Onsite Support Technician at BCX

Core Description

The purpose of the job is the onsite installation, maintenance and service of BCX Customer sites in the fuel industry. Ensuring quality onsite support to all client’s service, in accordance with the Project Charter and the contractual SLAs for each service area.

Key Deliverables / Primary Functions

• Ensuring quality onsite support to all clients.
• Deliver On site support as prescribed by the SLA for all clients.
• Maintain a 95% SLA as per on site department’s goal per month.
• Maintain 80% productivity for the month.
• Reduce the average time per on site call to 120minutes per call per month.
• Provide all information or documentation required to complete a call or project.
• Have all documentation completed per call or project and submitted within the time allocation.
• Complete all information required to close or update a call on simplicity.
• Provide feedback to clients on status of calls
• Ensures high levels of co-operation with other business units / departments in BCX and external to achieve client satisfaction and business growth.
• Maintain good relations with all internal departments and assist where required and within the time frame.
• Maintain good relations with all external business and assist where required and within the time frame.
• Identify business growth within existing clients and new clients.

Core Functional Skills & Knowledge

• Good knowledge of the applications installed on site
• Excellent understanding of the forecourt retail environment
• Excellent understanding of the hardware equipment which includes PC’s, Pumps, Cabling, FSC, ATG, electrical etc.
• Good understanding of Retail Best Practises and basic accounting skills
• Good knowledge of hardware and operating systems
• Good knowledge of industry trends
• Basic electronic knowledge of electronics
• Able to work on computer components
• Able to use tools – soldering iron, drill press, screw drivers etc
• In-depth knowledge of FCC integration platforms
• Ability to understand electronic and electrical standards for Forecourts
• Forecourt knowledge (Pumps, tagging solutions etc.) beneficial

Core Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Qualification preferred or advantage

• NQF 5: Higher Certificates or any Higher Education in Information Technology

Experience

• At least 2 years of experience in PC hardware support
• At least 2 years of experience on forecourt environment
• HSSE competent