further investigation
• Process client withdrawals
• Participate in reporting cases to FIC
• Respond to and resolve first level queries with clients
• Develop and maintain sound working relationships with relevant departments
• Interact with clients and provide professional service standards and solutions
• Keeps abreast of trends and business practices in the fraud environment