Our vision is a Networked Society, where every person and every industry is empowered to reach their full potential. At Ericsson, we strive to connect everyone and everything. Because by being connected, people can take active part in the emerging global collaboration that is the Networked Society.
Ericsson is the world’s leading provider of technology and...
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We are seeking a dedicated and Senior Field Service Operations Manager to join our team.
In this role, you will be the key driver in effectively managing various implementation and operation services.
You will oversee time, scope, and resource planning while adhering to global and local directives.
It is not only about maximizing our commercial engagements but also ensuring the company's continuous compliance with Environmental, Occupational Health and Safety (E+OHS), data security, and privacy rules.
What You Will Do
Define scope and workforce, planning and managing performance to ensure effectiveness and efficiency.
Manage the financial performance of the roll-out phase within budget to support the financial success of the project.
Drive change management through continuous measurement against KPI's and identifying areas for improvement.
Monitor adherence to processes, regulations, and tools, taking impactful corrective action when necessary.
Set up and manage acceptance procedures with customers and suppliers to secure timely acceptance and payment as per terms and conditions.
Understanding of Service Delivery process, models, and strategy.
Business and Customer Oriented and satisfaction.
Knowledge about Ericsson business and governance model.
Formulating strategies and concepts.
The Skills You Bring
Familiar with Ericsson Tools and processes.
Presentation, negotiation, and argumentation skills.
Very good leadership and management skills.
Drive innovation & commercial thinking.
Decision making & initiating action.
Ability to adapt to changes.
Business Understanding.
Stakeholder Management.
Change and Improvement Management.
Workforce management.
Qualifications
Bachelor’s degree in engineering, or a related field.
Minimum of 5-7 years of experience in Managing big organizations within telecom industry.
Proven Experience in Telecom Managing Field Implementation Teams .
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